Hobson AC

Tim C.

Mark arrived a few minutes early and after a quick chat got right to work. He kept us apprised of his findings as he ruled out possible problems. The problem was with a duel capacitor located in the outside unit. He demonstrated with an electrical device that our part was not working and promptly replaced the capacitor with one from his van. Service and parts were within range according to on-line sources; although the charge was closer to the high end. We now have cold air that was made possible by a prompt professional.

Darin A.

Easy to deal, on time, with good pricing would easily use them again on a future job!

Diane V.

We have been trying to reach Mr. Hobson for several months and Jennifer in his office has conveniently iindicated he was not available and would call back. A family member had their air conditioner go out in the heat of the summer (which was only 6 years old and still under warranty by Hobson) and they came out and put in a new compressor in the amount of over $8,000. It absolutely should have been covered and the customer should be reimbursed. I was very surprised that with this being a family owned business they would allow this to happen to another family and not even have the common courtesy to return a call. I'm sure they wouldn't appreciate it happening to one of their family members. There have been no less than 8 calls make to his office as well as a RRR letter sent to his office - so we know he is aware of the situation. They need to make this right. Unfortunately, I think that because it was a woman the technician was speaking with - that technician took total advantage of her lack of knowledge regarding an air conditioner, which how many people are well versed on air conditioners. That money was put aside for her daughter who was starting college and they stole that from her in my opinion. I truly hope someone in their company is monitoring these comments and asks for Mr. Hobson to return the call.

Alex K.

DO NOT USE THIS COMPANY!
So I foolishly asked for the $69 Tune Up. I wasn't home but my wife was to be home so they can do said tune up. Well they did the typical salesman tactic and scared my wife to thinking our AC could break any time and we needed to replace the capacitor, for a mere $282! Well the part is approximately $50 and anyone can replace it, but I was not provided that opportunity as they took advantage of my wife. Then want to say I need a safety switch on the condensate lines? Wth? It has its primary and secondary lines which work just fine because I have made sure do to previous experience with clogged lines. Then when I call to talk to a manager/supervisor, the lady who answers the phones just says she'll pass it on, but really won't or at least NO ONE will call back to make it right. Please use the small guys who you can trust and not these big companies that want to steal your money and do dishonest work.

Joann S.

Hobson/Comfort Experts replaced our old AC unit. Couldn't be happier. They were very courteous and respectful. Hauled off the old unit and all the old ducts. The unit is so quiet you can hardly tell it is on but best of all, our entire house is the same temperature. The window unit in the back room is no longer needed! We are very please with the service provided and highly recommend them!

Alan S.

Same company as Comfort Experts. Not the same after their dad gave business to kids. Settled with me out of court after TDLR was about to revoke their licenses -- charged for inferior non-UL parts under manufacture warranty and for parts not installed & for labor not performed. Technicians are not paid for visits and must invent problems to be paid a commission.

Gary E.

Don't get caught in the $49 air-conditioning tuneup special, either. It is probable that you'll spend a lot more than $49 for the visit from the technician I had.

Anita T.

We are running away from Hobson Air/Comfort Experts... Called them last week to let them know my unit quit working so they say that'll be $69 when I say doesn't it have a tuneup on it she says yes it does, tech comes out says capacitor is our charges us 300 for $65 part. Tech then says that's not all seems you have other issues an he can fix it for $900 + an no he couldn't guarantee that it wouldn't go out in a couple of months that it would be a bandaid fix an we could look at replacing this unit @ $6000+. Husband said no do not pay them the $900, we will get another opinion . Still don't have ac after one week an we are both seeing red after all the money (29 a month for 2 yrs) we've paid them only to go thru bs when temps are in the 90s. We are done!

Jim E.

Mark was out within two hours of calling Comfort Experts to ask for an appointment. I ran down what items I had already ruled out and he quickly diagnosed my transformer was out and replaced the part he had on hand for the job. Honest price and service and I won't hesitate to call them again.

Brian H.

I paid a monthly service fee to be prioritized for service and for discounted service. When I needed them, they couldn't get to me for days and want to charge me $80 just for coming out. I called Douglass Air and they came out same day, did the repair, and charged me $80. What the hell am I paying a month fee for? Last time their repairman came out, he was rude and didn't really appear like he knew what he was doing. When I tried to cancel my agreement, they came me grief about it. Would NEVER recommend them to anyone!