H&M Plumbing

Hesam M.

Hird Mike for sewer line camera inspection,
Very reasonable price and on time.
I recommend him and will use him again.
Thank you

manny r.

John and Mike took care of my clogged drain promptly and professionally. Very friendly, fair pricing, and very efficient. I would recommend them to anyone looking for the best plumbers!

Steve B.

An odd plumbing experience. The knob on our shower broke. I called H&M Plumbing. They sent a plumber out and he spent about 5 minutes checking it. He said he could order knob but it would take a few weeks. On his way out, he said the price would be $375. I figured there would be a lot of work to replace it, cutting pipes, soldering, etc.

A couple of weeks later, the plumber called and said the part was in and he could replace it the next day. He arrived on time and screwed the handle in. Just one screw. The whole process took less than 5 minutes.

I paid him with no problem, since I had agreed to it originally. Hey, my mistake for not asking for details. I did question him about the amount being so high for a few minutes work. He snapped back that I had agreed to it, which I already said when I asked him why it was so high. The knob was $120, which means the visits to my home were about $125 each.

I agreed to the price and I paid it, again since I agreed to it during his first visit. I always keep my word. The knob is fine. But I will not be using this company again. A little pricey for me.

The emailed invoice simply said ""replace knob, $375. They didn't break it down to parts and labor. Never had a tradesman give me an invoice like that.

Dennison R.

Agreeing with Isabel below, I am not exactly sure why this company has a 5-star rating. Please read until the end.

I contacted this contractor in the beginning of January due to an emergency plumbing service that needed to be addressed. Being in desperate need of a plumber to fix one of the leaking valves in the back of my washing machine that was spewing water everywhere, I decided to do a yelp search on ""emergency plumbers"" and lord and behold, this company was the first one to pop up due to its 5-star ratings. Me, being lowkey naive and in a state of panic, decided to give them a call and this guy named Mike answered. At first, he seemed nice and told me that he would arrive at my place in like 30 minutes to do an assessment of the valve and quote me on a price. Ok cool.

On the phone, I told him that if he's doing a GPS search to look up the directions to my address, the directions by default will take him to the back of my house where the garage is. I told him that if he can, please park at the front of my house where there is available street parking. When he pulls up at my house he calls me and tells me that he's out back in front of my garage and that there was no parking out front (total lie btw). Ok whatever, right? So I go ahead and meet him out back and open my garage for him to come into my humble abode. Upon first impression of seeing this man's face, I already had a gut feeling he was not in the mood to be there and felt like I was such a nuisance to him all because he drove 30 minutes just to see this leak (Think: ""I am here to help you so you better be grateful and don't do anything to piss me off"" kind of demeanor). I then take him to the laundry room/powder room where the leak is happening and I tell him that the leak is happening in the back of the washing machine. He then takes a look and without hesitation, he immediately responds ""So this repair is going to cost $365 and both valves need to be replaced"". WOAH SIR HOLD ON, WE ARE TALKING 365 ITEMS FROM THE DOLLAR MENU and 365 ARIZONA ICED TEAS HERE LIKE I AM SHOOKETH.

Ok, so first this guy lies about no parking available out front, comes in with an attitude, and then tries to overcharge me to rip me off?? Ok fine Mike, let's do the repair but i'm only going to repair the leaking valve and leave the other one as it is because you're not about to earn over $700 off of me. You're so lucky this situation is kind of bad and that I just want this fixed ASAP.

So once I agree to get the valve fixed, he leaves for about 20 minutes to get the new valve from somewhere in the area. He comes back and calls and asks again to open the garage. Sir, there are available parking spots out front, I am tired of giving you the VIP treatment of opening my garage for you when you clearly don't deserve it!

He comes back, does his thing and repairs the valve. When he is done, I then check to see if the valve is no longer leaking by turning on the washing machine. But during this time that i'm testing out the washing machine and the valve to make sure everything is going well, he snaps back and constantly asks me ""Are we done, are we done??"" Umm, I need to make sure that everything is working and functioning properly to my heart's desire. It was, so then I proceed to pay him and kiss the $365 goodbye :(

So let's fast forward to later on that night. Look, i'm not sure if the water valve gods were against me that day but take a wild guess of what happened?? The other valve decided to leak but it wasn't as crazy at the one that was fixed (this time, it was the hot water valve). Omg. So I decided to call Mike again and tell him about the other valve that's now leaking. He then responds in a curt tone ""You told me you just needed that one valve fixed. If I come back, it's going to be another $365"". This time, both me and my mom are on the phone and we both tell him that we will think about it since the leak was not that bad this time around and it can wait a few days (or at least when we find a plumber that will do it for way cheap). He then says ""Well hurry up and get back to me because it's getting late"". Umm I don't think 8pm on a Saturday night is considered late, but ok pop off.

My mom and I ended up finding another plumber that would fix the valve for almost half the price we paid for this company, but we had to wait until the following week for them to come in and repair it (which was perfectly fine with us). I texted Mike later to let him know that we will no longer be needing his services and just leaves me on read. No ""ok"", no other acknowledgement, no nothing. Alright then, peace out my dude.

To sum it up:

Quality of work - 4 stars
Customer Service - 1 star (really needs work)
Pricing - 1 star (overpriced, there are definitely plumbers out there that are more affordable)

Isabel R.

I'm not sure why these guys get 5-star ratings. I've used them a few times and found them to be average but lacking in customer service and a thorough knowledge of plumbing. They might be ok (maybe a little pricey) for basic services but I would not use them for more serious issues.

I've had plumbing problems, three backups in four months, since I bought this old house. H&M Plumbing came to seal a leaky toilet (I thought that's what the issue was when I was smelling sewer gasses in the house - what do I know? I'm not a plumber) and only after I suggested he go under the house first to make sure the toilet was really the issue did he find that ""the sewer line had busted."" I put that in quotes because that's what he told me occurred. He turned off the water and left the pipes open (so I couldn't use the bathrooms or faucets) then said the repairs would require digging a trench from my front yard through the house, breaking up my porch, and the cost would be in the ballpark of $15,000. I almost fell over. I know sewer line repairs are pricey but I've been unemployed for four months. Lost my job right after buying this house so am nowhere in a position to pay $15,000.

I had to call a restoration company and pay some $1,000 to clean up the biohazard that had emptied out of the pipes into the crawl space (Bio Safety Clean - they were great) then had H&M come back to inspect the damage. He then said it would cost around $10k and would take two days but that he couldn't do the work until after the weekend. It was Friday afternoon and I'd been staying at a hotel for three nights because I had no working bathroom. AND he charged me $189 just to go into the crawl space and get me an estimate (which I have yet to receive and it's been several days)! I asked if there were any other options we could consider and he said no.

I called a few other plumbers but no one could come out the same day since it was so late. Then I called and talked to Dustin at First Call Plumbing and Sewer Repair. He asked a few questions over the phone (which no one else did) and gave me a few options for what they might be able to do (options running $300 and $500). He said he'd be out the next day at 8:00am (on a Saturday, no less, and they don't work on Saturdays!) and that either way, they'd get my plumbing back up and running so that I could move back to the house until final repairs could be completed. He gave me options that no one else suggested other than digging up my yard and charging me an astronomical amount I can't afford.

After climbing into the crawl space, First Call said my sewer line had NOT broken (a cap had just come off); my sewer line was in good shape and did NOT need replacing; it was a broken toilet cap that had come off and gotten lodged in the sewer line; and they were able to complete the repairs under $1,000. AND they gave me a one-year guarantee that the plumbing would not back up. If it does, they'll come fix it for free. Who does that?

If you get a quote for a major repair, do yourself a favor and call First Call for a second opinion. I won't use anyone else from now on. I saved potentially $14,000 and the cost of repairing my yard and porch. AND their customer service is amazing. It absolutely pays to check around.

Matthew N.

Quick response - we called at around noon on a Saturday and the work was completed by 3:00. It wasn't a complex job, but I was very impressed with Mike's quality of work and his willingness to explain what he was doing and why he was doing it. I would 100% recommend using them.

Sasson F.

Very responsive plumbing service. I called them after hours around 7pm. He asked me to locate the clean-out sewer line, which took me about an hour to locate, as we just purchased the home and weren't disclosed this info. Pro-tip: know where your clean-out line is prior to calling a plumber for any sewer issues. This will save you and them a lot of time.
Anyways, out of the 10 companies I called, they were the only ones to help me. Very professional and customer service oriented. I would highly recommend them and will be using them in the future.

Katherine H.

Guess I should have got a second opinion. $1300.00 later and I don't even have hot water. $550. clear a drain and $750 to cut open my wall repair a broken pipe and then leave the hole and tell me oh we don't do drywall. Still never received receipt or copy of invoice.

Bryan T.

I setup two separate appointments and he was a no show both times. He didn't text, call, or contact me in any way to let me know he couldn't make it.
It's frustrating when you take time off work and arrange child care for someone who isn't professional enough to keep their appointments or even communicate he won't make it.

Patrick W.

Another awesome experience with H&M. Installed two toilets in my home requiring a specific size to fit. I asked for their recommendation and I'm happy with the results and the price paid. I'll be calling H&M again in the future. Thanks !