Horizon Services - Air Conditioning, Plumbing & Heating

SaBrina S.

Horrible job...just a mess left behind after spending $3500. I supposedly could not use the coupon. I will use the 3 year warranty if needed, but my other services will be maintained by another company:

Cynthia F.

Although their in stallion service is A+ their customer service is a F-. They promise to inspect and maintain your Heating and Air Conditionig BUT Schedule you many months after you call. This despite the fact that if you request the same service as a new customer you can get service in one week. Further if you pursue this they will hang up on you ( Genevieve). also they promise a call back from higher management in two hours . It is now 3 days and no call.

Mary M.

I have been a loyal customer since the 1980s. Their customer service has really disintegrated.

Two months ago, I had my unit serviced and the technician did not have the right size filter. It took a month to finally get them to send me the right size. I called 5 times and asked to speak to a supervisor. I couldn't get anyone to call me back, even though I explained I wanted to consider them for servicing the AC in my second home.

I called again last week and left a very detailed message. They still won't return my call.

I find this behavior rude and unprofessional. If I can't even get them to return 6 phone calls inquiring about new business, how can I trust them to do a professional job.

I have been a client for nearly 40 years. The way they have treated me is abominable.

Robert M.

I have used ServiceMark for heating and plumbing service for decades now.
Their technicians are very polite and neat; treat your home with respect, and fix it right the first time.
They have ""bailed me out"" of several crises over the years; once when the compressor in my heat pump seized in the middle of winter, and just recently when a water pipe in the basement began to leak on a weekend.
No need to go elsewhere in my opinion, not when you are receiving quality service already . . .

Bill G.

On 4/18/19 scheduler called to confirm I was home as tech was on his way to do annual A/C check-up. Truck pulled up 20 minutes later and guy sat in truck for 5-10 minutes and then drove off. Never got out to even knock on the door. I called scheduler back to advise what happened and was told they would contact the tech and have him call me directly. No call back, no nothing. Lousy follow-up & no service.

James S.

I have a service contract with this company for one year from an AC and heater, they e-mailed me last week and said that I need my heater checked free of charge under contract, so I made appointment for February 15, 2018 the gentleman came he was very nice he put his his booties on over his shoes check my heater out everything looks good we talk little bit and he was on his way very nice dress his uniform very polite I will recommend this company to anybody and I will renew my service contract again

Reese W.

1 star for miscommunication of the appointment time by sales person.
100 stars for the office lady Emily for her professionalism and wonderful assistance and all stars in the sky go to Rich the technician who installed our water heater. He did an excellent job and is professional, kind and courteous.

Bill M.

Just had our total HVAC system replaced by the ServiceMark team. Absolutely wonderful experience. Sales staff was very knowledgeable and made sure the equipment was the best fit for our house and needs. Time to set the install date was quick and the installers were very thorough and impeccably clean. Buying a HVAC system isn't an everyday purchase so having a company that was honest and knowledgeable made the decision so easy for us to choose them. We're customers for life!

David C.

The technician had to rush from the house, and get to a motor supplier before the latter closed. He made it just in time.Then, he returned to his tools (his tools were left in the heater room before he rushed out to the supplier), and took another hour to install the blow heater. All, despite it was evening. What's more, we were looking at a bitter cold night. He saved my not having heat that night and did it by beating the bell.

Jean D.

We had routine service scheduled 3 wks ago. I took the day off from work and waited here from 12pm-5pm for the service tech. The tech never came and we were told we had to reschedule our service. The next available day for me was a saturday so i had to wait another 4 weeks. Now it is 87 degrees outside and we go to turn on our air conditioner and it is broken.
We can not get a service tech here tonight we were told because it is dark and the tech has to work outside.
Now we have to wait another 24 hours.
We will be cancelling our service contract.