Home Comfort Heating and Air Conditioning

Mike L.

I made an Appointment TWICE with their receptionist Jodi. She forgot to schedule anyone both times. I wasted two different mornings waiting for them to arrive. They never showed up or called. She said that the first missed appointment was not her fault but admitted that the second missed appointment WAS her fault. When I asked to speak to a manager she said he wasn't available and then had the audacity to say I would just have to find another contractor. If you call them and schedule an appointment, don't believe they will actually show up during the two hour window they give you....or even show up at all.

Diane D.

These guys showed up right away and did a great job putting in a hot water heater for me. Would 100% use again. Kudos to Brandon, he was very professional. I used to use James, but couldn't even get a return call from them after being a loyal customer for a few years. Now I'm all about Home Comfort.

Leslie R.

Since I was introduced to Home Comfort by my contractor during our remodel, I have had Home Comfort do everything! They are extremely reasonably priced and do excellent work (and my husband and I are extremely picky)!!! Each department has the greatest people from the department head to the highly skilled guys I'm happy to have in my home. They all have a sincere and respectful demeanor and I have full trust in them as people and experts in their own fields. The ladies at the front desk are incredibly helpful and earnest and you just know they're on your side. Jeremy Chamberlain and Jeremy Steele (and others) hooked up the incredibly complicated hydronic heated flooring system and did a beautiful job. Chamberlain and Ken also installed my fire place. Darryl and Nick from their electrical department are the only guys I'll have do electrical work! They installed the cable lighting in my living room, all of my upstairs game room, and some kitchen work too. Over the 3 months of the remodel they have done so much work I can't even name everyone they've sent out but they have all gone above and beyond and we would recommend them with total confidence.

Bart C.

Our furnace quit and they got to us in 2 days, everybody else was at least a week out. John showed up, a very nice young man who figured out the problem and explained it to me in layman terms, gave me a cost estimate and ordered the parts and told me when to expect him back to install the new heating unit, he came on time and installed the unit, left no mess, double checked the unit made sure it was working and heating. We will definitely be using them next time.

Noelle B.

November 6th, 7th, & 8th Home Comfort was in my home removing the old furnace and replacing it with an American Standard HVAC set up.
Everyone from the System Designer Chris Lone, the Electrical Supervisor, Darrell Anthony, Install Supervisor, Ken Crabb, Technician Valente C., and Brandon R. and Service Technician, Johnny Guerra were all very polite, thorough and hard working. I appreciated that they were always on time, and left everything in good order including vacuuming each day. I could not be more pleased and appreciative of the job these people did at my home and it is nice to have a warm house and a safe system throughout. I moved into this home in 1975 and I know I will love having AC in the summer which I have not had before in this home.
Thank you too for all the years you did the maintenance on the old ""Day & Night"" Furnace that was installed in 1974. You kept her running all these many years. You're the best.
V. Noelle Brewer / Eugene, Oregon

Pj R.

We had water from our AC unit coming out of the ceiling and roof. In a panic my wife called and got ahold of Jeremy Steele. He freely offered advise over the phone just in case it was an easy fix that I was comfortable with. After I realized I was in over my head we called back and they sent Johnny who arrived promptly. We called close to closing time and while most places would immediately look for a way to charged after hours he didn't. He got right to it. Diagnosed the issue and moments later fixed it. Quick, painless, affordable and best of all it worked.

Wendy G.

Our air conditioner had been out for a couple of years and we decided that it was time to replace it before summer. Our furnace was still working but was 23 years old. We had multiple companies give us quotes. Chris from Home Comfort came out and quoted us on just the air conditioner and offered prices on a selection of furnaces if we decided to buy both. There was zero pressure to buy both and also zero pressure to buy the biggest and best of anything including the thermostat which we were fine having a lower end model of. In the end we decided to buy both the A/C and furnace. It was affordable (our highest quote from another company was nearly $8,000 more). Everyone working on the project was on time and professional. I highly recommend Home Comfort.

Bob S.

I made an appointment to get our heat pump looked at as routine maintenance. Before that appointment time came, our water heater died. I called yesterday and they sent a technician, Chris, out later that day. He arrived at 5 pm and worked until 10:30 last night. The reason it took that long is that, after fixing the water heater problem (thermostat...didn't need to replace the heater), he stayed and did the heat pump inspection and maintenance that was scheduled for a week later! Fantastic service. Will be getting a yearly service contract with them and use them exclusively for our hot water and HVAC service.

Marie M.

We've been using HCH for routine maintenance for a least 2 years. Our technician Jeremy Chamberlain is extremely courteous and knowledgeable. He takes the time to explain everything from the minor to the major. Case in point - when he started working on our old unit he warned us one day would be one day to many. That 'one' day came this week when parts on the old gal were blowing apart. To put another band-aide on her would cost $3K+. The decision was made to replace the unit and the following day HCH had a crew out here dismantling the old and putting in the new. The install crew were equally good - polite and informative. To top it off Jeremy returned to fire the new girl up and was still here when I left at 5:15. I can't say enough good about this technician or this company. APPLAUSE!!!!!

Thomas W.

The Technician was very polite and knowledgeable. He was able to diagnose my problem quickly and accurately. However, I was charged $431.35 for a part that cost about $100. Some places had them for less. I understand labor cost are involved, but it took 15 minutes to install.The $79.00 trip fee was placed on top of that. I won't be calling them again.

Update: After calling Home Comfort Heating and voicing my question over the price of parts - I was contacted by the office in order to resolve my concern. Apparently local distributor prices are higher - even to contractors - than internet prices! That huge disparity would certainly encourage customers to buy their own parts online for less than even a contractor could get them. Nonetheless, Home Comfort is tied to their local distributors and the price they have to pay them. With that said, they did reduce the price of the item that I had to pay and promised to reimburse me. I appreciate the effort they made to accommodate me and the speed to which they acted.