Home Alliance

A R.

I booked an appointment and had a technician come on a Wednesday. The problem was diagnosed, but the part the tech had on him was defective, so he said he'd come the following day in the late morning to fix the issue since it was ""just a 30 minute fix."" He left my oven half taken apart, so now the oven AND broiler are out of commission, when it was previously just the broiler. The next day comes and when I didn't hear from him at 11 a.m., I called him. He said he'd be at my house between 2 and 3 to fix the problem. I received a text at 1:51 in the afternoon stating that he was sorry but he couldn't come today and that he'd ""try"" to come tomorrow. I tried to call Home Alliance to make sure I had firm appointment for tomorrow since the text was a little iffy only to find out that I would now need to wait until probably Monday to fix the problem. Given all of the tech's promises and the fact that my oven is now taken apart and not usable, management should've tried to make an effort to get a tech out here but to no avail. Will never book with this company again.