Hoffmann Brothers

Lauren G.

Terrible. They gouge you for money and rarely actually fix anything. I've given them
Tens of thousands of dollars in installation and work and have been a protection plan member, and finally I've had enough. Just one week after having to pay for a service call during which nothing was fixed, they have the audacity to tell me they won't service one of the furnaces unless I pay more than I already do every month for their protection plan. This is after about a month ago someone came out to ""fix"" the heat, charged a service fee, diagnosed the problem, and then said they wouldn't fix it because they no longer work in attics. What? You installed the device six months ago and now won't service it because suddenly you don't do attics? Aren't you an hvac company? Biggest waste of money. Company should be ashamed of itself. Never again.

Stephanie D.

We used Hoffmann Brothers for several projects. A few years ago, they replaced our furnace upstairs, adjacent to our children's rooms. I had them come back out multiple times (which they charged me to do) because the brand new furnace was making very loud and weird clicking noises. I was told (again, after being charged) several times that there was nothing wrong. We lived with the awful sound for several years until I finally had someone else come out (Rothe - AMAZING) and he fixed it in 10 minutes with a part he found was under warranty. Will never use Hoffmann again.

Chris K.

I asked Hoffman Brothers to come repair my new Lennox system. The young man that showed up was as condesending and rude as he could be. Telling me the system was improperly installed and they wouldn't touch it or put there name on it. I asked him if they repaired HVAC systems and he responded yes. I asked then if he would repair what ever was wrong. Again very condsending he said they wont touch it or put there name on it. Well isn't that what you do is repair systems. Mine was new and needed some fine tuning as far as the install. well they refused. Im using Sam Lee so far they have been amazing. And they hd the nerve to share me for a call.

Cecilia N.

Steve was very professional and pleasant. The problem was diagnosed immediately and resolved with new casket replacement for the kitchen sink. He obviously took a lot of pride in his work. He took the time to clean all old PVCs before the re-assembly the different components. We are very happy with his workmanship, hence have additional plumbing tasks performed.
We suspected a backup in the kitchen drain, I requested that Steve snaked the drainage pipe. I was told that he does not perform that task, I need to contact the office to schedule another visit!! I was a little surprised since I have never heard of plumber who does not conduct ""snaking"" task. Now I need to spend another $75 to request that task to be conducted. What a bummer!

Jeff S.

We had major work done on a 100+ year-old house, and Hoffmann Brothers did a fantastic job, from bid to finish.

I sent a request for proposal to three companies after checking online and having observed which companies seemed to serve this area regularly (so they would likely know the houses and what they'd encounter in the work). All three replied through a receptionist-type person, quick and friendly. However, only Hoffmann Brothers replied with a prompt and detailed reply to my request for proposal.

My RFP was detailed, and included that we wanted everything done, and that we wanted everything done right - quality was more important than speed. I specifically said that if they couldn't do everything listed, they should not reply. All the companies made appointments to visit, of course, and the other two came first.

The first guy seemed uncomfortable talking to a prospective customer, avoided eye contact, and only offered 'band-aid' solutions. He said that his plumbing company could not replace waste stacks. I find that absurd, but also annoying since I'd specifically said that if they couldn't do everything, they should not offer a proposal, much less waste time with a visit.

The second guy kept his appointment of 'before 5:00 o'clock' by, literally, one minute. He was a smart-ass, rude, and called my RFP a 'love letter', which says a lot about his lack of professionalism. He, too, failed to offer solutions for everything, and, same as the first guy, seemed to assume that my main concern was paying for the work. This, despite what I'd specifically said in my RFP, that we wanted everything done and that quality was the main concern.

This was a major project, and for some reason, only Hoffmann Brothers seemed to get that. The Hoffmann lead plumber for the project, Mick, emailed shortly after I'd spoken with their coordinator, and he had clearly read my RFP in detail. His comments included that we would NOT have to remove my front porch, as everyone else from the city to other plumbing companies said we would.

We met a couple days later for his on-site visit, and he was a complete professional while also being friendly and genuinely appreciative of the impact on us of the scale of this project - the inconvenience and disruption that the near-catastrophic failures of the plumbing had caused us and our worries about whether it was all fixable.

He assured us that Hoffmann Brothers could fix it all, and get it done as one project, as requested, and get it done in a timely manner.

He worked up his bid and invited us to the offices for the review. He took his time, answered our questions, never made us feel rushed. We got to know the company better, and even got to know each other as people, which makes a difference when trust is so important in a project like this.

We got our questions answered, agreed to the project, and Hoffmann Brothers got underway quickly. ALL of the people with Hoffmann Brothers were/are professional. Everyone was courteous and respectful of the fact that we were living in the house throughout the project. Everything was cleaned up everyday. They welcomed interest in their work and questions, and were helpful in explaining and showing us whenever we asked about the work.

The people at Hoffmann Brothers are very smart professionals and very good and nice people.

As I said, this was a major project that took several weeks, and replaced everything from the connection at the main sewer line under the street to two waste stacks in the basement (so everything under the concrete basement floor), a complete remodel - electrical, plumbing and finish out - of a bathroom and a laundry area, and rough in of a second bathroom in the basement.

Mick served as 'general contractor' for getting the carpentry and finish work done.

Everything was done in top-quality manner, with great efficiency and without delays throughout the project. Inspections passed the first time every time. The project accommodated a few changes and additions, as well, including work in the kitchen.

Pricing was fair and competitive, and the payment schedule was attached to work completion thresholds, not a calendar. Everything we wanted was done, and it was done to the highest quality.

We decided which company to go with based on quality, and the difference in quality was plainly apparent from the first interaction with the plumbers. Trust is SO important in these decisions, and when the other two companies were so clueless or careless about that, and so careless in not addressing my initial outreach, they quickly removed themselves from consideration.

Only Hoffmann Brothers provided a quality experience from the first contact through to completion of the project. The other companies lost out on an opportunity for a major job and any other work that we might want in the future.

And, of course, Hoffmann Brothers offers electrical and HVAC work, in addition to plumbing, so it's an easy decision for us to call them.

Nupur T.

Work seems of average or higher quality and they came the next day (which we didn't need). Price was a full 33% ($200) higher than a quote I got from another highly-reviewed plumbing company recently....we went with Rivers because my husband bought a Groupon and we assumed it'd end up being cheaper (and much quicker - a bonus, not a need.) It's our fault we didn't look into the price closely enough/explicitly ask for an estimate first prior to service; we got excited about getting it done tomorrow and took the bait, as they say.
If you need someone ASAP, they seem to be a good bet, but you're gonna pay for it.

Rachel K.

Great service and nice people. We've used Rivers for major sewer repairs and for minor clogs and couldn't be happier.

Gualtiero P.

i called them today because my water heater was leaking and asked them to install a new one, which they just did. (previously they had replaced a toilet and i was very satisfied.) they were very competent, punctual, efficient, helpful. i just wish they had asked me whether i wanted a high efficiency water heater, which is what i would have liked, instead of just showing up with a regular water heater and installing it. i wrongly expected they would install a high efficiency one by default, and they never raised the issue. i asked after they did the work and realized they installed a regular heater rather than a high efficiency one. i should have asked beforehand, so it's partially my fault. but i'm not an expert and i'm jet lagged so i didn't think about it. they are the professionals so they should have brought this up with me ahead of time.

Jerry P.

Checked out the BBB first and called a couple of companies. Rivers was the one that could come out ""today"" but in a couple of hours. If they were able to rescue me earlier than that, I'd give them a 5-Star rating.

The ""technician"" was very polite, explained things clearly, even gave me advice for fixing simple things myself. He ended up installing a new water shutoff valve in the front yard and did such a great job, you'd have to look for the new valve. I expected mud everywhere, the grass to be missing and what I actually found was a cover plate looking like it had been there for years.

Thanks Jeremy.. Definitely a referral from me!

Keith G.

The plumber was very nice and did a great job, but the company policy of charging $75 in ADDITION to the service call fee if they have to use any of their tools is deceiving at best. He used a wrench to take the 1/2 inch cap off my faucet to clear an obstruction, and that was enough to warrant the $75 fee. They tell you about the extra fee at the end. After he left I was able to remove it with just my fingers, it screws on and off. What a joke.