Holt Plumbing

Jacobia D.

I utilized the after hours services for a plumbing issue. I had attempted to make a repair myself that obviously went wrong and left water going everywhere. I called and with an hour Donovan showed. The customer service was excellent. He explained my issue, why it happens and repaired it. As an added bonus, he took the time to educate me about what he was doing and how to repair it myself for the next time. (I obviously will call Holt again). I have used other plumbing services and was disappointed at the pressure to sell you additional services. I will use Holt again.

Jason J.

Wow, what a horrible experience with a plumbing company. I was contacted directly by them to rebuild my backflow unit. The technician, Michael, comes in with an attitude and a medium size pair of channellock pliers . He let me know that he could not remove the cap and that my initial estimate of $245 was no longer good and that the new price would be $795. That if I did not agree he would shut my water off and that I will have to pay $85 just for his time. I asked if I could get him a pipe wrench so that he could thoroughly try to remove the cap and that if I can help him break it free to which I was told he knows what he is doing. The cap can easily be removed with a small amount of effort. Price gauging and threatening of clients is not acceptable. I did call company and give them the opportunity to make it right before posting the review. I will now have to pay Metro water for a reschedule. If I can rate this experience a 0, I most definitely would!

James P.

Poor workmanship for a svc company. What really gets me about this is that my wife tried 2 time to tell the guy ""plumber"" where the line was and she was blown off like What's this lady trying to tell me about how to do my job. Finally listened a BAM there was the line

Frank Z.

I've used Holt on a few occasions and they never fail to disappoint. Either they send inexperienced plumbers that require multiple trips for OBVIOUS simple problems or they can't find your appointment despite multiple confirmations throughout the day. They're incompetent and lack the skills. Go elsewhere

David T.

I recently used Holt Plumbing's services to unclog my kitchen sink after several failed attempts to do the work myself. Shawn, the technician, was punctual, courteous, and professional. He diagnosed and fixed the problem quickly, and even told me some tips about things I could do to prevent further issues in the future. Charges were transparent and reasonable... will certainly use them in the future and would highly recommend!!!!

H Z.

Here is the update to the review I made on 9/1/2017:
Email from David, Holt Manager, after I sent him pictures of the damage
Thanks for sending the pictures. I talked to Chris again and I had misunderstood what he said. The water that ran into your cabinet was coming from a connection in the cabinet. It is connected to the drain under your neighbors sink.
Chris did try to cable the drain from your neighbors side but could not do it. That is why he came over to your side. He found the water in your apartment when he got there.

Text from my neighbour:
I beg to differ...he did not try to snake my drain. He did all the work from your side ....

My questoins: Chris's story/David's misunderstanding, are different from my neighbours. And more importantly, if he did snaking from my neighbour's house, what makes it ok to break my piping and flood my underlayment, and not pay for the damage?

Gina S.

Chris was our tech, personable and explained the work to be done and why in a way I understood. He installed a new 50 gal water heater that we purchased at Home Depot. 4 hour job since he did have to go get supplies to ensure proper drainage. Professional installation, clearly labeled and kept our garage area clean while working. Thumbs up!

Jessica E.

My apartment complex contracted out work to unclog my drain with Holt Plumbing. I came home yesterday to find a cooking pot filled with dirty hand towels and pipe crap inside. Apparently they found it appropriate to dig through my cabinets and find a pot to catch the crap coming out of the pipes. And when that overflowed all over my carpet, they thought hm, might as well use her white dish towels to clean it up. So angry. I'm not sure what professional company in their right mind would think this is okay?!?! Ridiculous.

LaShun C.

I called Holt to have them install a new drain plug in my jacuzzi tub and a service agent was sent out to provide a free estimate for work needed to sale the home. Low and behold, the technician showed up to my address and assessed the issue. The technician stated that this was a two man job that would require cutting a hole through my garage ceiling in order to replace the drain plug. Additionally, he did not arrive to my home with the equipment needed to properly fix the issue. Then he went on to say that he would have to reschedule the appointment when another technician was available to assist with fixing the issue. I expressed to the agent again that I needed this work done quickly. An appointment was set and the agent did not show up on time and I called Holt to cancel the appointment. Then, I called another company who came out and fixed the issue in 30 minutes on one visit. A few weeks later, I received a bill from Holt for services not performed as they have ill trained staff not well versed in customer service. I called their office and asked to speak to the owner and a lady by the name of Lisa hung up in my face when asked for clarification of the bill. I immediately called back and she put me through to the owners voicemail requesting a call back. To this date, I have not received a call back: but follow up letters requesting payment for services not performed on a call for a free estimate i never received.

Mike L.

Hello my name is Michael Larson with Metro General Hospital. We had a big issue that has been a problem for a while. our drain out in the compactor room has not been in use in years. you sent out two very respectful employees that went above and beyond of their duties. James Cline and Michael Durham came in saw cut the concrete dug down to the problem. installed everything that was on the quote when the pipe got cut it was compacted with dry grease James helped out in a great deal because we had to have the compactor set back in place that night. He reassured myself that he would get the line clear and draining good. James came back with the Jeter and cleared the line of the debris that was in there then here is where in my years of being out in the field or having someone come in to my facility and clean the entire floor that was very grose earned my respect of this company. I will call you on all of my problems. I just want you to know I am very thankful for you as a company.