Home Comfort Heating and Air Conditioning

Thomas W.

The Technician was very polite and knowledgeable. He was able to diagnose my problem quickly and accurately. However, I was charged $431.35 for a part that cost about $100. Some places had them for less. I understand labor cost are involved, but it took 15 minutes to install.The $79.00 trip fee was placed on top of that. I won't be calling them again.

Update: After calling Home Comfort Heating and voicing my question over the price of parts - I was contacted by the office in order to resolve my concern. Apparently local distributor prices are higher - even to contractors - than internet prices! That huge disparity would certainly encourage customers to buy their own parts online for less than even a contractor could get them. Nonetheless, Home Comfort is tied to their local distributors and the price they have to pay them. With that said, they did reduce the price of the item that I had to pay and promised to reimburse me. I appreciate the effort they made to accommodate me and the speed to which they acted.

Christine C.

AMAZING SERVICE!
Our thermostat literally exploded on the wall, flames & everything. We called Home Comfort, Bella was on call at the service desk. She immediately went into scheduling mode; as well as instantly contacting an electrician on the team. Team member Chris was extremely quick (5 min) in calling us to check on the status of the thermostat & mini explosion. Not only did I receive a speedy call but, Chris was at my house in under 30 min to check on the problem. He was then able to assess the trouble, quote me an estimate (very reasonable), & install an entirely new thermostat (that he left & came back for) in UNDER AN HOUR!! I realize this situation is not the norm, but WOW, we're impressed!! Thank you Home Comfort Heating & Air :) , we will be back for any an all of our heating/air needs.

Terri O.

It has been a pleasure working with Home Comfort in the process of upgrading my home to ductless heating/cooling units. They were kind, respectful, honest, and efficient. The initial bid with Chris was very thorough and informative. No sales pitch at all. Then Joey came out to measure and explained everything that would occur and how they consider the home owner's preferences. And today was installation with a team of professionals who were courteous and efficient. After everything was completed Johnny taught us how to use the equipment with a compassionate approach for our comfort and understanding of this new awesome system!!

Curt S.

I wanted to comment on the people I worked with at Home Comfort. I hired them to replace my furnace and air conditioning unit. From my first contact to schedule a estimator to the actual crew coming to remove old equipment and installation of new equipment their attitudes were always professional and courteous. They bent over backwards to work around our families needs and schedule. I just had their technician Shane here to figure out why furnace wasn't working at capacity. Turns out my twenty five year old exhaust vent pipe was originally installed wrong and had excessive water in it. Short story is Shane new what to do and handled it in short order and didn't charge us for repair. Can't beat the service. If I were looking for heating or air conditioning repair or replace look no further.

Jeff C.

Just wanted to say Steve Bjorkman has be a pleasure to work with. From his first visit getting us an estimate, to the second making changes to estimate, plus numerous phone contacts, Steve has been a real pro. My wife and I are senior citizens with very little knowledge in air conditioning. He eased our worries and gave us advice based on our needs not on selling us something. Our installation is this Thursday and we may not see him again, please thank Steve and give him our best regards.
Yours truly,
Jeff & Mariko Cummins

Today was the installation. Home Comfort has this down to a tea! Delivery came first, then the installers, next the electricians, and last the technician. There truly are like a well oiled machine. There were able to do it all in one day, and I'm sitting here enjoying my so comfortable cool house. I checked on and received a other estimates. Home Comfort beat the other prices and American Standard was the highly rated AC in Consumers Reports and that's the AC they installed.
Home Comfort definitely deserves a five star rating!
Thank you guys!
Jeff Cummins

C B.

Would not use them again.

- Price quoted for duct cleaning was twice what a competitor charged and more than anyone I called
- They did the install, and put a screw into a water pipe instead of using glue. As a result, rust leaked into the electronics panel for years. Fortunately a competitor caught it and alerted me to it before the panel was destroyed. When I confronted the company, they fixed it, but insisted there was nothing wrong with that method, despite having the damage right in front of them! They refused to clean or replace the housing which is now full of rust.
- The zone damper never worked. We only realized what was wrong after the initial labor warranty ran out (but not the parts warranty). They quoted us $750 to fix it, even though their own mechanic admitted they had likely broken it during installation !!!
- When I was advised that they should cover it regardless of the warranty if it was an installation error, I had them come back. Suddenly they quoted me $200 for the same job (which they should have corrected for free), and they had no explanation for why their other technician (from their own company!) had quoted me $750. Clearly they were trying to get money out of me for work that did not need to be done.

Greg R.

Jeremy made a service call 10 days ago, and still the parts have not arrived, and his comment, ""your guess is as good as mine"" seems to reflect the attitude of the people I have contacted at Home, not so much, Comfort, apathy! The reception person, twice told me that she would email me when she checked info, and each time she apologize for not getting back to me.
So my advise, try another local company.

Jeff P.

The Best! I did my homework and had 3 bids. Home Comfort was the best! Jake McCall was excellent to work with. I had them totally reinsulate the floor of my 900 square foot cabin on the McKenzie. They pulled out a 20 year old gas furnace and installed a dual zone Mitsubishi back in Sept 2014. I got $1000 rebate from Lane Electric on the heat pump, and 20% back on the floor insulation( another great company) too! Anyway, they not only removed old insulation, put in new with nylon scrim to keep critters out, put in new laundry plumbing ( a pro job) and ran 240 V electric, but the Heat pump installation was perfect and nice looking. Jake was excellent to work with for the whole job, so was there crew foreman! My average bill is $70 per month now! The heat pump really works!!!!!! Now, I am not there all the time, and cabin is only 900 sq feet, but still, last January, old electric furnace was $220 for the month!...so ..huge savings. And...it heats quickly...and I also have AC now! Their price was competitive, but their customer service and friendliness was excellent, and the work, superb! I am recommending them for the 3 cabins next to mine. I am glad I went with 2 zones instead of 1 for the one bedroom cabin. Mitsubishi is the name in heat pumps! Home Comfort is the name in heating, cooling, electric and plumbing! It was worth every penny I spent!

Kate F.

After the brutal summer of 2014 we decided to have air conditioning installed. A friend recommended Home Comfort & for good reason. Jake came out to do the bid & was very knowledgeable & gave us options. After an inspection revealed some damage to our 20+ year old heating systems we decided to have it replaced in addition tothe air conditioning. We were able to use the existing duct system for heating & air & a heat pump was installed outside for the air conditioning. They worked quickly, just took a 1 1/2 days to have everything completed. The staff was friendly, professional & polite. We are SO pleased with the results. Home Comfort's bid was less than another company. I highly recommend Home Comfort for your HVAC needs.

Teresa L.

I would be weary about hiring this company. Not honest at all. I was told $89 for trip fee and diagnosis. After 10 minutes of tech arriving he wanted $96 more do keep diagnosing the ""problem"".
After I was told after the initial fee they will only charge for parts or repair. Company doesn't even deserve one star. I should have read previous reviews on Google about there hidden fees.