Holloway Plumbing

Christa L.

Very efficient but super expensive. He did save us money by giving us a one minute review on how to put filters in.

Ray P.

Requested service around 10:00 pm last night. Tech called at 7:30 am today, arrived at 8:30. By 8:45 had diagnosed bad upper element. Said price was ~$380 to replace element - although element was under warranty (around 12 months old) and was being provided at no charge by Ferguson supply. When I questioned the price they then explained that they are a flat-rate repair service only, although they couldn't explain the method they used to calculate the price - perhaps it was to pay the labor of the 2nd tech who was apparently training. I called American Plumbing in Fredericksburg which quoted me $85/hour, so I paid Holloway $39 for the visit and let them leave without repairing. Perhaps there are enough customers who don't question their flat-charge pricing and who keep Holloway in business, but when it's so obviously a ripoff (a new water heater would be cheaper) it's amazing they continue to do business this way - which leads me to question their reviews on Google! So, I called American Plumbing Service and Jesse responded at my house in 1 hour, with the no-charge element from Ferguson, drained Heater (with a pump to speed draining) replaced element and charged me 1 hour labor or $85.00. Thanks Jesse!! It was a pleasure and you saved me ~$300!

Cari W.

So grateful I called them. I had a laundry list of work to be done and they were able to come out and fix it all in the same day of the call and quote. The guys were friendly and professional as well.

L G.

Holloway replumbed our whole house, and did a GREAT job, for a reasonable price. Justin and Walker kept us informed the whole time, on what was accomplished that day, and what was planned for the next. They kept the house clean throughout the job, and never complained about the cramped spaces or our frequent questions. They always made sure we had access to water every evening after they finished the day. Excellent work. Excellent employees.

Claire M.

Our water heater pilot kept going out and my first mistake was calling the gas company. Their test showed that we had a gas leak and so they turned off the gas to our home. Next step: call a plumber! Unfortunately I called the most expensive plumber in the Hill Country.
I was charged $909 to tell me I didn't have a gas leak and install 2 drip legs that the state inspector said I didn't need as the water heater and furnace were both pre 2005. The cost for these 2 tiny pipes?? $481!! It literally took him 15 mins and no more than $20 in materials.
The problem turned out to be a simple $11 thermacoupling that I bought at Home Depot and installed myself. The plumber didn't even suggest what the problem could be to me. I guess $909 doesn't cover problem solving.
I'm 8 months pregnant and don't really appreciate being taken advantage of so grossly. I just wanted hot water. I feel like if my husband had been home we would have had a different outcome. Since having Holloway out, I've spoken to multiple plumbers that said the bill would typically average $300 for services rendered. Typically two drip legs can be installed for $100 and the gas leak test and service call all included for under $300. Again, cost me $909 and still no hot water. Very disappointed that a small town company has outgrown their integrity.
I trusted that they operated at fair market value and I made the mistake of not getting a second opinion.

Clay D.

Poor quality of service, moral standards, more interested in looking for higher profit by overcharging than actual physical hands on solutions. Will never use again, and do not recommend.

M. B.

Had occasion to use Holloway Plumbing twice in the last few months. The first time was to replace our kitchen faucet. The second time they installed single handle bathroom faucets in 2 bathrooms plus I had them replace 3 shut off valves in one of the bathrooms. They were in and out in less than an hour and the job they did was excellent. The price was quoted prior to the work starting so there would be no surprises. Very well run professional plumbing company. Would use again and no problem recommending them to others.

Debbie E.

We had a leak on a Sunday. Within a few hours the plumber was there and was able to cap the leak. (Parts were not available on the truck due to it being a REALLY old tub). The plumber was helpful and very polite. Prices were reasonable, considering the emergency fee and trip fee to the country

William C.

Hot water heater leaking/failing. My call to Holloway got rapid and courteous response. Crew came prepared with all necessary parts and equipment. While here, they checked second old water heater in attic, which was same age, size and brand. I have nothing but good to say about the whole process.

Karen D.

I really appreciate Holloway Plumbing for their prompt, professional service. They freed a live bird from the exhaust vent of my water heater, replaced the flush valves so I could resume annual maintenance and they put screen on the exhaust flue and intake pipe coming out of the roof so no more birds would get trapped. They are good at what they do and they are fairly priced in their services. I highly recommend them for any of your plumbing needs.