Home Comfort Experts

Patty C.

They came out for maintenance/cleaning of a/c unit and didn't even clean the unit. The a/c went out a week later. The capacitor should've been changed because the wire on it was so corroded and not even attached. Then the man gave me an estimate for cleaning the ducts, which was outrageous! I will never call them for anything!

Shawna C.

I usually do not put anything on yelp or on the Internet I'm not too into all that, but I have never had someone So rude and make me feel so uncomfortable come to my house like (Logan) from the Mishawaka ! I am not sure if he was just having a bad day or if he just did not want to replace a hot water heater that we had leaking that day and he just was not in the mood to do it but either way he was very rude and had an attitude the whole entire time! That's putting it nice ! The one stat that they did get was because the ladies at the front desk were very nice and helpful and they were here at a very timely matter that day within two hours of me calling! but if you get Logan hope he's in a better mood when he comes to your home..

Linda G.

Just had these people our for on our furnace program. They told us we had mold in our furnace and needed some whole house air purification system. Then our hot water heater should be replaced or an estimated $2,000.00. In addition, we have a Mitsubishi heat pump for a bonus room that had stopped working. They said it was beyond repair and that it would have to be replaced.....the estimate for that.......$7,000.00-$10,000.00. We thought that was very high and then remembered that our neighbor had just had a similar unit installed within the last 30 days, his price for a new unit and installation $3500.00!!!!! So home comfort would charge double on the low end of the estimate!!!! Double!!!! Then wanted us to do a monthly payment program, no way...I would not trust anything they say at this point. We will not be doing business with these people.....beware!!!!!

Melody F.

We got a new A/C & Heater from Home Comfort Experts in the spring and they really went above and beyond in dealing with our haphazard duct work

We also had them out to replace the gas valve that R.A.S. broke when we bought our stove from Home Depot. The Home Comfort Experts tech was knowledgeable, quick, and affordable. It was a huge relief to have them out so quickly and to take care of the situation so easily.

Bob S.

I contacted this company to look at my daughters furnace. It was obvious that the tech was more of a salesman than a repairman. Within minutes of arriving he had quotes for a new furnace and mentioned it could be installed the following day. He had little interest in repairing the furnace which was made obvious by the sizable repair quote given. This diagnosis cost about $200 and nothing was fixed. I contacted another company that repaired the furnace for a fraction of the given quote.

Gretchen L.

I had them come out to do a seasonal furnace check up on our 15 year old furnace. Tech found multiple problems with the unit and suggested replacing the furnace and AC. I asked what it would cost and he said a sales person would contact us. I asked for an estimate to repair. He said he would email my receipt and a quote for repair. After 2 days, I called them because I had not received any email or a call from sales. The lady on the phone emailed me a receipt and a quote and said she would have someone in sales contact me. It has been 3 weeks and still never received a call. I guess they don't need the business!

D F.

We will not have this company back for service!! Most service personnel were very friendly. One individual came back twice and each time very pushy.

George B.

Dave and his team were awesome on both occasions. They worked diligently and didn't make a mess. They cleaned as they went and did a thorough job. He set up the new system, answered all my questions and reassured me on our purchase. Great job!!!

Erik D.

I'd probably give them only a single star, except for the fact that we've been using them for maybe 4-5 years and, until the last year or so, their service and techs were great. We had them install a water heater, do several plumbing projects and check on our HVAC and were very pleased with how all of that went.

But it seems like they're growing, and growth/revenue seems to be displacing customer service as the priority. (Ever since our home base office switched to a closer, presumably new, location in Niles, everything kind of fell apart.)

We've been on their ""Comfort Club"" plan for the last maybe 4 years or so, which gives us an AC, furnace and plumbing check-up each, once per year. Unlike the tech who came out for a bunch of years, the guy they sent last fall just spent the whole check-up trying to up-sell us on some kind of weird, expensive home filtration system or something, and then did some work that I didn't ask for and charged me for it.

This summer, I've been trying to get the plumbing and AC check-up scheduled, and, between those two appointments, they have either no-showed, canceled, or gotten the date wrong 5 different times. I finally just gave up and told them not to bother coming.

So, if you're thinking of calling them out for a specific problem and you can actually get them to come out, I imagine the service you receive will still be pretty good. But I'd steer clear of getting on any plan or depending on customer service, since it feels like a business that's heavily incenting its staff for sales/top-line above all else, including customer service. And I'd probably just steer clear altogether these days.

I will say they were pretty prompt and friendly about refunding me this year's Comfort Club fees. So there's that, at least. ¯\_(?)_/¯

(PS, if you know of any good HVAC/plumbing places in the area, my DMs are open!)

Gil F.

When it's 95 degrees out, it's good to see the good work and the timeline they used to get me back in the comfort zone . I can't say enough about how professional, polite, and friendly the installers Landon and Tim were. I was very happy with the entire process, and highly recommend them. After installation, they (Josh) returned and cleaned the duct work. He was professional and friendly, and as neat as possible considering the equipment he used to clean things. I'm satisfied so far with their entire process and would recommend them.