Horizon Services

Michael S.

Horizon tech came in today to do their annual inspection of my HVAC system. He found that I needed a new capacitor. Price to replace a $15 capacitor was $385. Totally ridiculous.

Michael C.

Price gouged. $900 to replace a single 90deg elbow in an easily accessible location for a gas supply line.

During the home selling process, an inspection uncovered a minor leak at a 90deg elbow supplying gas to my water heater. I called BGE out, they shut off gas at our meter and said call a plumber.

After calling a few plumbers, Google found me Horizon and I'm thankful they were able to come out same day. When the responding Tech arrived, I explained BGE confirmed the small leak, had shut off the gas, and pointed to the elbow.

He grabbed a step ladder from his truck and within 45 mins had replaced the 1"" elbow and departed.

Bill was $900.

Elizabeth B.

I have the best heating system you can buy for your home actually two systems for my house I never had one problem with them till I hired Horizon to do some maintenance more or less get them ready for winter cuz they had a special within one month both units broke then conveniently they had to come back and fix them I haven't had one problem since I'm just saying

Steve B.

From hearing the praises on various radio stations, I thought I was going to get great service. The short answer is, the salesperson and field people speak two different languages. Also, a lot of detail was left out, wrong, misrepresented, or average. The project was supposed to be a day and a half. It was two long days (last day was 8pm). The first day was a 2 man crew (I was told 3-4). The second day was a 3-4 man crew. The crew undid work the first day crew completed. There we steps left out. The second day crew should have been the first day crew. The rating would have been higher. Permits, I was told Horizon would handle. After the work was complete, I'm told I have to schedule and be present for the inspections. I would think they would have the inspectors on site while here-no. The notification gave me the choice to call or email Horizon to schedule the inspections. Out of convenience, I chose email. The email told me to call them-doesn't make sense. Don't have the email option then. And, the there was a failed inspection. Customer service has been responsive and nice. They were willing to give me $175 for my troubles. I haven't seen that money or they didn't explain how long it would be until I receive it (or don't offer). I scheduled to have the failed work corrected a few days ago. This morning, I was called by Horizon to have the work scheduled. I explained I already scheduled the work. Then, I get a call back to see if I could reschedule. At this point, no. For the amount I spent, this was not what I expected. And it's not over.

Dottie C.

The tech sold ma policy that I already had. He said to use it for the following year. Lilly, the customer service supervisor, goes to my voice mail without my phone ringing. She is never available when I call back.

Sam C.

Just wanted to publicly acknowledge Horizon for their service. The first time I called them was for a clogged sink shortly after I moved into my home. They have been reliable, well priced, and fast. Since the clogged sink I have used them for AC work, other plumbing jobs and more recently a new furnace (I purchased an older home). I highly recommend them for your HVAC & Plumbing needs

Nel L.

Office was very polite, quick turn around for a service call. Steve Vag is great technician! Great all around experience!

Suzanne L.

All the single ladies......
AVOID AVOID AVOID
Tbis place sent a very unbalanced technician to my house. It was about 9 PM and I was alone with my two young boys. This man had zero emotional regulation and tried to quote me a $3000 repair. When I called my ex-husband to have him talk with this person, the man was rolling his eyes, and literally jumping up and down, and totally annoyed that another man, my question his ""expertise"" -- which was completely exploitative. Worse the company has been completely unresponsive to my calls for a refund which I believe I am due as the ""technician"" told me nothing I didn't know and was just trying to upsell me a new furnace. Awful awful place. Avoid unless you have a man around to negotiate with them.

Tashima M.

SCAM! SCAM! SCAM! This company is FRAUDULENT. I placed a call to them because my furnace wasn't working properly, not broken but it simply wasn't staying on long enough to heat my home properly (cut on/off after 3seconds). Two technicians came out, turned my furnace off and the technicians pretended to take pictures to ""look for the problem"". They never turned the furnace back on to see what I had described. After taking pictures for 35minutes, they told me that because my furnace was 19 years old, I needed to purchase a new one. They said there's a small crack that can ""potentially"" become dangerous and separation that could ""potentially"" cost lots of money. They asked if I had a husband or spouse that could help me with the cost of a new system and when I said no, they immediately contacted the company to forcefully set up a consultation for me to speak with someone about financing a entire new furnace. They gave me an estimate of $20,000. I kid you not, $20K for a FREAKIN furnace that wasn't broken but simply not performing properly. They left my home and still never turned my furnace back on. At this time, my home was 66 degrees and I have two children here. They charged me $104 just for that visit WHICH THEY DID NOTHING. After crying my eyes out about the stress of possibly having to pay $20K, I decided to go on YouTube and see if I could figure it out on my own. I came across a video that said to try wiping off the burner sensor, so I did, and guess what IT FREAKIN WORKED! I was scammed out of $104 and bullied into consulting about a new system. I'm definitely going to contact the BBB regarding this company. Safe to say, thanks to me, my children and I are warm and safe for another night. To all single, unmarried women, please be cautious with companies like this because they pray on us in hopes to scare us into purchasing/financing really expensive equipment instead of actually helping us. I pray that this doesn't happen to anyone else. Oh, and if they try to lie about anything in this review, I recorded the entire interactions. WORD FOR WORD!

Raphael C.

I did the Horizon maintenance plan to keep our HVAC serviced. There was nothing wrong with it. They came in and did the annual service and replaced a couple parts on the furnace that they said were getting old. Three days after they did the annual service, the furnace did not work. Obviously, there repairs broke the furnace, and I had to call another company to fix it. I strongly recommend never using this company. Also, it was way overpriced when they. The Horizon technician replaced the igniter during the annual service and it took him two minutes. He charged $600 to fix it.