Horizon Services

Simone M.

Well I called these guys to do a regular check up(I usually use BGE Home). My AC was working perfect before the tech came out. Now the AC is blowing HOT AIR...called them and almost lost my mind on them, so they are sending another tech. If they fix whatever the other socalled tech did, I will update my rating but for now. STAY AWAY!!!

Jamal S.

No thanks. Please use the info you have to better train/educate your staff. There is nothing for us to discuss.

Monique W.

Just finished reading some of the negative reviews on this site. I'm completely thrown off. I had the COMPLETE opposite experience.
In a nutshell, boiler shutdown by a company I did not trust. I called Horizon for a second opinion. Eric S. came out assessed the same unfortunately, however he showed pictures of my boiler and there was no question it was on last legs. This was 2 days before Christmas and FREEZING temps were on the way. Horizon had someone within the hour at my home to measure and give estimates, and could have it installed THE NEXT DAY! Todd gave us many options on pricing and finance. the next day the 2 man crew came in and showed 15 minutes before the scheduled start time. EVERY Horizon employee was professional and courteous. They made sure they kept my home clean while working and left the basement looking better than when they got there, lol. They made us feel that our business and our needs were the only things that mattered. I AM A CUSTOMER FOR LIFE! Thanks again for making sure the family that was coming for dinner on Christmas day was nice and warm.

Clifford L.

I don't recommend this place at all. HVAC wasn't working, and decided to call them. The service tech couldn't figure out what was wrong with it exactly, but gave me verbal quote $900 to fix it. So if you don't know what's wrong with it, how did you come up with that estimate? So I called his office and requested an itemized hard copy quote that broke down the estimate. They refused to provide me my information requested despite paying the $90 diagnostic fee.

Damien S.

Horizon Services comes in for a prepaid inspection of my working gas furnace on 10/13/17. Both inspectors (they have someone follow-up) try to scare me into not turning the furnace on or they say you can but be careful. I have CO2 alarms that are less than 2 years old. they have not gone off. So now My wife, my 10 year old, my 8 year old, my 7 year old and my 2 year (and I) have a to figure out how to sleep warm in a cold home. I should've waited until I was physically well. My mind wasn't sharp because of this sinus infection I've been battling. Thanks again Horizon services. Fool me once shame on you, fool me twice . . . Now yes I'm stupid for letting this entity come back into my home, but do these individuals think that I'm that slow? My furnace was working, now it's not and they think I'm now going to go to them to service it? Do me a favor, remove my information from your data base and never contact me again via phone, email, regular mail. Don't stop by my residence, just do not contact me again. I'll contact you to cancel all services. Why do I keep forgetting my rule, if he don't shake your hand and can't look you in the eye. Do not let them in your home. I wish I could do negative stars. Thanks for doing your part to make America Great again.

Jason Q.

Awful customer service from Horizon Services. Had the heat pump at my home replaced in January and have been waiting since then for a Rebate check. I was told it could take up to 12 weeks to arrive and when it did not I tried calling customer service on April 17th. I was promised a phone call back on Tuesday and that never materialized. I called again on Thursday the 20th and again promised a phone call. It is now Monday the 24th and after calling again this morning and being told I would be called back I still have not heard anything. While I was satisfied by the work performed i will never recommend to anyone because of the lousy customer service since then.

**UPDATE**

After posting review and my 5th phone call in a week I received a phone call from the Customer Relations Manager. Was able to quickly and painlessly resolve my issue and had the rebate check in my hand less than a week later. Updating my rating to 3 stars but could have easily been 5 had the follow through after the install been better.

Richard S.

Just got home to learn that we were charged over $450 for a simple 30 minute kitchen faucet replacement (using a faucet we supplied). I will check with them tomorrow but there is no way that should cost that much. Wasn't a rush job or anything- we called Friday and the earliest they said they could come out was Wednesday(today) Work seems okay but $900 an hour?? Yikes!! .I'm hoping they just made an invoicing mistake that can be cleared up with a phone call.
UPDATE: Customer relations did call me back and explain their pricing policy and were kind enough to refund some of the money we paid. They were very nice and I now have a better understanding of their unique pricing structure. (Non-emergency calls priced the same as emergency calls) Will keep that in mind in the future.

Antoine F.

Questionable business practices. I called for an estimate explaining I would need bathroom fixtures removed and then subsequently replaced after a tiling replacement project. Do you provide that service, ""yes"", we will dispatch a technician to review and estimate your work.

The technician arrives and I explain the simple details of disconnect, install new/change shut off valves and reconnect as a separate service. Ohhh, we don't do that but let me talk to you about this $499 a year service plan that gets you discounts on our services. Cause the things you are talking about might break and we can save you money.

No thanks but here is the $49 fee you want for entirely wasting my time.

Fancy trucks with logos are just window dressing. Don't fall for it. Find a real professional service company.

Jerry L.

A/C man showed up and was courteous. That`s the good. The bad and ugly is he told me we need a either a new compressor (approx. $4500.), or if I wanted a new A/C unit it would be from $6000. To $9000. Huh?) Called different company next morning and was told the unit was fine. He drained excess water, cleaned filters, and charged $250.00. That was about 1 1/2 months ago and unit works perfectly. I called Horizon and complained and was refunded $79.95 charged for the visit.

Charles M.

I contacted Horizon for a Hot Water Heater tune up that was an advertised special. If you by one you get another in the fall and you get an AC tune up.
Well they get here, and the teck, as advertised, is trim, neat, proper and orange booties. He was here 40 minutes of which @ 18 he spent in his van eating breakfast. He does nothing to the AC except take to cover off and claims they can include an Oil heater in the service that's 349.00 more/ The Hot Water heater he did nothing to. At the end he gives me three(3) separate estimates for a new heater / AC unit and new Hot Water Heater and that was 5 to 10 thousand then an estimate to replace old parts for anywhere between 3 to 5 thousand. I was screwed out of 109.73!!!!!!!!!!!!
TERRIBLE con job! This is the second time. The other was for a pipe repair they wanted $875. I got the local plumber for the same repair at 350.00!!!!!!
You tell me!!!!!!!!!!!!!!!!!!!!!!!