Horizon Services

Liliane C.

Very please with the service and knowledge of Jason your HVAC Technician, but cannot say the same for your office help. Called in on Sunday 8-17-14 around 6:00pm to report a problem with our heat pump, not cooling, temperature in the house reached 80 degrees. Was told that someone would call us back within an hour...no return call was made until Monday 8-18-14 at around 7:15 am. Try to be a little more concern about your customers a follow up call to apologized would have been the thing to do. Sincerely, Liliane

Doris S.

I was charged $595.00 to replace 2 faucets connected to my washing machine., with a little rubber tubing Entirely too expensive. I will not be able to afford horizon in the future.

Last year, I had a new Lennox heating and cooling system installed at a cost of $15,500.00 w/ten year warranty, and have had to call the service man constantly. I have been trying to get someone out to take care of air filter and humidifier for some time and have been unsuccessful, until now. Someone is finally coming out this afternoon. Staff people at Horizons wanted me to wait until Sept 23 for yearly maintenance. Hardly feasible. Needless to say, I had words with various people at Horizons.

Theresa C.

I am a very dissatisfied customer of Horizon. I have been waiting since April 1, 2014 for the sales manager to get back to me about why I was not told that their finance program was a credit card company. After the purchased of a new air and heating system, I had many complaints about ""Pete the Plummer"" who came to my home to sell his goods. I could right a book about the things Pete did wrong! I spoke to the sales manager about Pete and his many errors. The manager replied with a good old boy response by saying that he would fire Pete if he didn't know him and his work. I was told that Pete would be written up. Really?
The sales manager never addressed the issue with the credit company that they use to finance the 17,500.00 system. Horizon advertise low interest rates, but they couldn't tell me why my rate was 10%. My credit rating was 811, so that wasn't the reason. When I asked the sales manager why it was 10% he told me that he was writing down everything that I was saying. The other problem is that when they gave me credit they didn't say anything about the processing fee and interest. When the credit company added those amounts in I got a negative mark on my credit report for exceeding my credit limit! That's not OK! My credit score has dropped more than 30 points. I received no explanation yet! This company does not follow through on their promises. I will write a comment also on the BBB. Horizon does not stand behind their promises. That's fraud to me. I am dissatisfied and need answers. You advertise that if a client isn't satisfied Horizon will pay for the system. Where is the check ?

Steve R.

Was very happy to switch to Horizon for annual maintenance of AC and Furnace. Price seems reasonable for annual contract and technician was very competent and explained everything being done.

Had them back to replace some crewed up wires on outside compressor and add a ""hard-start"" kit and price was reasonable and work was done right first time. They came when they said.

They also took the time to adjust the AC fan controls to push the most air through the house and the unit has worked great all summer. All other technicians and installers I've had never even mentioned these switches on the control board. So this alone may it worth it for them to come out.

When under maintenance contract, they give priority and 15% discount on work and quoted prices up front and honored them. To me this is great service and I highly recommend them.

M D.

I have dual-zone air and heat, one unit in the basement and one in the attic. I contracted Horizon to service both. I had an appointment last week the 15th for my Air to be serviced, they called me the day before asking me if I could be reschedule because they had a lot of service calls for customers without air. I was glad to help and told them no problem, my air is fine, just needs to be serviced. So we made an appointment a week later, same time. So, a week later they called me at 12:11 pm, I missed there call, they called me again, still missed there call, at 12:30 pm I saw the missed calls and called them back. They told me I missed my appointment and I had to reschedule....ooohhh no, it was only 20 min. later, and I rescheduled for you and your going to cut me off because I was 20 min. late calling you back! So, they told me the tech. was on a call and he was "" just about done and I would be next"" . So I was told to go home and the tech. would be at my house soon, ""we'll call you when he's on his way"". Left work at 12:30 pm. Around 1:30 pm I called to make sure they were still coming. ""Yes, he's almost done and should be at your house soon, we'll call when he's on his way, they called at 2:49 pm, ""the tech. is on his way"", 3:30 pm he's finally here, 3 hours later after I was told he's was almost done the job before me. I could of stayed at work and left at my normal time and still be home way before the tech. arrived. It gets better, so I let him is. He asked me "" you have dual-zone air"", yes I do."" Is there one in the attic"". Yes there is. "" Well I cant service the one in the attic"" And why cant you??? "" Its 130 deg. in your attic and I cant do it, I can do the one in the basement but I'll have to come back in the AM to do the one in the attic "" You guys have serviced my unit in the past, you know I have one in the attic, why would you schedule me in the middle of summer and in the afternoon if you cant DO THE ONE IN THE ATTIC??? Hmmm, its 83 deg outside, my attic is vented and have a attic fan....How could he know the temp. in my attic if he didn't even check? I told him to leave, if you cant do both at the same time you need to come back when you can. I called Horizon right after the tech. left to complain, in my eyes you don't treat your PAYING CUSTOMERS LIKE THIS! They wouldn't let me talk to anyone in charge and told me with in 24 hours a manager will return my phone call. I will update this after I talk to someone. Not looking for a free-be just a reasonable excuse for the way things where handled on there end.

CrabCake W.

They are a bunch of damned thieves !!! I had a problem with my bathroom sink, the 2 techs arrived on time but that's where the happiness ended. To repair a leaky drain pipe they demanded between $600 and $800 and told me ""it might be higher than that if we discover more problems after the work is started"" I told them to get lost. I called 2 other plumbing companies and they gave me much more reasonable estimates, and the one company I chose fixed the problem for less than $100. It was a $25 part. And I got a guarantee- in writing- for 10 years. And Horizon wanted between $600 and $800 for it! Mark, I hope you can sleep at night, because you are nothing but a THIEF !!!!!!!! I will *NEVER* use Horizon Services for anything in the future and will re-tell this horror story to everyone I meet. It will be my life's work to get the word out that Horizon Services is a rip-off company and the NEVER EVER EVER deal with these con artists and thieves !!!!! No wonder they can afford the new shiny trucks and the constant TV spots and the airplane advertisements. They are ripping people off !!!

Janet O.

****UPDATE 5/2/14 THE BELOW HAS BEEN RESOLVED, Horizon Services has thoughtfully reached out to me about this issue, and I am pleased to report that I was more than satisfied with the resolution.

Thank you Horizon Services for taking responsibility and making this right.*****


Met with salesman Jon Dobrowski tonight and he was GREAT. Then he called his boss John Cambro (sp?). Jon D told John C that I wanted to think about it overnight before I decide if I am spending 7,000 dollars for a new heater. Then I overheard John C say ' well why did she drag you out on a Sunday night if she didn't want to buy a heater'. Really, John C, I am just suppose to drop $7000 because it is Sunday? Oh and by the way it was Horizon that suggeted someone come out tonight and not Tuesday like I originally asked. So instead of thinking about how I want to finance a new heater with Horizon I will be thinkg about how many people I can tell this story to. Sleep well John C.

G L.

Scam artists plain and simple. I got an absolutely outrageous estimate of $23,000 for a complete central AC system install in a 1400sf rancher with very easy access to where they'd be installing everything. I can't speak to the quality of their work because my wife and I laughed the guy out of our house. Before leaving he told us we could probably find a smaller company desperate for work to do it for $15k. but should be wary of anyone who would. Well, the next 3 estimates we got all came in under $10k from reputable well reviewed companies. Now I know how they afford all the billboards at the Phillies ballpark.

Steevin W.

You know every time I call this company they keep their promises to me. They are a bit expensive though. I like my service from them.

Mike D.

I wrote a review approximately three weeks ago about charges that were exorbitant for some work done on my heater. The charge for draining my hot water heat system and then refilling was $509. I was also charged $1738 for parts that I found online for $254. The service was prompt and courteous but the price was far too high.
I called to express my concerns and was promised a call back by a manager. In three days I did speak to a manager who listened to my concerns and gave me a refund of $500. At this point I don't know if I can afford to deal with Horizon.
I still have the service plan but will check pricing before having Horizon do any work for me.