Hitt Plumbing

H N.

My apartment complex needed to drain their sceptic this morning, unfortunately for me, it happens to be under my bedroom window. Aside from them yelling ""This is disgusting"" loudly and repeatedly outside my window at 9am- The company allowed a MASS spillage of sh!t and toiler paper to create a lovely poop river under my units windows. For 4 hours, I had been breathing in the baking toxic waste fumes in 108° heat. Then, I saw them leaving, so I went outside to ask if they were going to do something about it, you know, pick up the literal crap they left....He replied, ""We don't have anything to do with it."" You bet your butt I called my property management immediately! As someone with cancer/weak immune system, I'm disgusted at the professionalism and lack of care. To allow anyone to breath this in and find it okay? To think you can just leave this? No. ACTUAL CRAP
*Update: They ""cleaned"" it, thanks for hosing it 3 feet away. Still outside my window, so clean up does not count as an actual clean up. Extremely lazy, unprofessional, & utterly disgusting.

Jeff A.

Appointment for today was cancelled after I called to confirm. Not sure what would of happened if I didn't call. I guess I would of waited for nothing all day.

Wendy G.

Honestly would have given a good review. However I believe in good customer service. Tenants came out to fix a leak without prior approval. They fix the leak issue and charged 3 hours + parts. I called tech to find out the high charges only for him to respond so rudely. I could not even finish a sentence. Would not recommend.

Charles P.

I received a verbal and email confirmation from my home owner insurance to use Hitt Plumbing as a dedicated service for my plumbing issues. I then scheduled an appointment to get a plumber to fix my slab leak and I informed the Customer service representative that I am calling from my insurance company ( I also gave him my confirmation code). He said we are all set to go for the appointment.

The plumber did come on time and then informed me after he did the leak detection that he will need to charge me for his services. I contacted Hitt to inform them of the situation and they had to research the issue. They then informed me they no longer work with the home insurance company and will need to charge me full price. The customer service representative was also new to the job so he gave me the wrong information.

I was pretty upset but was forgiving. So I wanted to give them a second chance to continue the job to fix the leak. I called at least 4 times to get qoute and each time they told me that the boss is not available and will call me back. After 2 weeks, there was no response. I guess I am being ignored and just wanted them to tell me they can't do the job. Hope other people get better customer service than I did.

David L.

On November 23, 2021 I noticed my water heater was leaking and it was close to closing time I called them they reassured me that they would have somebody out on the 24th Wednesday the day before Thanksgiving to replace my water heater at 9 AM I got a call saying that they would be there in 30 minutes they were very polite professional and very responsive and they saved our Thanksgiving how do you have Thanksgiving and wash dishes if your water heaters we can you have to shut the water off to the house

Terry C.

I had HITT PLUMBING come out for a problem with my water leaking under my slab ,they had me up and running in no time let me know exactly what they were doing at every step of the job,brad was excellent the price was awsome,i would not hesitate to use them again thank you hitt plumbing you are my go to for all my plumbing needs in the future.i give you five stars but it was more like a 10,i will definitely refer you to others in the future.

Steph F.

Yesterday, we had 2 courteous, professional plumbers come to our home to repair a dripping faucet and a toilet that kept running. They did a fabulous job and explained all options to us. (They even tolerated our cat that wanted to help them do the job.) While they were here, we asked them about replacing an older kitchen faucet someday. They had a replacement faucet in their truck, and took care of the entire matter right then and there! Their total charge was very reasonable, in fact it was much lower than my husband had expected. We plan to continue to use Hitt Plumbing, and have given their business cards to our neighbors.

Evelyn E.

I have used the services of Hitt Plumbing for many years and for the most part been very happy with their work. I recently had an experience with them that caused me to reconsider. I thought I had a leak in my kitchen plumbing and called them to come out. I thought this because the water pressure seemed low. When the person came out he found out that the aerator was clogged. He took the little screen out and replaced the aerator without another screen. When I asked him what the charges were - he said no charge. He was in the house for a couple of minutes. A month later I get a call from Hitt Plumbing saying that I owed for the call - $95.00. I sent them a check. For that amount the screen should have been reinstalled. Not happy.

Bobby R.

Great company to work !! Very knowledgeable and professional work . It is my second time working with Chad and his group. We have never had any issues passing city inspections and they have on multiple occasions value engineered existing plans to correct or provide a more economical way of having it done . Thank you Chad !!

Linda S.

We rarely need to have a plumber but when our water heater started leaking we called Hitt Plumbing. They scheduled us quickly and within a short time Brad showed up, removed the old water heater and installed the new water heater in record time. Not only was the installation fast but it was professionally done!! Brad was a joy to work with. If you need plumbing service's in the Hight Desert call Hitt. A+++