Hope

Sheila K.

We have a 16-year-old toilet that needed a new flush valve. After Benjamin Franklin plumbing failed to show the first time we called them, came without the necessary parts ( we had provided the manufacturer AND part number) the second time we called, then came back two days later without the correct flush valve, our daughter suggested we call Hope Plumbing, which she had used. Their employee Jeremy was at our home within an hour of our call and fixed the toilet promptly. Hope confirmed the appointment via text and email, sent another text when they dispatched Jeremy, and were entirely efficient.

I was really impressed, and I will absolutely use Hope Plumbing for my future plumbing needs.

Jeff M.

We engaged this company through an Angies List coupon. Be sure to read the fine print!
Originally scheduled the work between 8:00 and noon, to replace the guts of a leaky toilet. The Plumber arrived at 5:05 pm, looked at the toilet and said he needed a part (which I had tole the customer service rep originally) and that he would need to comeback because the supply store was now closed. Duh!
Then he asked for a $70 trip charge for his visit. When I expressed my dismay, having already paid for a coupon, he said it would be refunded when they did the work. I asked how much my total bill would be he told me $259.00 (to replace the guts of a toilet???)
I informed his that I wasn't happy and he said he'd have his supervisor call. Supervisor never did!
I ended up ordering $14 worth of parts on amazon and completed the job in 10 minutes.
This company is a RIP OFF. beware!

Jason W.

I had them come out to my new house last spring. I was having fumes coming out of the sink I was very concerned about. I thought it might be a water purification / ro unit underneath the sink. (I thoroughly explained this to the CSR over the phone). This young kid shows up very lackadaisical, kind of kidding around.. Tells me he'll remove the water purification system (maybe an hour job) for $750.00 dollars. Which is ridiculous. I'm talking to disconnect it and cap it, nothing else. The guy had no other suggestions whatsoever. Took my $70 bucks and sped off. Complete, utter waste of time.

(Edit: 4-10-2018 : Found Cornwell Plumbing out of Pittsboro via my neighborhood Nextdoor site. They did the exact job for $125. Literally took their tech 30 minutes to complete the work)

Don't get scammed.

Geoff G.

Hope Plumbing is thorough and organized- but you pay a very hefty price- they are far more expensive than other plumbers.

Kristen C.

As a landlord and as a homeowner I can not recommend Hope Plumbing enough to anyone, especially with an older home. From the office staff to the technicians, everyone is beyond professional and so pleasant to work with. I believe today was my 4th time working with them and they make my life so much less stressful when things go wrong. You will not be disappointed ever with this company. Thank you once again!!

Craig L.

I had an awesome experience with Hope Plumbing. My plumbing backed up due to certain products getting flushed down that shouldn't. At first, I utilized my home warranty, and a predetermined service provider was sent out to fix the problem. They made a pretty big mess in my basement and didn't end up fixing the problem. I then called Hope Plumbing, and they sent Joel out. Joel was on time, easy to communicate with, and just fantastic overall! He snaked the plumbing again, cleared out the offending materials, informed me of the state of my overall plumbing (house was built in 1905 but remodeled about 9 years ago), made some valuable recommendations for the future, and the price was more than reasonable.

Scott F.

My only complaint is the Labor cost. I agreed to a quote of 291.00, including parts. Not knowing parts cost until I looked it up later, I feel 275.00 is very high for 45 minute job. Dishwasher Water line replacement . I realize Travel time , is money, yet even allowing an hour for that , still high. Hopes location is about a mile from the job location , should help on travel time.

Leslie B.

I can't say enough great things about Hope Plumbing. They are professional, knowledgable, and punctual. Coming from condo living, we've learned that living in an older home is a whole different story when it comes to issues like plumbing and we are so happy to have found a reliable company to help us deal with the issues that arise. Thank you!

Beth B.

Polite, professional, timely, and knowledgeable. All things that you should look for in a plumber. The Hope Plumbing team is my go-to plumber for older homes. They've helped me out of a couple of binds (Broad Ripple basement flooding and coming home to frozen pipes!) and educated me through the process. Education for a first time homeowner was incredibly helpful. You never want to have to call a plumber but if you do, it should be Hope Plumbing. I should also mention that they are very involved in the community. I 100% get behind local companies that make it a point and a passion to give back to the community that they serve and live in.

John B.

Really disappointed, I wish I visited their yelp website prior to calling Hope Plumbing. I was quoted over 500 dollars to replace three sections of pipe(less than 20 feet of pex) all within the same area(approx 3x12'). The technician completed the job within 90 minutes of actual work. The rest of the time, he visited the local Lowe's to pick up the materials. He said im good, I paid, He left.The job wasn't completed however, the plumber left my house without checking the entire system.There were major leaks still in my house that my contractors found a week later. I called Hope again since I signed up for their ""Premium Service Plan"" Which saved me a couple bucks on the quote, they ended up missing the four hour window the next day completely. I called the office and they credited me 25$ towards my repairs(lol) . The repairs would cost me thousands...funny thing is, they were late AGAIN...i got a call two hours in the window I had somewhere to be at the end of the window. I just cancelled it all.(they didn't seem to care). Trying a new plumber, ""Hope""fully with better luck. You should to.