HJ Pertzborn Plumbing & Fire Protection

Ski B.

You do NOT want to work for this company. You're on call seven days a week/three hundred and sixty five days a week- No wonder they can't keep staff. Horrible services, they can never tell you when they will be there to resolve the issue. The people in the offices keep making MORE money & you get paid less! I would highly recommend ACTION, PLUMBING, HEATING, & ELECTRIC

Glen H.

We asked Pertzborn to check our current water softener and they said we needed a new one. We had them do the new install. After a few days I didn't think the water was soft so I bought a tester and the results were that our water was very hard. I asked them to stop back over and verify that the new softener was working properly and they said there would be a service charge. I was amazed that after just a few days they were unable to stand behind their work and products. I'll never use Pertzborn again!

Steve S.

This is the second time this year I called Pertzborn for a plumbing emergency. Jesus and Toribio arrived when they promised and solved my problem and gave me expert advice. Their service was prompt and professional!

Elizabeth K.

Having used HJ Pertzborn plumbing in the past, I was disappointed that they now refuse to work on my newly plumbed house because they weren't the plumbers who did the work. We fired our previous plumber (that's a different review) and needed help with installing a couple of sinks. I called Pertzborn and they said they would not accept any work at our house ""in case the previous plumber did something wrong."" So, basically, city of Madison inspection means nothing and they don't want to work on your house if they didn't plumb it initially. Good to know. Ironically, HJ Pertzborn himself plumbed our house n the 1930s, they just weren't hired initially for the job by our contractor.

Gail H.

I have worked with Pertzborn Plumbing for at least 5 years and have always been really happy with the work. The biggest things they did for me was replace a significant part of my pipes when they burst after my furnace went out. It was a mess but they did a great job and had referrals for the drywall replacement as well. The last job was replacing my water heater the other day. I split my time between here and Chicago and it's nice to have people I can rely on when there's a problem. They have always been really nice to deal with and I've had no problem with anything they've done.

Steve H.

I called with a basement flooding emergency and was told that Otto would get right back to me. Never heard back - in the meantime I called Mark's Roto Rooter and they were here with two hours.

Bruce K.

Substandard work, endless hassles, some grumpy employees, left a mess that took me the better part of an hour to clean up. Had to have them back twice to even get all the work done. First guy shows up to give me an estimate, and that went ok. Then 2 weeks go by and I don't hear anything. Then I contact them to remind them, and I get an answer the next day. The work is scheduled and 2 guys show up. They reverse the hot and cold on 2 faucets, and when putting in the (tankless) water heater, they put extra holes in and marks on the wall. Then, they leave drywall chunks, drywall dust and sawdust all over the basement. Then, they forget to turn the water back on when they leave, and when I do it, the valve starts leaking. To be fair, it's probably the original valve from 1971, so it probably just broke when they turned it not because they actually damaged it, but why not turn the water back on?! How could they have tested it? I called to complain, and a different guy was sent to fix the reversed hot/cold and replace the broken valve. He fixed the hot/cold, but then he couldn't figure out how to turn off the water to replace the valve!! I guess wells were too much for this guy to understand. I know very little about plumbing, and I figured it out in about 5 minuets after he left. He said ""you won't need that valve much anyway"". He just couldn't be bothered to figure it out. Then a 3rd guy came out the change out the valve. Very nice guy. He did the work right the first time, and had a good attitude about it. However, he left solder splattered all over the floor, some on the pressure tank, and some on the wall. Ok, it's just a utility room in the basement, but that's not the point. All very unbecomming of union tradesmen. Ashely in the office was very polite and really did listen to me, and I did get a discount for the trouble, but I won't hire them again. For the amount of TIME I had to waste dealing with them, they should have paid me project manager wages! I won't hire union for non-union hack work.

Susie K.

I HAVE HAD them install bathroom fixtures and do a whole new bathroom. this entailed breaking up concrete floor and installing new on demand hot water heater, toliet, shower etc. also cleaning floor drain.
they have been awesome to work with.
dont be a jerk to them and they will be nice to you.
i have been using them for 8 years and never a problem.

WoShi Z.

The estimate was quoted for about 24 hours work, finished in less than 18 hours, but still was charged for 24 hours. Out of all the jobs done, the laundry room sink was leaky, my new laundry room under board was all soaked and almost ruined. The new bathroom shower was leaking too. One positive thing was that they did honor their warranty and came fixed them.

Keiz Z.

I called this company for them to check my water heater last year. A representative from the company came to inspect my water heater. He said that it is a FREE inspection and estimate. He came in and inspected my water heater and gave me a quote for a new water heater. A month after, I received an invoice for the inspection which contained incorrect notes of the assessment. I called the company to question about the charge. I spoke to this rude ass woman and said ""Oh..I dont know if my manager is gonna like this"". She put me on hold for a long time. When she came back on phone line, she slipped her tongue and told me something very interesting about the history of my house from reading their past notes. All of a sudden she retracted back her statements and said those were not true. She then said to me rudely ""Well dont call us anymore in the future for you plumbing needs"". She abruptly hang up the phone.

So yes, I will remember that statement and how bad they treated me. Obviously, I still remember it today and took the time to write this rating. I want other people to be aware of my experience.

This is the worst plumbing company that I've ever dealt with. I dont recommend anyone to this company. Obviously, there are tons of choices out there. I got my water heater from someone else that treated me way better than they did. This company doesnt even deserve any stars. They get a lot of big business contracts that's why they think they're the shit!