Holloway Plumbing

M. B.

Had occasion to use Holloway Plumbing twice in the last few months. The first time was to replace our kitchen faucet. The second time they installed single handle bathroom faucets in 2 bathrooms plus I had them replace 3 shut off valves in one of the bathrooms. They were in and out in less than an hour and the job they did was excellent. The price was quoted prior to the work starting so there would be no surprises. Very well run professional plumbing company. Would use again and no problem recommending them to others.

Debbie E.

We had a leak on a Sunday. Within a few hours the plumber was there and was able to cap the leak. (Parts were not available on the truck due to it being a REALLY old tub). The plumber was helpful and very polite. Prices were reasonable, considering the emergency fee and trip fee to the country

William C.

Hot water heater leaking/failing. My call to Holloway got rapid and courteous response. Crew came prepared with all necessary parts and equipment. While here, they checked second old water heater in attic, which was same age, size and brand. I have nothing but good to say about the whole process.

Karen D.

I really appreciate Holloway Plumbing for their prompt, professional service. They freed a live bird from the exhaust vent of my water heater, replaced the flush valves so I could resume annual maintenance and they put screen on the exhaust flue and intake pipe coming out of the roof so no more birds would get trapped. They are good at what they do and they are fairly priced in their services. I highly recommend them for any of your plumbing needs.

Graham K.

These guys give world class customer service. We had no hot water and they were out here
in a jiffy, and fixed the problem quickly. At the same time, they noted that we had not had service on our Takagi tankless water heaters since they were installed, and they came out in two days to do the necessary maintenance required. We now have hot water and slightly higher pressure in the house.

I will recommend this company to anyone and everyone.

Jen H.

Great crew, great work and reasonably priced. I had a pretty bad water main leak. I got scheduled right away and the guys spend the whole day working until it was completely redone. Took a lot, but they did great.

Debra R.

I highly recommend to anyone in and around the Kerrville area who needs plumbing work done.... don't hesitate to call Holloway Plumbing!
The company really cares about it's customers and it shows from the first contact on the phone when you call for service.
We've had many repairs done since we moved into our place in 2013, buying an older home can mean repairs when you don't expect them.
James and Fernando were here today - replaced the garbage disposal (which somehow had a nail piercing out of from the inside (can't wait to have my hubby explain this one) and all the old drainage pipes under the sink.
As always, they were kind and courteous and took care of the installation promptly. We will continue to use their services for any future needs without hesitation.

Dave F.

I was first on the list for a site visit on a Saturday. Requested the service 5 days in advance and verified the date/time 24 hours in advance. When Saturday came, no one. Waited 1-1/2 hrs and no plumber, no call. Will use a San Antonio vendor instead. I'm speculating, but the majority of all "service providers" in Kerrville area are either "in recovery" or should be. Don't waste your time & $ on the trash in this area.

Michael M.

Water heater started leaking but was still under factory warranty. All I needed to do was to return it to Lowe's, give them the return authorization number I received from Whirlpool, and they would replace it for free. Called and got several quotes from plumbers. After asking me a bunch of questions, Holloway gave me a quote over the phone of approximately $300 to drain and remove the water heater, return it to Lowe's for an exchange, and reinstall it. Their quote was a lot lower than anyone else, so I decided to use them. The first available date they could do it was 5 days out on a Monday afternoon. Holloway called about an hour before our appointment and said they could not make it because another job was giving them problems and was going to take them another 6 hours. They rescheduled us for first thing on Friday (9:00 am). At 10:00 on Friday I called Holloway to see where they were. They said they removed us from the schedule because they thought we were going to have a different plumber do the job. I don't know where they got that idea. They said they would see what they could do. After about an hour they called back and said they could come out between 2:00 and 4:00 pm. The technician showed up around 4:30 pm. He looked at the water heater and worked up another quote. He said it would cost us $785.00 to drain and remove the water heater, return it to Lowe's for an exchange, and reinstall it. He also said we needed some mandatory code upgrades for an additional $719.00, for a grand total of $1,504.00. However, the technician said he could not do the repair that day because he did not have a helper and he couldn't do it himself. He said he would have to reschedule us for another day. We told him to forget it. He said he was going to have to charge us $39.00 for the service call, but when we complained about it he waived the fee. I will never call Holloway Plumbing again.

Laly S.

Please read my other reviews to understand this one. Do not let Justin do any work on your property. He will price gauge you. I called to speak with a supervisor regarding the job Justin did and I was told I would have to speak with Justin since he wrote up the bill. After a few hours some guy Damon calls and tell me that Justin was tired since it was late when it did the job and he "he mixed up numbers on the lines".. Not sure what that meant. They were just trying to cover up the crazy bill they wanted me to pay. When Justin came out to fix the problem again he did apologize for the crazy, crazy bill he had given to me. He thought he was going to make a killing of me. PLEASE PLEASE get everything in writing before they do any work!!!!!