Hobson AC

Michael L.

My wife called this company out, Knew before ever talking to the guy that a new unit was going to be pushed. Didn't argue because I figured if I buy a new one wouldn't have to worry for a while.
Guy sold me A 13k dollar unit. said it might take a couple days might not. Wife asked if they would give us emergency ac, guy said yes if we cant install tomorrow we will bring you an ac.
We bought the "gold service" package. Get up one morning heat pump is clicking and not working, call them and am told will be the next day. I figure out it is the flood switch, dry it off and get my ac working again, they come out cant find a leak, and leave (The Tech I feel was really trying to find the problem) week later does it again. this time I see water leaking down the pipe, again gonna be another day. I dry out sensor and get ac working again, happens again see water is leaking from seam at coil unit, again another call another day. I get angry because I cant get my unit to start back, explain to the lady on the phone, want to know if she can have a tech call me so we are not sleeping in the heat, She tells me NO we don't do that. Now I am very angry, express that. They do get a tech out that night and he says " we have never seen one do that, coils are probably bad, we are going to order new coils and if that doesn't fix it we will have a supervisor come talk to you" Now my ac is freezing up my wife has to thaw it out every couple hours, she calls back only to be told "You know its summer, it might take a week or so to get parts" I am very aware it is summer because my house is not cool like it should be. Thing that gets me, is on my invoice for my "gold service" it says 24/7 when wife ask about that, she is told that just means we will answer the phone 24/7 and put you in line. These people have no clue what customer service is, when I asked to talk to a supervisor the lady on the phone tried to talk over me, I am your customer paying you a lot of money, and I want you to listen to my complaint. Unreal. I will tell everyone I know to stay away from this place. You know worst part is I knew the guys was BS'ing me about my old unit just didn't feel like messing with it anymore, and I wish I had researched this company better and read the reviews. I will not make that mistake again. I feel like with a brand new unit I should not have to be fighting, and while I know they are not manf of the unit, if they are not going to stand behind what they sell, then why are they selling it. If I could give 0 stars I would.

Steven B.

RUN, RUN away from this company. Hobson Air also doing business as Comfort Experts. They installed a different full heat pump system than what the contact stipulated and refuse to replace or discount the unit they did install! So in place of a name brand good quality unit, we have a builders grade unit that has the worst reviews. Even the installer admitted he knew he was installing the incorrect unit! They come out for a meeting to "make things right" and admited they should have contaced me for approval of the different unit before installing the incorrect unit. Upon demanding they install the correct unit they (Service Mgr, Parts Mgr, and Salesmen) storm out of the house because I won't sign a new contract that night without them agreeing to fix the issue.

Jamie W.

BEWARE! This company came out to repair our AC after it stopped working. Told us the compressor was completely shot, and we needed $7-8k in repairs or a new unit. After the worker left, we noticed that he left our freon caps only halfway screwed back on and they were rapidly dripping freon. This seemed shady, so we called another company for a second opinion. They said the compressor was NOT broken and had the whole unit up and running perfectly within 2 hours for $500. Hobson tried to rip us off for thousands of dollars, lied about the diagnosis and left our freon dripping. Shame on you!

PJ W.

3 year history with this company: 1. Company came by and did diagnostic on very old ac unit. Recommended completely new unit and I agreed bc it was 16 years old. Company sent crew in to do work and though supervisor was very harsh and demanding (I'm military and didn't mind but relevant) did a good job. Within the first year on a NEW unit we needed repairs. They honored the 1 (weak) year warranty and fixed it. This unit still has problems and every time they came out it was 75/200 in parts and labor. ON A NEW UNIT. The last time they came out they tried selling me a capacitor that WASNT BAD bc i got a second opinion. It's worked just fine since (several months now, maybe 3/4).

2. I have a 10 year old unit to which they came out and did repairs but the problems continue to persist. Long story short they recommended a complete removal and change to a new unit for this one as well. I called the people with Company that gave me the second opinion on the new unit and they fixed the 10-year-old unit for $215 and it's worked just fine ever since.

* bottom line...Nice folks that make money on selling parts but I wouldn't recommend to anyone that isn't wealthy. Lastly, I paid for their $15 remote service which is a good deal if they weren't trying to sell you parked every time they came out and I tried to stop the service and they said they have 30 days to stop the service so not only will you get charged but will get charged for the next 30 days as well. That's a rip off and I'm disputing it on my credit card.

Brian G.

Fantastic service with no high-tech confusing lingo, the service tech throughly inspected my heating system and gave me a list of options to extend the life of my system. I trusted his advice and followed through with his recommendations. Much better experience than with those pushy sales-techs.

Joan H.

The office personnel and technician (Trice) are polite, efficient, and--most importantly--competent and responsive. One of our AC units stopped working on Sunday evening, and the folks at Comfort Experts worked us into their busy schedule. Trice got the unit up and running again--thankfully--in record time and explained some options for us to consider for the future.

Jerry E.

We've used Hobson/Comfort Experts for several years too. We had to replace a poorly installed unit that rusted out in 5 years that a competitor installed. The new unit and subsequent service agreement have been wonderful.
We always get quick service and the ladies have always gotten appointments for us when we call. No long waits to date and the technicians are always helpful and polite. They always "suggest" potential issues to address but are not pushy about replacing parts that are not bad.
They have been refreshing to deal with. We hope to use them in our new home. Highly recommend this company for your heating and air conditioning needs.

Robert B.

They are running a special for a tuneup on the air conditioning system. I called Hobson air-conditioning to take advantage of the special.

Their communication was very good. The technician was on time. They are conscious of the carpet to keep it clean. He was informative as to options for my old air conditioning system.

I learned quite a bit about variation in systems and what I might do in the near future.

Informative, punctual, good value. Recommended.

Teresa J.

never do business with hobson ac. they replace my units 3 years ago and every summer i have had to have someone come in and replace something. i have spent 1000's of dollar and it just never
ends. just paid another 263.00 today to get my downstairs units working.. scam !!! stay away from them...

Randy F.

Brian S came to our house to do a general AC inspection and tune up. He did do those things but he also repaired a joint that was leaking by application of a sealant--stating that it would not leak for at least 50 years! Was very pleased with the professionalism and level of service provided.