Home Team Plumbing

Andrew L.

They made the issue worse. Was charged for three hours of work for a 30 minute job which resulted in the plumbing leaking. Then ignored me for a day while my plumbing was continuing to leak. I had to go elsewhere to fix their incompetence. They also cracked my tile flooring during the job.

Veronica Lee B.

They kindly accommodated us on a short and urgent notice but I was disappointed by the organization of the team. We called for an emergency need at my grandmother's home. The office staff didn't have any information to offer me when I called for an update. They claimed they didn't know what it would cost or when it would be done. I asked for an invoice and never got one. I received a call at 9:30am the Monday following indicating the plumber was on his way and he didn't show up until nearly 11:45am. My grandmother thought it would be done Sunday and it wasn't completed till Monday. There was an overall lack of attention to detail and the whole process was very confusing. I'm trying to help my grandmother organize and it was extremely difficult to do so with this team. They got the job done and as far as I know my grandmother has no complaints about the work.

Felix B.

5 hours later, it still not done. I don't appreciate being a guinea pig for your trainees. Your service is unacceptable. You should be ashamed and not be in this business. Overcharging and sending a trainee? Good luck.

Jim F.

Theron showed up for an on-site inspection only 15 minutes after my placing initial call. He came out first thing the next morning, on time, and got the job done in a timely manner. He quoted me a fraction of the initial plumbing company we used, did good work, and stuck to budget. Best part was the customer service; he explained exactly what the problem was, what had been done, and what the options were including pricing. Will definitely use again.

Bob M.

This is an update. JT came here last week, assessed the situation and coordinated the replacement of my water heater with management and kept me apprised of the flow. Today he arrived and began the replacement which involved moving the location of the heater. All of the work was done neatly and professionally. He left everything clean with minimal intrusion.

Sean M.

Tried to do a simple repair that turned into a nightmare. Wanted to replace a hose, and the entire valve snapped off the pipe at the wall. On a Sunday. Called other plumbers advertised as 24/7, and got no answer, or 'I'm booked'. Called Home Team, was told that I would get a call within an hour. Nick called about 20 minutes after my call, and was at the house less than an hour after I called. He told me the up front cost, and made sure that I understood that it would be more based on the work that needed to be done, and that the service charge would be wrapped into the total cost. Nick fixed the broken valve, and was gone around 2 hours after my first call. Nice work. I recommend Home Team, and will be calling them again for future work.

Joe K.

We had a leak coming from the tile floor in multiple places of our home. We called Home Team to find the leak. They sent a Salesman to our home and he got on our roof and put a camera in our pipe. He showed my wife pictures on his phone of what he said was a break in our """"cast iron pipe"""" and told us he could fix for $5500.00. We were extremely happy and paid up front to get on the schedule. A couple days later """"John"""" the technician came out to repair. He was confused about the location of the leak so he went up on the roof and put his camera down and said that we don't have cast iron pipes, we have ABS and there was no leak. He made sure the pipes weren't cast by knocking a 1' x 1' hole in our bathroom wall (which also cracked our exterior stucco), then went to the laundry room and did the same. Jeff, the owner came out and couldn't figure it out as well. They called HydroScout out and they determined it was a water vapor intrusion coming from the concrete slab. I made several attempts to get some of our money back to no avail. I am contacting Better Business Bureau about this Deceptive Companies Practice.

Chris M.

My sewer main was clogged with roots....I mean totally clogged. Of course it finally failed during the rainy season. They had to set up well points to dewater it was so bad. After two weeks of dewatering and constant rain, they said they couldn't make us wait any longer and told Elijah to finish in the rain, during a tropical storm. I thought there was no way he would finish in one day after all we'd been through, but finish he did! Elijah is a fantastic young man, personable, kind and a really hard worker! I highly recommend this company. They absolutely rock!

A B.

While replacing our old concrete driveway, the bobcat damaged a sewer line. We had 7 days to repair it before pouring the concrete. Home team was there and completed the sewer repair job to our satisfaction within 48 hours. Great service. Estimate was reasonable.

Debbie ..

Came to house and fixed toilet issue in LESS than 10 minutes, but charged OVER 200 dollars. This company charges way too much to come out to your home to fix Minor issues.