Holt Plumbing & Heating

Scott B.

Not the same business since they are no longer family and locally owned. Their techs are very friendly and seem quite knowledgeable, but their organizational system is terrible. We make our service appointments 6 months in advance (fall appt at spring check, spring appt at fall check). Our Fall appointment got changed at the last minute to fit their needs, and Spring appointment not on their books at all! They blamed it on the tech, but I saw him make my appointment. They ended up making accommodations but we shouldn't have to work that hard to get service. Not sure what the problem is but we'll be moving on.

Kim K.

I have been a customer & member of Holt for 18 years. Today, a Saturday, I discovered my hot water heater was leaking and soaking the carpet in my living room. My house is one level and the water was coming from the room where the hot water heater is located into the living room. Called & stated I had an emergency & was told no one was available. Needless to say this did not go over well with me. Holt installed the hot water heater 8 years ago. We had them install our new HVAC system & I have referred them to neighbors. Was finally told they would ""work me in""' but could not give me any idea when they would get to me. I called a different company & someone came right out. I will have this other company install my new hot water heater & I am cancelling my Holt membership.

David S.

I had a leak in a copper pipe, so had Holt come out. I was hoping to have a shut off switch also installed in the same pipe placement. Before we even got to the leak, the technician spent half an hour trying to sell me a service plan and a water softener system. The plumber was very friendly and professional and did a great job. However, the cost of replacing six inches of pipe (which was readily accessible) was exorbitant $500, and to add the shutoff valve would have doubled the price.

Definitely recommend shopping around for quotes.

Yolanda C.

DO NOT hire Holt! I scheduled back in October a maintenance appt w/Holt and the soonest appt they had was 5 weeks out. The appointment was from 8am - 4:30pm (go figure) - wait all day!! After 3 1/2 hours they sent me a text that NO one was coming because of other emergencies. They didn't even have the audacity to call and speak to me. In return I called and the next available appointment was another 2 weeks out, again. How do I know that this isn't going to happen again? By the way, I called them because they sent a coupon via USPS. Why do Direct Mail? Folks DO NOT use Holt! They are not there for you! I have had other heating companies come to my home and have never NOT show up. I think they rather take care of their people that pay a monthly fee!

Scott G.

I've been a long time member of holt but have recently had to drop them. Since getting bought out, their prices have gone through the roof even with a membership discount.

In addition, scheduling/follow up has been terrible. Even with a membership, I was lucky to get someone to show up on the day they said they would have someone out. My most recent issue was for a clogged drain. After 3 separate visits, the clog has been fully taken care of but the headache and hassle of working with holt on this most recent service request is not worth it. Even the technician said they are terribly understaffed.

Happy to be with a different, locally owned service provider.

Steve R.

I wrote the following at 72 Degrees before I know they'd been purchased by Holt Plumbing and Heating; so I re-paste that review below.

Just had these guys out for a minor toilet repair. Work was fine, and the fellow who came out was competent and courteous. But OMG, the price: $368 for 20-30 min of work to replace $45 worth of parts (that's if I buy them retail). So, $320 for 20-30 min of labor. It's America, I don't mind paying people well. But this is just offensive. And they charge you $99 just for showing up, so you're caught in the trap that if you don't hire them, you lose $99. Frame of reference: $368 is roughly equal to what the average American household earns in a WHOLE DAY. (Note: I'm in Des Moines, although my Yelp location shows me in San Francisco).

Lynn S.

We have a regularly scheduled service for our newer Holt HVAC system, which was installed in 2021. Each time the servicemen come out, they are polite, courteous, knowledgeable and go above and beyond what I otherwise expect from any service company. Rob was the most recent person to pay us a visit, he was extremely thorough, preformed a number of tests on the system, replaced the humidifier and furnace filters. The diagnostics indicated that there was a minor adjustment which would slightly improve the combustion efficiency and he thoroughly explained the processes.
Great job once again, I trust Holt Plumbing and Heating for our needs! Thank you! Lynn Schultz

Ric P.

Great experience with my Holt Plumbing and Heating Maintenance service call. Technician was extremely professional. Called ahead of time and communication was strong.
When he got to our house, he was very friendly and did an outstanding job with our service call.
Experience could not have went any better

jet h.

Wanted over $500 for less than an hour of labor to reinstall garbage disposal, ended up paying over $300 which is still too high.

Cheryl M.

This review is for work Holt did for me on August 17, 18, and 19, 2023. My complaint is not with the Holt employees whom I dealt with, all seemed personable, but with their excessively high charges. They charged $1,088.11 for installation of a basic bathroom faucet and the two shut-off valves below the sink, no unexpected problems.

I know hiring a plumber is not cheap, but I later found Holt's prices much higher compared to other reputable licensed Metro plumbers.

Cost breakdown: $119 Minimum Charge, $594.03 for cheapest faucet ($84 and some change at Home Depot), $296.90 for two shut-off valves, $7 misc. supplies, $71.18 tax, Total $1,088.11. This is for a regular appointment, not emergency service.

The same day after the plumber left, it started leaking under the sink (it was not leaking there originally). A plumber came out the following morning to tighten the P-trap nuts. It was fine for a while, but started leaking again under the sink.

Two plumbers returned the following day and installed a new P-trap (in case it was cracked during the original work); there was no charge for the P-trap or the two return calls.

Afterwards, I called some other reputable licensed Metro plumbers to get a ballpark cost for the same type of job. Their price for installation was in the $500 to $600 range (if no problems were encountered), and that included the parts (faucet and two shut-off valves).

I then called Holt to ask why they were so much higher and was told their prices are on the high side because they guarantee their work, but so do other reputable licensed plumbers.

I went with Holt because the general contractor whom I usually use for plumbing was not available until the following week, they came out the same afternoon that I called, and their reviews were good. I learned the price late afternoon and didn't want the leak to continue over night. If you read their reviews on a variety of sites, there are other complaints about their excessively high pricing, so take the time to read reviews on more than one site.

I hope my bad experience will be a lesson to others. There are reputable licensed plumbers in the Metro who do guarantee their work and for a fraction of the price that Holt charges. Even if I were a member of the Holt program, I would have only saved $154.26 on this job, still higher than other reputable licensed plumbers. If it is not an emergency, call around so you don't get stung.