Home Comfort Heating and Air Conditioning

Pj R.

We had water from our AC unit coming out of the ceiling and roof. In a panic my wife called and got ahold of Jeremy Steele. He freely offered advise over the phone just in case it was an easy fix that I was comfortable with. After I realized I was in over my head we called back and they sent Johnny who arrived promptly. We called close to closing time and while most places would immediately look for a way to charged after hours he didn't. He got right to it. Diagnosed the issue and moments later fixed it. Quick, painless, affordable and best of all it worked.

Wendy G.

Our air conditioner had been out for a couple of years and we decided that it was time to replace it before summer. Our furnace was still working but was 23 years old. We had multiple companies give us quotes. Chris from Home Comfort came out and quoted us on just the air conditioner and offered prices on a selection of furnaces if we decided to buy both. There was zero pressure to buy both and also zero pressure to buy the biggest and best of anything including the thermostat which we were fine having a lower end model of. In the end we decided to buy both the A/C and furnace. It was affordable (our highest quote from another company was nearly $8,000 more). Everyone working on the project was on time and professional. I highly recommend Home Comfort.

Bob S.

I made an appointment to get our heat pump looked at as routine maintenance. Before that appointment time came, our water heater died. I called yesterday and they sent a technician, Chris, out later that day. He arrived at 5 pm and worked until 10:30 last night. The reason it took that long is that, after fixing the water heater problem (thermostat...didn't need to replace the heater), he stayed and did the heat pump inspection and maintenance that was scheduled for a week later! Fantastic service. Will be getting a yearly service contract with them and use them exclusively for our hot water and HVAC service.

Marie M.

We've been using HCH for routine maintenance for a least 2 years. Our technician Jeremy Chamberlain is extremely courteous and knowledgeable. He takes the time to explain everything from the minor to the major. Case in point - when he started working on our old unit he warned us one day would be one day to many. That 'one' day came this week when parts on the old gal were blowing apart. To put another band-aide on her would cost $3K+. The decision was made to replace the unit and the following day HCH had a crew out here dismantling the old and putting in the new. The install crew were equally good - polite and informative. To top it off Jeremy returned to fire the new girl up and was still here when I left at 5:15. I can't say enough good about this technician or this company. APPLAUSE!!!!!

Thomas W.

The Technician was very polite and knowledgeable. He was able to diagnose my problem quickly and accurately. However, I was charged $431.35 for a part that cost about $100. Some places had them for less. I understand labor cost are involved, but it took 15 minutes to install.The $79.00 trip fee was placed on top of that. I won't be calling them again.

Update: After calling Home Comfort Heating and voicing my question over the price of parts - I was contacted by the office in order to resolve my concern. Apparently local distributor prices are higher - even to contractors - than internet prices! That huge disparity would certainly encourage customers to buy their own parts online for less than even a contractor could get them. Nonetheless, Home Comfort is tied to their local distributors and the price they have to pay them. With that said, they did reduce the price of the item that I had to pay and promised to reimburse me. I appreciate the effort they made to accommodate me and the speed to which they acted.

Christine C.

AMAZING SERVICE!
Our thermostat literally exploded on the wall, flames & everything. We called Home Comfort, Bella was on call at the service desk. She immediately went into scheduling mode; as well as instantly contacting an electrician on the team. Team member Chris was extremely quick (5 min) in calling us to check on the status of the thermostat & mini explosion. Not only did I receive a speedy call but, Chris was at my house in under 30 min to check on the problem. He was then able to assess the trouble, quote me an estimate (very reasonable), & install an entirely new thermostat (that he left & came back for) in UNDER AN HOUR!! I realize this situation is not the norm, but WOW, we're impressed!! Thank you Home Comfort Heating & Air :) , we will be back for any an all of our heating/air needs.

Terri O.

It has been a pleasure working with Home Comfort in the process of upgrading my home to ductless heating/cooling units. They were kind, respectful, honest, and efficient. The initial bid with Chris was very thorough and informative. No sales pitch at all. Then Joey came out to measure and explained everything that would occur and how they consider the home owner's preferences. And today was installation with a team of professionals who were courteous and efficient. After everything was completed Johnny taught us how to use the equipment with a compassionate approach for our comfort and understanding of this new awesome system!!

Curt S.

I wanted to comment on the people I worked with at Home Comfort. I hired them to replace my furnace and air conditioning unit. From my first contact to schedule a estimator to the actual crew coming to remove old equipment and installation of new equipment their attitudes were always professional and courteous. They bent over backwards to work around our families needs and schedule. I just had their technician Shane here to figure out why furnace wasn't working at capacity. Turns out my twenty five year old exhaust vent pipe was originally installed wrong and had excessive water in it. Short story is Shane new what to do and handled it in short order and didn't charge us for repair. Can't beat the service. If I were looking for heating or air conditioning repair or replace look no further.

Jeff C.

Just wanted to say Steve Bjorkman has be a pleasure to work with. From his first visit getting us an estimate, to the second making changes to estimate, plus numerous phone contacts, Steve has been a real pro. My wife and I are senior citizens with very little knowledge in air conditioning. He eased our worries and gave us advice based on our needs not on selling us something. Our installation is this Thursday and we may not see him again, please thank Steve and give him our best regards.
Yours truly,
Jeff & Mariko Cummins

Today was the installation. Home Comfort has this down to a tea! Delivery came first, then the installers, next the electricians, and last the technician. There truly are like a well oiled machine. There were able to do it all in one day, and I'm sitting here enjoying my so comfortable cool house. I checked on and received a other estimates. Home Comfort beat the other prices and American Standard was the highly rated AC in Consumers Reports and that's the AC they installed.
Home Comfort definitely deserves a five star rating!
Thank you guys!
Jeff Cummins

C B.

Would not use them again.

- Price quoted for duct cleaning was twice what a competitor charged and more than anyone I called
- They did the install, and put a screw into a water pipe instead of using glue. As a result, rust leaked into the electronics panel for years. Fortunately a competitor caught it and alerted me to it before the panel was destroyed. When I confronted the company, they fixed it, but insisted there was nothing wrong with that method, despite having the damage right in front of them! They refused to clean or replace the housing which is now full of rust.
- The zone damper never worked. We only realized what was wrong after the initial labor warranty ran out (but not the parts warranty). They quoted us $750 to fix it, even though their own mechanic admitted they had likely broken it during installation !!!
- When I was advised that they should cover it regardless of the warranty if it was an installation error, I had them come back. Suddenly they quoted me $200 for the same job (which they should have corrected for free), and they had no explanation for why their other technician (from their own company!) had quoted me $750. Clearly they were trying to get money out of me for work that did not need to be done.