Honest Air Conditioning and Plumbing

Tezcat H.

I've really come to rely on this company for my HVAC and plumbing needs. Their HVAC Department has been consistently professional, reliable, efficient, honest. I got to experience some of their growing pains as they moved into plumbing, but I always felt like my complaints were heard and addressed quickly.

The last time I had them out it was for an issue with clogged pipes in the kitchen that were wafting sewage smells into the house, and making my cats sick to the tune of $5K vet bills. Yikes!

It took 2 visits to thoroughly get that issue resolved. I would have preferred that everything that was causing that issue had been found and addressed the first visit, of course. But it was thoroughly addressed on the second visit when a different plumber was sent, and apologies were extended by the first plumber when he came back out to replace the water heater's expansion tank.

So overall, I'm still really pleased with this company, and am glad there's a locally owned small business I can confidently recommend for such important home maintenance services.

Alicia D.

Jacob did an excellent job of explaining options for my HVAC situation. He was engaging and knowledgeable. The office responded quickly to our request for service. These guys hit the mark! Glad we contacted them. Honest has another long-term customer.

Dennis S.

I am a 100% Disabled Veteran and that is the main reason I wanted to do business with "Honest A/C". However, I am very depressed about this whole situation. The Salesman who came to talk to me told me I would be be very happy with the new unit I am getting. I specifically told him I needed a very quite system (I realize I may not have been specific enough to say (inside unit) The outside unit is quite, but the inside unit sounded like an airplane taking off. They have been here several times to adjust the fan/blower and has gotten better, but still louder than the old unit. I feel like I paid for a top of the line unit and should get the luxury associated with paying the big $$$. I think the service guys are just rolling their eyes and cannot relate to my experience with this company - no attempts to make this right or get my 100% satisfaction. Very depressing - am being a vet did not help one bit. I am in Round Rock, TX. Not sure how the system said different.

r b.

My house A/C and gas furnace was replaced much faster than I anticipated...just 24 hours after I gave Honest the go-ahead. Maybe it was the time of the year-early March- when business is likely to be slack for the heating and cooling business. All the parts were on hand.
The estimator, James, was thorough, discussed his survey in detail, replied promptly to my messages and phone calls.
Richard and Logan were quite competent. The installation was completed within the time frame James provided. Nice that they installed a new thermostat, replaced the respective circuit breakers as part of the job, and cleaned out the drain pipes.
I am pleased with the work.
I wish I had gotten Richard to complete the programming of the new thermostat, but it wasn't his fault...the two women in the household wanted to do it. There was a Lock setting that wasn't described in the programming sheet that we go into purely by accident, so we had to look up information online to clear it.
The unit is working well.

D V.

On time, knowledgeable and professional. Rates however are 30% higher than competition on a new install.

Shari L.

Honest AC installed my air conditioner about 5 years ago. Their price was competitive and their work was good. I have them out twice a year for seasonal maintenance. They are always quick to get a hold of, courteous and clean in their work, and able to answer any questions. In particular, Alex has been my technician and he's been great.

George D.

Needed to find the condensation drain, they sent a technician who quickly identified its location (washer drain). Very professional and courteous .

Moises V.

Best service in town the guy fixed my AC very professional and knowledgeable about what he's doing he even gives me pointers what to watch and what to observe when AC having problems with condensation problems.thank you so much.highly recommended

Griffin S.

3 stars since they were responsive and able to get out to our home same day.

However, Antwan serviced us ($50 for about 10 minutes) and didn't really seem to have a clue what was wrong. He claimed we needed a new electrical zone panel and that they'd be in touch on Monday for next steps.

We haven't heard from them and our heat is still having issues.

Mike M.

I was ready to change out 2 toilets and decided to give Honest A/C and Plumbing the job. I had toilets already purchased and delivered. AJ and his assistant did a great job demonstrating professionalism, experience, and a friendly demeanor. An excellent experience overall.