Hobaica Services Inc

T S.

Ron Johnson, their service tech, is terrific! We had our floral cooler go out this afternoon and we called Hobaica immediately. It only took a couple of hours and Ron came to our shop, and he worked very diligently to fix the ""old lady"". Sure enough after a few hours, she was purring like a kitten. No matter that it was a Friday afternoon/evening. No matter that he had to climb up on top of the cooler and take the compressor apart, in an area that was about 3"" x 3"". Hobaica is definitely the #1 air conditioning company to use in the valley.

Randall K.

So I made a decision to replace my AC/heat pump and phoned Hobaica earlier this week for an appointment to come assess and quote. The individual answering the phone offered an appointment on Friday (today) between 10:00 and 11:00 a.m. I answered all their contact questions. I was told that their rep would be here. Nothing was mentioned about a phone call to confirm.
This morning I waited for the rep. I was busy doing other things away from my phone and didn't notice calls or voice messages that came in. At 11:20 a.m. with no show by Hobaica, I looked at my phone. I picked up a voice mail message (left at 10:52 a.m.) that said if I didn't call back by 11:00 a.m. the appointment was cancelled. Nobody came to our door, nobody rang the doorbell, Hobaica didn't show up. I didn't make an appointment to get a phone call; I made an appointment for someone to show up. They simply didn't. This is absolutely terrible customer service. The essence of this is that it is all about them and nothing about me as a potential customer. Oh and FYI, I'm located 5 minutes from their offices.

Chrystal D.

We have been using Hobaica's services for about a year after our former heating and cooling service company went out of business. Hobaica was recommended to us by the manufacturer of our heat pump for continued service. We got fantastic service a year ago and again recently when our heat pump needed a repair. Our service expert, Chase Cottam, was amazing! He was professional, knowledgeable, articulate and customer service oriented. We are very happy with his work performance and he is deserving of any employee reward or incentive offered by Hobaica. In fact, we have been so pleased with Hobaica and Service Expert Chase that we have decided to enroll in a maintenance plan with Hobaica and we look forward to doing business with them in the future.

Amy R.

We used to be customers at another company, but it was more expensive than Hobaica. After reading the reviews we decided to call Hobaica for an A/C check up when we moved into our new house. We were satisfied with the work, so we decided to call them back for the furnace/heating check up. There was a miscommunication, or I should say ""missing appointment"" when I booked it online. For some reason it didn't show up in their system, but they were able to reschedule an appointment within the same week and the tech came out, was very informative and we did sign up for the Silver Total Care plan. Not much to say about this other than the professionalism of the tech and the work that was performed was satisfactory.

David P.

While performing a major repair the tech missed replacing a major component. Did not include the part or issue in the quote or repair. They then charged $100 service fee to come back out claiming it was not covered under warranty. Their ""customer service"" people ignored all attempts to discuss the issue.

Keep looking; there are MANY HVAC service companies in Phoenix who treat you much better.

Lesley S.

I had a somewhat disappointing experience with the plumbing division and recently mentioned so here. That very afternoon I got a phone call from Hobaica to discuss my experience. They listened, were sympathetic, and offered me a discount off my bill. I was pleasantly surprised not expecting this gesture. It was much appreciated and I wanted to share it here. Thank you, Hobaica!

Rick R.

Have had Hobaica for a number of years and always been thoroughly satisfied. Their personnel are professional, courteous and always take the time to explain what they have done and any issues that may have been found.

Mark M.

Amazing Experience. In the process of selling a home and the warranty company found an issue. I met with Andy and he gave me the options and made suggestions. They are a family business and I felt like they treated me like family. Andy was great to deal with. Next time I have an issue this is the company I will call. Quick response time and affordable for a job very well done!

Joseph C.

We had a very bad experience with these folks a number of years ago. they offered to come to the home and assess the damage, but i do not make it a practice of having potentially untrustworthy people moving about on my property.

i thought we agreed to ""go our separate ways"" [giving up warrantee services on the new unit]. but we are now receiving solicitations to use their services - so i guess they think we have a short memory. as our friends that move to the area and ask about service providers will attest - we don't!

Mike L.

I learned of this company by reading other's suggestions as to what company they use for their AC needs. I made a call and talked to the nicest person that explained that they could send someone out within a day. Quick turnaround was much appreciated with temps over 100. Chase visited and listened to us to figure out what had been going on with the air conditioning. Then, in temps that of course were very high, he went up on the roof and examined our system. We knew it was an old system. We learned it was 20 or more years old. Not surprised. He was thorough with his explanation and then showed us a video he made of our AC roof system. We wanted it replaced and knew we had found just the company to do so. Then later that same day, Andy Hobaica came out. Wow, was he ever fun to deal with. He explained thoroughly what the costs would be and yet gave us the option on the levels they could provide. We thought the prices were very reasonable. My wife and I really enjoyed his visit and not only did we go with a great Lennox product, we also learned from Andy the best restaurants in the area. He is quite knowledgeable about the Phoenix food scene! We had just moved here a few days earlier and he was very helpful. My wife took copious notes, and we plan to visit the best of the best that Andy recommended! What a great guy!! The system was installed two days later by Ethan and Angel. These guys were very professional. Watching the installation with the crane was fun. Everything was explained to us before they left. Again, very impressed with this crew as well. Later that day, the system just didn't seem to be producing the cooling effect we knew it was capable of. We immediately called Hobaica and they sent out Steve within the hour. He was in the attic and on the roof analyzing the problem.He found the problem, which was a small faulty wiring problem that was no fault of Hobaicas. He remedied the situation and assured us that the temps in the house would start to go down within a half hour. He was spot on. We are so pleased with this family company and are sure to recommend them to our friends.