Horizon Services

Tom B.

Total rip off. Out of the 3 jobs I reviewed with the technician he only did one of them. When he said he would get started right away it sounded great. That was my first mistake....trusting Horizon Services. I was charged 880 dollars for 2 hours of work to cut 1 section of PVC to lower a toilet flange and replace a toilet shut off valve which costs 5 dollars at Home Depot. Prior to filing a complaint online and being promised twice I would receive a follow up call I had another appointment already setup. Horizon called me 7 times within 1 hour to find out if I was going to be home. They are eager to get more easy money. It took over 2 weeks to get 1 call from a manager about my complaint. It has been over a month and I still cant reach the manager. He only left me his office number and no surprise......never picks up the phone. You would think after several voicemails I have left he would give me his cell phone. If you want to get ripped off use horizon services. I would love to see them respond to this and try to justify 2 hours of work with less than 20 dollars in material cost for 880 dollars.

Colleen V.

This review is written in regards to the sales rep that was sent to our home last night from Horizon. Recently, my husband and I ran into issues with our 40 year old heater, and had a service person from Horizon come to check it out. The service man was polite and suggested someone from Horizon would come out to look at the heater, take measurements and give a free consultation.
The ""consultant"" came out two days later, as scheduled, and began to have conversation with my husband about new heaters, why we need a new heater, and discussions about price, which is what I expected the conversation to look like.
My issue with this consultant is regarding what took place when he was fearful that my husband was not going to make a decision on the spot to spend $7500-$9000 on a heater. After the rep explained to my husband that he could offer us a discount if we signed tonight and start replacing the heater tomorrow, my husband suggested that we actually would not be home to have it replaced the next day (which was true), and that he wanted a chance to discuss it first. While I was in the next room over, I could hear the Horizon rep get more assertive with his tone and ask ""well who do you need to talk to? what do you mean.. you have plans tomorrow?"" My husband then said ""I want to talk to my wife about it 1st, and I don't plan to make a decision tonight."" The Horizon Services rep then became agitated and started to say ""ok but you know you have to pay for us to come back out. I mean, I cant just keep coming back out here. There are some people with no heat at all right now trying to stay warm hovering over their stoves right now, but I am here with you now."" I walked into the room and let the rep know that I didn't appreciate him trying to make us feel guilty, then left the room. After trying a few other different pressure tactics, my husband made it clear that we would not be making a decision on this tonight. When the rep left, he was very obviously frustrated and rude.
I also work for a sales company, and just could not believe the tactics this man was using to try to make us feel guilty for potentially wasting his time (on what was offered as a free consultation), as well as trying to force us into a rushed, expensive decision. Due to his lack of professionalism, we will be looking elsewhere. I just hope some other person didn't succumb to this rep's pressure tactics and guilt trips ...all so that he can make his February commission.

Ken G.

I cannot believe that we are at this again. The replaced motor, that was replaced again is not working again. My wife and I awoke to a buzzing motor. I just had our annual check up on 1/2/15 no issues. I could understand that things need repair, but the same part each time. Of course Horizon is booked today so no one is available and Linda on the service line does not understand the meaning of the word. It has to be shoddy replacement parts. If you recall the last go around I had them put my original motor back on until their replacement motor arrived. I am in awe.

Steve S.

Left a review and it was deleted, so can only imagine how many others are taken down because from everyone I've talked to they should be nowhere near 4.5 stars. So it's middle of winter, I have small kids and the rep that comes out basically tells me he won't do anything to fix it and I need a new furnace at an astronomical price. I have someone else come out and for a fraction of the price fix the issue. Feel like the company is trying to take advantage of people because it's winter and they know most won't do the research because it's very scary to not have heat especially with kids. Would never use again and will tell everyone I know about experience:(

Trish K.

DON'T USE THIS COMPANY, THEY ARE SCAM ARTISTS!
Called Horizon Services for a repair call. Specifically told the girl that answered the phone AND the scheduler that the ignitor was bad. Both girls said that the technician would have a well stocked truck but never mentioned that the part that is $25 retail was going to be marked up to $350!!! So the technician showed up and in the two minutes he spent in my house, he diagnosed the problem, and you guessed it, the ignitor was bad and he wanted $400 to fix it. I know for a fact that the part can be purchased for $25 because I just did so. We ended up having to pay the technician $85 to come out to diagnose what we already knew and told them on the phone.
My recommendation is if you need someone to do repairs, contact a small local company where you can speak directly with the owner or the technician and they can inform you up front what kind of costs you are looking at.
I wish that I didn't have to give this company 1 star but unfortunately there was no choice to give zero!!!

Also, I have no idea how this company has a 4 star rating on here when the MAJORITY of the reviews are extremely negative!!!! Please take the time to read through the other 72 reviews on here that for the most part state that this company is a bunch of thieves! I wish I had done so before making the mistake of calling them.

Joe C.

They came out and told me my outside pipes were collapsed.I called 3 local plumbers they all said they were not collapsed.Horizon gave me a price for 18,000.00 my plumber fixed it for 200.00.It was just tree roots but I guess the 2 different horizon men could not figure that out and they told me they had 27 years and 18 years experience.

Carolynn B.

On 11/23/14 a technician, Jeff G. From horizon came to evaluate why my heat pump was on auxillary heat and was running cold air. He said that it was installed poorly, had mold inside the furnace and needed to replace the reversal valve along with a 10 guage wire that was against code. The cost to replace the reversal valve would be around 3,000.00! He said that the heat pump would have more future problems and that ideally should have the heat pump furnace replaced at a cost of 12,000.00!
I paid 198.00 for his time. After the initial shell shock, we decided to get another evaluation. We contacted Good Plumming & Heating and after their technician looked at everything said the only thing needing replacing was the replacement valve. I showed him the wire that was replaced by Horizon and he said there was no need for this to be replaced as it was a back up wire that runs on only 30 amps not 60 amps as horizon stated. Additionally, Goods technician said there was no mold! Good HAVAC replacement value cost and time was under 1,000.00 and the furnace is now running fine.
The bottom line is: Unless you like to spend twice as much and have a technician who's motivation is likely to get a commission on selling a new furnace, stay away! Horizons tech was very misleading. I felt ripped off.

Joe K.

If I could rate it zero stars I would. I have a house that has two heating zones. I contracted with Horizon to perform mantenance on my units. They informed me that my one unit was on its last legs and I could either repair it for thousands of dollars or replace it. They sold me a new unit. The next year the service man told me that my other unit could go at any minute and it would take almost $2000 to repair. He also pointed out the serial number and told me that the unit was 7 years older that what I believed it to be. I ended up contacting the manufacturer and they confirmed that I was correct on the age of the unit and he was wrong. I was almost sold another $8500 unit when I did not need it. By the way I have not had any service performed and the unit that was going die any minute now is still running strong 2 years later.
But it gets even better. They sent me a letter regarding the unit they installed in September of 2011. They said it needed an inspection. I made an appointment for the morning. Took off from work for what I thought was just the morning. After 1 PM I cllaed the county only to find out from the inspection office thatsaid the inspection was requested for for the afternoon. Instead of missing a half days pay I just missed a whole days pay. Thank you HORIZON.
DO NOT BE FOOLED. Horizon's personnel sound polite on the phone, and their service men are clean and courteous but I found them to be rip off artists trying to sell you equipment that you do not need. All of those buses painted with Horizon all over it cost a lot of money which appears to be passed on to anyone who uses their services. It has cost me dearly and possibly you too if you choose to use Horizon.

Jason S.

Unbelievable, Horizon failed again. They wait until right before their deadline and cancel.

Terrible service.

Don't use Horizon

Dean E.

I had a leaker in my air condition unit. Horizon (my service supplier for four years)came to visit and suggested the correct soluation but also wanted to replace another part that was not defective. My wife was home during the visit and the Horizons service rep advise my wife regarding the problem. Because the repair was going to be $2,000 dollars my wife wanted to discuss the issue with me. Upon advising the rep that she wanted to discuss the iisue with me, he suggested to call me on the golf course to gain approval - note the part needed to be ordered so he could not fix it that day. I found this approach to be high preasure sales and when checking with another HAVC company I was qouted a price 20% less and was advise that other part was not required nor would they suggest it. The part that Horizon wanted to sell was another $500.00 which would have made them 36% higher in price. Horizon has lost a valued customer due the their sales tactics.