HomeServe of Brooklyn - Queens

Shunda G.

I have been using Homeserveus for a few years now and had no problem until someone changed my service plan without my authorization from yearly maintenance to as the lady told me on the phone ""repair or replace which I never authorized. Taking $379.00 from my account in this hard time. I am going to their office to get this fixed. I don't care if I have to go to the better Business Bureau, the attorney General office or wherever because this is madness! I am so my now I am steaming. Who is the thief in their office doing this.

Cesar A.

Hvac blower motor started making grinding sounds last night. Homeserve was able to dispatch Allen the very next afternoon. He quickly determined the motor needed replacing. He had the part in the van and quickly took care of the problem by swapping it out. He was knowledgeable, polite, and, along with Ernesto, represent the best Homeserve has to offer. I hate dealing with HVAC repairmen since they always seen to be trying to get over; but these guys were A+.

T T.

I can't believe I still get marketing and advertising material from this company. It goes immediately into the shredder

Joey O.

I spoke to 8 different people when I called just to make a change of the town that I have a boiler contract with them is. I kept getting transferred. No one could help me just to fix the name of the town of my property which I have contracted with them. I had to hang up on them when they were about to transfer me again. I couldn't do it. Fully frustrated right now!

Chris F.

The contractors that do the emergency repair are not the company but independent contractors that work for HomeServe. The contractors may be good BUT the company HomeServe is terrible!!!!! Their goal is to get you to give up and stop submitting, And just pay out of pocket. Save your dollars!!!

Anthony R.

If I could give zero stars I would. Find someone local who appreciates your time and business. A little long but worth the read. I had originally scheduled a tune up for my AC unit on May 6, I called probably early April to get it in early in the season. I get a call from the tech the morning of may 6 to tell me since it is too cool out he cannot properly test the AC unit and it would be a waste of time for him to conduct the service (not sure if this is correct or not but I gave him the benefit of the doubt). No one from home serve when I relay this story to them tells me his is right or wrong, so I will go with not so right. He tells me he will reschedule the service for me and get me another appointment within a week or two. After a few minutes he tells me the lines are too busy I will have to do it on my own (reschedule #1). I finally get through to the call center and get the first available date of June 4. Well June 4 at 12:15 am I get a text telling me my service request for July 30 is confirmed (reschedule #2). Funny, I did not request a new date. I call the morning of June 4 to inquire. I am told that due to the corona virus the ""system overloaded with calls"". Does not sound like a credible response. After telling the lady how hard it is to take time off and I would appreciate any thing she can do, with that I am moved all the way up to July 22. I ask to speak with a supervisor and leave my call back info. Am then told I will receive a call back within 2 days (not good). I call back the same morning and get another lady on the phone, voicing my displeasure since I had to take a day off and bring another person in for coverage at a cost to the company I really need to speak with a supervisor. Once again my info is taken and am told within 2 hours someone will call me back, yeah two, four, six hours came and went. Called a third time and waited to speak with a supervisor. His name was Robert. I will say this much he did not promise me much more than a call back the same day which he did. Robert tells me the reason for the reschedule is there were a lot of emergency calls and as a result the last 2 days, June 3 and 4 ALL tune ups were rescheduled. I am now on a cancellation list to see if I can get a tune up earlier from Robert. I am not very confident I will get in earlier than july 22. If you have a contract to provide tune ups prior to the season and you call well in advance it should be honored. The reason for a tune up is to prevent problems before they occur, before you turn on the system after a winter layover. I will look for a local place that values my money and my time. Oh yes, I have been with the company for over ten years at one of my places and just about a year at this location. Please give your money to someone else. NO call backs when you are told. No real solution, just a monthly debit on your card.

Volodia P.

TERRIBLE SERVICE! I'll be canceling my contract when it's up in about two months! I've had the contract for almost two years and I don't think it's worth the money. Last year I had an issue with my heater. The issue was fixed after multiple appointments. The issue came back this winter. After scheduling a service this past Friday morning when my heater wasn't working properly in the middle of the winter, the technician came out almost 10 hours later. I believe this technician was inexperienced because he ended up making the issue worse. He tried to move the furnace pilot (which is fragile) with force because he believed it was improperly placed but ended up shattering the pilot ignitor. The technician then had to put in the order for the part, which he was certain would come in no later than Saturday evening. It's now Monday afternoon and the part has not yet arrived. Once the part arrives I have to schedule another appointment which at the earliest will be the next business day per a representative from HomeServe. If I'm able to schedule an appointment for tomorrow, it will be FIVE DAYS to fix a PILOT IGNITOR! This part is held up by one screw and costs $20 online to order.

I have two toddlers and our house it freezing for the past 4 days!

Mind you that he wasn't even certain if the pilot ignitor was an issue in the first place. So after fixing the broken pilot ignitor the heater may still not be working properly.

I would prefer to find a local HVAC company that's able to service their customers timely and with care. This big box national service has no regard for its customers.

STAY AWAY!

Abi I.

BEWARE-HomeServe will sabotage your heating system so that you can put in an insurance claim!! My parents have had a contract with HomeServe for over 20yrs. Up until now my parents have always been satisfied with HomeServe's service and professionalism. On Oct 15th a HomeServe technician came to do a routine annual check of my parents boiler. This was the first time this technician came to service my parents boiler. Usually the winter boiler ""tune up"" takes about 15-20minutes at the most, this time it was over an hour. When the technician finally came back upstairs he told my father everything is good and ready for use. The next night my father turns on the thermostat and the radiators don't heat up. My father calls back HomeServe saying that he's not getting any heat, HomeServe schedules a follow-up visit. The 2nd HomeServe technician comes and checks the boiler and reports back to my father that their was no water in the boiler, somebody disconnected/cut the wire that connects the boiler thermostat and left the boiler running which caused the boiler to crack. The 2nd technician asked my father who touched the boiler after the 1st technician left 2 days earlier. My father said that no one had been down there since the 1st technician left. So the 2nd technician condemns the boiler and tells my father he has to get a new heating system. I got involved because my father called me upset, confused and scared because he and my mother were very cold. What I didn't mention is that my father is 89yrs old and my mother 86. When I called the main office and spoke to Bob Burrell he implied that my 89yr old father tampered with the boiler after the 1st technician left. Bob goes on to suggest that my parents put in an insurance claim, request an investigation and if HomeServe is found at fault they will take care of it. Now, this was HomeService's only solution offe. So my almost 90yr old parents are expected to go without heat until a claim is submitted, investigated and a judgement rendered. This is another example of HomeServe's great customer service!

Keith B.

This is the Worst Service Company Ever. They took over from National Grid Repair Service several years ago. National Grid had technicians with years of experience. HomeServe hired inexperienced, untrained kids basically.
This year (September) I called for a Tune Up to prepare for Winter. The first date available is December (Are you kidding?). This week, when heat would not come on, I called for service. A Technician comes three days later and says I need a part and they will order and call me when it arrives and install. Then next day I get a call from HomeServe Service supervisor telling me my HVAC closet is too small and they can't reach the part to remove and replace. He said there are Wires in the way (Yea. its a utility closet in a NYC Apt). I say sir, I have had this system for 17 years in the same closet, and yes it is ""tight"" (NYC apt), but I have had all the parts replaced at one time or another and experienced HVAC repair people figure it out and do it. Then he says ""Well, we are not fixing your unit, and we are canceling your contract"". Good. Good Riddance. Hey a local repair company may cost more, but you will save in the long run. I think they did not want to do any work beyond routine maintenance-like replace ignition nothing that requires real work or repairs. This company has poor service and people not trained to do the Job. Run, Run, don't hire them.

Maria M.

My heat went out on Saturday evening. I called and they sent a tech out on Sunday afternoon. He discovered a dead bird in the pipe leading into the furnace. He took it out and the furnace is working great!