Honrath & Stacey Plumbing & Heating

Michael Z.

Our hot water heater was giving us vast problems. I gave Joey a call and he came out the *next day* and installed a brand-new American Standard hot water heater. He and his assistant are real nice guys. And quite knowledgeable as well. What I like is within their busy schedule they make time for you. Several other plumbers I have called are booked up for days. Joey is always there the same or next day.

The other good thing is if I need plumbing parts, Joey knows a lot of great places to go that are very helpful with their customers. He does not refer Home Depot (I personally don't care for that place). But he does refer you to great suppliers if you need parts.

Thank you!

Bradley E.

Came out to pump our basement when the rains came a year ago this time. They were asked to come back to install a sump pump (which they recommended). We were impressed when they came out within a day to get it out and a week later install the sump. They did need prodding to finish tying the sump into the gray water drainage system. They were going to service the on-demand hot water heater at the same time, but didn't. We called and were told someone would be in touch, I guess we both forgot about it because we never heard back from them.

Desiree H.

Called & was thrilled they could come out same day. I told them this is a Hotel (I run a Hotel) & I was desperate to get the Hot water heater fixed before guest check in. Was given time frame of 12-3pm, he took my number & would have the guy call me when he arrived. Waited so as not to miss his arrival. At 3:34pm I called & left a message because no one had come. Got a quick call back. He says my guy was there & talked to some lady who didn't know what they were talking about. I said why didn't he call? You took my number & said you would give it to him. The reply- ""I don't remember saying that- I mean yeah I took your number but I don't remember saying I would have him call"". Then he said ""I don't know what to tell you- we showed up & no one was there"". I said ""I haven't left all day so I wouldn't miss him"". Then he said ""We were confused because it didn't look like a house"". I said ""Right, remember, I said this was a Hotel & that's why I was so desperate to get your guys in today"". He said ""I don't remember you saying that"". Then the story changed to ""I don't know what to say, my guy got there & tried to call you but no one was there & no one picked up"". So now he DID try to call? I said ""No he didn't call"" then he says ""He did because he sent me a screenshot showing he tried to call you at this number"" I clearly understand now that not only are they not coming, but now he's just going excuse everything with ""I don't remember"" so OK, I'll play that game, I said ""Oh! Great, why don't you forward that screenshot over to me"" He said ""I will"". Guess what didn't come (aside from them). UPDATE: I got another call saying ""I wrote your number down wrong & that's why you didn't get a call"". Then I got the screenshot showing in fact, the wrong number. So, all misunderstanding is on their part but not a single offer of how to right this situation was offered. No- ""Hey this is clearly on me, I'm sending someone over- I'm really sorry but we'll get this fixed."" Nothing like that. Now too late in the day to find anyone.

Helene G.

Joe quoted me $260 over the phone and then his partner showed up and charged me $160 just to look at the job. Joe came out and charged me $660 for a job (extending a pipe for a faucet on my deck) that took much less than an hour. I complained about the charge for a simple job and he took off $100 but still charged me $660. I feel ripped off and will never use them again.

Laura G.

These guys are THE BEST!!! They've done a number of jobs for over the last few years and they're always, prompt, professional, and they thoroughly explain everything. Highly recommended!!!

Rosalyn C.

My heater was not working properly it needed the control board replaced. The plumber replaced it, It works great. He was on time and had a nice attitude. I would definitely recommend this company

Peter C.

I couldn't figure out how to remove the filter on my furnace to replace it. So I spoke to Joey over the phone and he helped me out. I just want to say thanks. Now it's working great. I really appreciate that.

Nora H.

Excellent service each time I've called them. I will continue to call them first if I need any plumbing or heating services. Highly recommenddd.

Kasey E.

Honrath & Stacey plumbing really blew me away. I was in need of a lot of work at my home. Being that it is an older home it was in need of a lot of updates. Joey the owner was really straight forward and honest with what we needed. He was able to do everything we needed in a fast and efficient way. Joey and Jordan were so helpful and what I appreciated the most was how clean they were, I never had to touch up anything after they left. Joey is very knowledgeable in what he does he was able to answer all my questions and concerns. So happy we chose your business to update our home!

Shawntae R.

The company is awesome to work with. My grandmother had a emergency and they got her asap. She has been dealing with this company for years and they always take care of her. It's always great to work with a company that doesn't take advantage of people.