Home Choice Services

Steve M.

They botched a AHS job. Installed a gas line to fix a water heater without a permit then denied they installed it. They're the worst contractor I've ever come across

Chezzie K.

They lied to my warranty company about my water heater. Mind you my water heater is the original unit so it's over 20'years old.

Chris S.

STAY AWAY from the Florida location. The number I was given was 407-358-3637. This company is absolutely terrible in Orlando. Extremely rude and difficult to get in contact with. The tech that was sent to my home had 0 experience and didn't even know how to snake the plumbing from the outside of the home. Made me remove my toilet for access left my home and never came back. I called endlessly to have a tech come back out and kept being told we will call you back, but never got a return phone call. Asked for a supervisor and was told that the supervisor would call back and they never did. Had to go with a different company eventually. Save yourself the headache use a different company. Also the tech that came out didn't even appear to work for the company and appeared as a freelance 18 year old that was not at all knowledgeable about plumbing.

Victoria H.

Do NOT recommend. Installed my water heater incorrectly and they refuse to come out and fix it because it's passed 30 days. It just started to give us problems. The technician installed the pipe wrong which is messing with the condensation pipe. The tech they assigned was also unfamiliar with hybrid water heaters. We were informed by a technician from AHS that they installed it incorrectly.

Jane S.

Inadequate Service Home Choice came out and installed a new water heater. Months later, I had the house inspected. The inspector wrote """"Exposed romex at water heater (conduit too short). Recommend having a licensed electrical contractor make repairs as needed."""" I called the company 6 times (spoke with agent and left voice messages). Never heard back from them. My understanding from this company was that they have installers that are capable and licensed to do the job. - NOT!

Steven F.

Service scheduled well in advance, and then time window of 4+ hours still pushed back after taking half the day off work in order to be home, and then try to call and get automated answering giving you the wrong orders for pressing numbers! Poor customer service all around! Still waiting for the plumber to get here today....

prettybrown s.

I have called these people several times to get them to take payment via some other way than cashapp. They were sent thru AHS. Communication is scrappy and they came out to identify a leak that cannot be seen using no equipment or anything. Ridiculous company and AHS doesn't care. What reputable company doesn't take credit card.

Piero S.

Horrible customer service. They came to fixed a couple of my toilets ordered the wrong parts and closed the work order even though I was told they were going to come back with the correct parts. When I called them to check the status of the job they said it was all taken care of. I explained that they ordered the wrong parts and were supposed to order the correct parts and come back. I received no response and when I called them to get an update and was told that I had to pay $180. I ended up going with another company that took care of my issue right away.

Patricia M.

If I could give zero stars, I would. Contacted them for drainage and water heating issues. They diagnosed it by saying we would have to replace the whole system. They said the pooling was due to the drainage cap so they removed it and said that would alleviate the problem short term. Once it was removed, the shower still clearly pooled. Upon calling them back, they kept saying it was the cap and that we would have to pay another service fee for them to come out. Do not care about solving the problem and only care about causing headaches and taking money.

Jim B.

This company is a """"hatchet man"""" contractor for American Home Shield. I disagreed with my first plumber, and demanded a second opinion. So they sent home choice services plumber who was great, he agreed with me on everything. But then the home office got a hold of everything and falsified what he said. By the time they sent the report back to American Home Shield, it was almost verbatim with the first report. That first company was Circa services. When American Home Shield doesn't want to pay a claim, they send out a company like circa services, to say exactly what they want to hear. Then when you get a second opinion they send out another plumbing company like Home choice to agree with what the first company said. I'm sure that it wasn't the plumber, but the home office of Home choice services that did the dirty deed. Live and learn. I am dropping American Home Shield, and I plan on taking them to small claims court to pay for my water heater. Keep me once shame on you, cheat me twice shame on me. I had to pay for it myself. I'm also planning to check with the lawyer to see if I can include circa services and Home choice services in the lawsuit. Can you guys tell that I'm a little pissed off? Too bad I can't give them less than one star