Hobson AC

Scott W.

Watch out for shady billing practices... If they can't get in touch with you, they will KEEP BILLING YOU even with no payment method on file. Also be prepared for never dealing with the same rep twice, and extended sales pitches when you just need a service. Also, good luck finding a business phone number that actually goes somewhere.

Randall B.

Thank you , Tyler L. He came through for us in record time. I told him the job wasn't a rush, but I felt he made us a priority and came out on a weekend. Thank you and I know who to call next time I need some electrical work completed.

Larry M.

Yesterday a Hobson Air Conditioning technician arrived to repair my Central AC System.
He said that I need a whole new system because my compressor is drawing to many amps and because I'm low on refrigerant meaning I have a leak.
I asked him how much to recharge my AC and he quoted $3000 for 7 pounds of refrigerant.
Online I can buy 25 pounds of refrigerant delivered for under $300.

The next day a salesperson showed up.
He liked to talk a lot but wasn't good at listening.
He refused to talk about the price gouging or technicians findings.
He wouldn't let me talk and was frustrated when I brought BBB reviews to my wife's attention.
He stormed out of the house rather than defend Hobson Air Conditioning BBB complaints.

Dan R.

Hobson may have been good in the past, but now getting even a response is near imposible. After a simple tune up call, your typical upsale activity took over. Two additional Hopson employees said the parts and labor charge was not needed because of an existing warranty. Both said the Company owed a $1044 refund for unnecessary 'repair'. After many calls and unfullfilled promises we were offered a $200 settlement. Be Warned! Protect yourself. I'm going to the State Liscensing Board.

Tim C.

Mark arrived a few minutes early and after a quick chat got right to work. He kept us apprised of his findings as he ruled out possible problems. The problem was with a duel capacitor located in the outside unit. He demonstrated with an electrical device that our part was not working and promptly replaced the capacitor with one from his van. Service and parts were within range according to on-line sources; although the charge was closer to the high end. We now have cold air that was made possible by a prompt professional.

Darin A.

Easy to deal, on time, with good pricing would easily use them again on a future job!

Diane V.

We have been trying to reach Mr. Hobson for several months and Jennifer in his office has conveniently iindicated he was not available and would call back. A family member had their air conditioner go out in the heat of the summer (which was only 6 years old and still under warranty by Hobson) and they came out and put in a new compressor in the amount of over $8,000. It absolutely should have been covered and the customer should be reimbursed. I was very surprised that with this being a family owned business they would allow this to happen to another family and not even have the common courtesy to return a call. I'm sure they wouldn't appreciate it happening to one of their family members. There have been no less than 8 calls make to his office as well as a RRR letter sent to his office - so we know he is aware of the situation. They need to make this right. Unfortunately, I think that because it was a woman the technician was speaking with - that technician took total advantage of her lack of knowledge regarding an air conditioner, which how many people are well versed on air conditioners. That money was put aside for her daughter who was starting college and they stole that from her in my opinion. I truly hope someone in their company is monitoring these comments and asks for Mr. Hobson to return the call.

Alex K.

DO NOT USE THIS COMPANY!
So I foolishly asked for the $69 Tune Up. I wasn't home but my wife was to be home so they can do said tune up. Well they did the typical salesman tactic and scared my wife to thinking our AC could break any time and we needed to replace the capacitor, for a mere $282! Well the part is approximately $50 and anyone can replace it, but I was not provided that opportunity as they took advantage of my wife. Then want to say I need a safety switch on the condensate lines? Wth? It has its primary and secondary lines which work just fine because I have made sure do to previous experience with clogged lines. Then when I call to talk to a manager/supervisor, the lady who answers the phones just says she'll pass it on, but really won't or at least NO ONE will call back to make it right. Please use the small guys who you can trust and not these big companies that want to steal your money and do dishonest work.

Joann S.

Hobson/Comfort Experts replaced our old AC unit. Couldn't be happier. They were very courteous and respectful. Hauled off the old unit and all the old ducts. The unit is so quiet you can hardly tell it is on but best of all, our entire house is the same temperature. The window unit in the back room is no longer needed! We are very please with the service provided and highly recommend them!

Alan S.

Same company as Comfort Experts. Not the same after their dad gave business to kids. Settled with me out of court after TDLR was about to revoke their licenses -- charged for inferior non-UL parts under manufacture warranty and for parts not installed & for labor not performed. Technicians are not paid for visits and must invent problems to be paid a commission.