Hooten Plumbing

Ronnie P B.

I may update this review after I hear what the bill is: We'll see.

Hooten Plumbing 1908 S US-281 Lampasas was asked to install two 3/4" copper tees but perhaps they don't know how to "sweat copper" or even the code approved easy to use "Push-on tees" like "Sharkbite" fittings which I actually had at home), and we asked for four quarter turn ball cutoff ball valves (valve stem packing on our old ones leaked), four 3/8" flexible risers and two Lifetime guarantee Moen brand kitchen faucets with sprayers for our very very small church.

They could not seem to find the main (Most water mains enter near the water heater where they Tee into hot and cold, Ours does that too Our water main cutoff is n the ground near the T&P drain [Temperature Pressure valve drain on a water heater which exits a building as a 3/4" copper pipe] )

They spent almost an entire day, could not figure out how to turn off the water at the main because the "faucet handle was missing"

I went to a hardware store bought a $5.00 replacement handle for the main cutoff gate valve (I'm not sure where the original went or who took it [They said they had come out earlier in the day when no one was there to let them in)] nor why it's a gate valve instead of a quarter turn ball cutoff water main valve). I asked to borrow a Phillips screwdriver to attach it with the screw and adapter it came with, the older Plumber said he would do it (he did not, they took the screw and spare adapter parts with them.. and so someone can take the loose handle I bought)

After I taught them how to turn the water off,...

they did not install the tees nor the quarter turn ball valves we requested under the sink, but some odd globe valves with packing that can leak so if one cutoff needs replacing you must "call a plumber" and replace two cutoff valves of the old type where you turn turn turn turn and hope the rubber washer didn't wear out years ago or the packing didn't start leaking so you'd have to call a plumber to replace it with the new standard quarter turn cutoff valve (which we just did, and why they were there).

They did not install Lifetime warranty Moen faucets with free parts for Life which actually use "O-rings" you can buy on Sunday after church in an emergency, at an Auto Parts store but the Delta faucets with NO Warranty (they left no paperwork) which use an old fashioned rubber washer brass ball parts system then plumbers are called to replace or repair frequently and you have to call a plumber or have specialized proprietary parts from a hardware/plumber supply when the brass ball gets groves worn into it or rubber washers need replacing (with proprietary springs under proprietary Delta washers) ike the old fashioned brass seats washer system.

They did not leave paperwork for us to register the faucets for any warranty at all (Moen you register online now and get free repair replacement parts for life)

The cabinet doors under our sink no longer close due to bent hinges where the plumber pushed down on the open doors to help himself get up off the floor.

I guess we need to call a carpenter or cabinet maker to replace bent hinges. We removed the doors temporarily until a solution can be found as I don't think the hinges can be bent back how they belong.

To my knowledge, They didn't offer to pay to repair the cabinet doors they damaged

Conclusion: Seems like these clowns want you to call them to come out often to repair work they do for "job security" they do not follow instructions and spent half the day smoking cigarettes out in their truck under a shade tree ... I'm sure we'll get a bill at our church for a half a day's work for a job that should have taken an hour or two ... and when they leak, I'm sure they expect us to call them. LOL

(I sold plumbing supplies to plumbers and plumbing supply houses and taught plumbers for a living and additionally worked for a Plumbing company in Dallas to better learn the trade.in the 1970s.)