Hope

Lauren M.

I've used Hope plumbing a handful of times and have been pleased with their service. We've had them remove and install a new water heater, replace a spigot and address a few other leaks in our condo and home. Their customer service, starting at the initial call to schedule a service is super. The receptionists are always friendly and thorough and their service men have always been on time and explain issues in a way that I can understand. They've followed up afterward to make sure our issues were resolved. While you're never thrilled to hire a plumber, Hope makes it as easy as can be.

Gabby I.

I am very impressed with Hope Plumbing! I had a recent experience that was very positive!

I live in an older home in the area that has cast iron pipes that tend to clog and back up from time to time. After recent failed attempts to unclog it ourselves, I was on the search for a plumber!

While looking around on Yelp, Hope Plumbing caught my eye because of their ratings and specialty area of older homes. I took a chance and messaged them on Yelp; it claimed that they get back to you in 2 hours, so I thought it was worth a shot!

Within minutes of sending my message, I got a very friendly reply from Hope. The person on the other end was so helpful and willing to set things up for me completely through Yelp messaging. The only downside to this was that the homeowner has to be the one to make and confirm the appointment; this is the case at every other company we have hired, as well, so it was expected. They did save the established appointment, though, just needing a simple confirmation via phone call from the owner. Nonetheless, this is something to keep in mind if you rent.

The actual service they provided was great, as well. My shower has never drained better than it does after having them come clear it!

TIP: I would highly suggest checking out their website because there are coupons available (particularly a $50 off a service of $200 or more!!!). Note that they also have a $150 voucher available on Yelp for only $100. Great offers and deals!!!

The last, and probably most impressive thing about this company, is the text message they send you about their employee who will be coming. We received a text message with a photo ""head shot"" of the plumber who was assigned to our case with a message sharing fun facts about him (where he is from, what he enjoys, when he will be there, etc.). I have interacted with a number of plumbing services and have never seen this done! - I loved this, though; it gave me peace of mind knowing who I was inviting into my home.

Allan B.

Worthless liars. YELP reviews deceive. I called on Monday,
couldn't get an appointment that day; scheduled for
Tuesday, waited all day, got a phone call about 4PM --
""Cannot come today. -- Obviously they prioritized me to the
bottom even though I have an 83 year old mother coming
home today from the hospital and it's her bedroom bath that
needs to be fixed. Thanks a lot you worthless lying pieces of
crap, from me and from her. Worthless, unreliable liars.

Jay P.

I'm giving 3 stars because the technician, Heidi, was great. She worked with skill and was very friendly and courteous. She even went out of her way to help me get my furnace out of 3"" of standing water.

I did think their price was on the high end but I didn't price shop because of time constraints.

They did charge a $69 fee just to come inspect. They wave that if you use them.

They offer a 6 hour window for appointments. Very inconvenient. ""We'll be there sometime between Noon and 6 pm."" Required me to take the whole afternoon off work. When they came at 5, they didn't have a replacement pump and their supply house was shut so I had to make arrangements to have someone there from noon to 6 the next day.

The sump pump replacement went fine. However the drain goes outside, so the water seeps in the ground and runs back in my basement foundation. Not their fault that the foundation leaks. But as they advertise they specialize in older homes, I wish I could have known about the issue before I shelled out nearly $700 for the repair. I thought I had previously addressed this problem with another plumber who rerouted the drain to my sewer drain, but I must have been wrong.

I had used them once before years ago. The owner came and quoted installation of a water heater and water softener. He was super friendly and knowledgeable. When the crew came to perform the work, they stated that much of the work that was quoted was going to cost more. Out of frustration and lack of resources I agreed just to have the minimum performed even though we had been told much more would be included in the quote. I didn't call back to argue at the time as I hate confrontation. One of the issues not fixed back then was the sump drain running outside.

So overall I find the company somewhat pricey. I'll hesitate to fully recommend them since both times I've used them, my problem was only partially resolved. My complaint is that I hired a company that specializes in old houses because I wanted a professional who could address my issues appropriately. Both times they performed quality work, but it didn't fully solve the problem.

Claire K.

It can be hard to tell who to trust when picking a plumber--we just bought our house a month ago, and have seen the whole range of scam artists. Hope Plumbing has been honest with me, and not tried to scare me into purchasing repairs that may not be necessary.

I live in a Broad Ripple house built in the 1920's, and Hope really understands older homes. Previous plumbers told me I would need to replace my entire sewage line (costing around $12,000), but Hope was able to clear the line for under $500.

Huge plus is their general responsiveness and their complete lack of condescension. Will definitely be calling them every year to clear the sewage line, and they will be first on my list if I do end up needing to replace the entire line.

Sarah R.

I just purchased my first home and had all the water and sewer replaced. Jeremy Fox did a great job of walking me through what he was doing, how it worked, and taking care of the work. I would recommend Hope Plumbing!

I couldn't post a second review but his partner in crime, Freddy, was amazing as well. They were knowledgeable and cared about the work they were doing. Kudos to you both and thanks for taking care of me!

Marcia H.

We needed our kitchen plumbing hooked back up after new countertops were installed. We also needed some diagnostics and repairs of shut-off valves. Leon Hiepner came out and was on time, friendly, professional, and very competent. He did all the work and also made some good, practical suggestions and explanations. He also took care of cleaning up the work area perfectly. We are very pleased.

Mike G.

This is the first time we have used Hope Plumbing. We needed the mixing valve for our shower replaced and drains cleared out. We were initially scheduled for service on Monday (8/20). They called in the morning to confirm, then again later to again confirm. Finally, around 3:45 in the afternoon I got a call that they weren't going to make it that day. The next morning, our tech, Leon, arrived around 8 or 8:30. He was very friendly (and played with my dog, which is always my litmus test for service people!). He got right to work. When he was done, I noticed the shower handle was backwards. He quickly switched it around and everything worked great. He provided a variety of options for our work and never tried to pressure me one way or another. While I thought the price was a bit much (~$400), I think that is probably just the price you pay for professionals. Overall, very pleased with Hope Plumbing (one star knocked off for the scheduling issues). Will likely use again.

Justin S.

Leon and David replaced our 75 gallon hot water tank, did a great job. Old unit was heavy with sediment and they were quite capable in hauling it up the stairs from the basement and out the door for disposal. They finished up in the expected amount of time indicated for the job, and left the space as tidy as they found it.

Shannon R.

Technician, Jim Cummins came out in March to take a look at what appeared to be and should have been a simple fix. 1940's era toilet is likely never a straight-forward fix but we really wanted to avoid replacing the entire toilet. Nice thing about Hope is they are willing to work with you and not talk you into something you don't need! A new flapper chain and some seals and we were good to go. Until a few days later, the flapper chain was routinely sticking (causing flapper to not seat, water was running constantly) and this was unsatisfactory. It took two additional visits - both from Jim (as I requested he be the technician to solve this issue) and voila! Eventually, issue resolved! Old toilets require creative, unconventional solutions and Jim was determined to get this right. Not once did he complain about having to come back - more than one and Hope did not charge us for these subsequent visits. Reliable, trustworthy, knowledgeable service is what you expect from Hope and what you receive. I'd recommend them to others. Especially those with old fixtures and plumbing.