Hoffmann Brothers

Peg O.

Hoffman Bros worked in our furnace in a 6 family building. We had terrible problems with uneven / no heat in several units over an extended period of time. They tried many things and after spending many thousands of dollars with recommendations to spend over $10,000. 00 more. They were here many times and had serviced the boiler for a couple of years.
We called another company for another opinion who said these would not fix it but they did not help either.
The bottom line, we did find a company who fixed the problem for $50 by resetting a set screw and adjusting a dial.
Amazing!
Our serviceperson, Mike, from Hoffman was a very nice, polite and was great at responding. He was very nice to work with the problem just did not get solved and apparently it was an easy fix.

Jim R.

Hoffman Brothers replaced my furnace / air conditioning over the summer right after I got out of the hospital following a heart attack. It was during the hottest part of the summer and they were professionally friendly and had everything installed in less than a day. I ran into an issue during the coldest part of the winter this year and they were out checking it out and had the issue fixed in record time before the next record breaking cold spell hit. Hoffman Brothers do quality work and customer service is their priority.

A G.

Hoffmann Brothers came out to service my HVAC system. It's only a few years old but it had been having issues (furnace not kicking on reliably) for a couple of seasons. Another company (Welsch) had sent someone out a few times to fix it previously, but they really didn't seem to try that hard and ultimately they did nothing to improve it. So I tried Hoffmann Brothers and on the first trip out the technician they sent took his time, went to get extra parts, and spent 2-3 hours working on it. And it's working quite well since then. They weren't cheap, but they got the job done right the first time.

Nat Z.

I had Hoffman out to bid installation of an HVAC system on my building, nothing terribly complex but certainly not the cheapest possible option, and they basically told me that I wouldn't be able to afford the system they'd be putting together. I had laid out a pretty straightforward boiler system with DHW/hydronic heat exchange and a few loops and pumps and what not, and they basically told me the system I had designed was going to cost upwards of $45,000. We figured all of the material costs at less than $12,000 and probably 7-10 days of work for two guys. I'm not a professional engineer, but I'm also not an idiot. :)

Ironic when one of the best-known HVAC contractors in the city takes an attitude like that, and even more so when a $200/hr. charge goes to a business located in one of the poorest neighborhoods in the city. Way to be champs.

Lisa M.

The repairman just left. I wanted to be sure to sit down and write this as soon as possible. I am in awe of their service today. It is 32 degrees out and my furnace gave out today. I called and spoke with Diane. She informed me that most likely we were looking at tomorrow afternoon. i explained to her that I had a very sad circumstance going on in my home concerning my dog. I am not exaggerating, the repair man was there within the hour! I am truly amazed at this response. I am sure being the first real cold day of the season was overloading their service men and yet they managed to come over. I highly recommend them and thank you Diane!

Jeff K.

Great customer service! Just had Hoffman Bros. replace our 19 year old furnace and ac systems. They were neither the most expensive nor the least expensive. However, you most definitely get what you pay for!

Their service was top notch. Robert listen to our concerns and wrote up a quote - quick & efficient.

Todd & Luke were efficient and friendly. They treated our home like there. I even think they cleaned more dust from our basement floor than they caused from the install.

Most defiantly, a recommend!

Brad P.

My A/C went out last summer. It was a Thursday, and Hoffmann was only able to come out the following Tuesday. In fairness, it was over a hot weekend.

It is a simple fix (under an hour visit), the guy was nice enough, and the bill for the $30 part and labor was $340 for the standard service call; I did not pay the extra $100 for faster 'emergency' service.

A little steep, but that's pretty much the going rate for HVAC.

This summer, just over a year later, the exact part they installed shot craps. It's just over a year since the repair, so no warranty of any kind, not even pro-rated. That is the letter of their warranty contract, but it leaves a bad impression when, of all the parts in the A/C, the one they install breaks just over a year later.

No more Hoffmann Bros. for me.

Alan M.

Hoffmann Bros. have been servicing and maintaining the HVAC of my office building since 1999. Service, personal and work had always been excellent! The service techs and office people are first class. Hoffmann Bros. had earned my repeat business, confidence and respect. I will continue to use them and only them.

Anne J.

Wow! So, I'm selling my home in St. Louis and currently am living in Columbia. When Laclede gas was inspecting, they found out that I needed a new heater. While it is NEVER a good experience shelling out thousands of dollars, Hoffman made this painless. They were so nice to me, got a repairman out to my house the same day (and had no problem using the lock box) assessed the situation and found the same result as Laclede. They called me back and were willing to work with me and get out there the next day (today) to install my furnace. Not only did they upgrade my thermostat for free, they put plastic over all the floors and their shoes so as not to get anything dirty. They called me right after and even sent me a picture of their work. I was seriously impressed from start to finish. Would recommend to anyone.

Michael W.

I'm a landlord living out of state. Got a call this afternoon (HOT Saturday afternoon) from my tenants saying the AC wasn't working. Called around and Hoffmann Brothers were the only company able to make it on short notice. They made the process very easy over the phone. When they checked on the AC, they found that the circuit breaker was in the off position (looks like the breaker probably got flipped and the tenant tried to fix it but switched it the wrong way). The repairman was even nice enough to reduce the service call fee to a non-weekend rate since it was such an easy job.

Being an out of state landlord, you have the fear of potentially being overcharged for something that might not even be broken. Hoffmann Brothers did the EXACT OPPOSITE and charged me LESS. For that, they will always have my trust and business in the future.