Home Plumbing Heating & Cooling

Tracy W.

Poor service department. Do not have the good technicians like they used to. Bunch of young kids with very little experience.

Mariann J.

Used to be a great company. Not anymore. Do not return phone calls. Don't show up for appointments. Supposed to write estimates when they do show up, you guessed it. Never received. Will not be using them again.

Matt M.

I recently had a new furnace installed and the electrician, Wade, came out and hooked up a new power line for it. He did a great job and it looks good. He's knowledgeable, friendly, timely and does great work. Highly recommended!

Jessica C.

Terrible company to work with, they are not trustworthy . I had my furnace serviced because it was not working, someone came and told me that it needed a part to be replaced, it took them 2 days to come back and install the part, the furnace worked for 1 month and when I called back to have them go check again the owner himself told me he could not find any of his technicians willing to go back to my house, after I paid $350 for the service they were not even responsible to send someone to respond for their labor or a failing part that needed to be exchanged. I can't believe the owner himself told me I was better off calling someone else. Unbelievable . Don't hire this company for any service to your home.

Hellon N.

I brought a 600.00 mattresses set in 2017, from home appliances. Well I didn't have a problem at first. However, in 2019 I seen a leather couch and matching chair I wanted to buy. I went for a second look before I spend over 3000.00 and seen the switches didn't look right. So I decided to wait until I see what was going to happen with my defeated mattress that was visible to the eye. They took pictures. I was denied a new mattress, which made me very upset. After buying three different pieces of furniture with them and had problems with my new dresser and headboard. I decided to just beware.

Nicole M.

This is a great establishment to go through. I went through this company many of times and it is the only company I would trust to go through in Kankakee county.

Anthony W.

This is not a reliable operation. Had my A/C service and was talked into buying a priority service package that would expedite my fall service for heating. I called to schedule appointment in October, and was told next avalible was 5 weeks later. Priority? I think not. Then on scheduled date, no one showed so I counted the $99 I had paid for priority service a loss and found someone else to do it. Don't waste your money.

Cooper S.

Very helpful staff and very knowledgeable technicians! Be sure to check out their Home Care Club Agreement plan; it's save my household a lot of money with affordable maintenance and repairs including Plumbing, Electrical, AND Heating/Air conditioning

Paul J.

Don't EVER use this company for electrical work. Their customer service is horrific. The electrician, Luke is accountable to no one apparently and doesn't share his quotes, progress on a job, etc. with the office. Had a question....did the price we were charged for five commercial outlets include electrician coming back to finish the boxes, put the plugs in the boxes after the drywall was done. NO ONE in the office knew the answer to this question. Waited practically all day, called 2x no answer yet, hadn't got ahold of electrician, Luke. FINALLY a little after 4 I called a THIRD time talked to someone - of course he didn't know. Luke was in the office apparently and told the guy i was talking to it would be another $100. I got a little heated and was complaining about the poor customer service and he hung up on me. Said I shouldn't be talking like that representing a church, which I am. I'm sorry, but bad customer service is unacceptable to anyone. Just because we are a church does not give them the right to think they can do whatever whenever and we will just say, OK. I don't think so.

Oh - and when he completed the bulk of the work prior to the drywall being patched, two of the 5 boxes were significantly crooked. Totally unprofessional. He just left, didn't tell the office he was done and for them to call me. Only way I knew he was done was when I inspected the work later that day. He also DID NOT tell me the price would be $750 before he started work. He may be a good electrician, but without customer service skills all that is for naught.

I represent a church doing a small remodel, and apparently they thought because we are a church they could give sub-standard work/customer service.

It is really sad that so many contractors, including Home Appliance no longer take pride in their work and strive for superior customer service.

Crysie L.

Very nice and helpful staff. The sales associates were able to answer all my questions and they have great financing available. The store is very clean and you can always find something that you want.