Hiller Plumbing, Heating, Cooling & Electrical

Brett C.

Hiller installed my new AC and did such an incredible job, with knowledgeable, courteous, and helpful staff, I decided then that I would return

Today, Jarrett came out to install a new water outlet to the refrigerator. Not only was Jarrett all of the things I just mentioned, he was incredibly helpful going way above and beyond in helping move and relocate our refrigerators. Jarrett, and all of the people who helped install our AC, are all people of the highest quality, and will be the reason the I keep returning to Hiller, and the same reason you should absolutely consider using them as well.

In this day and age of terrible customer service, enough cannot be said about solid customer service, like the service Hiller provides, and that level of service will keep me coming back.

Thank you all, at Hiller!

Melanie B.

I will never call Hiller Plumbing again. I called to get a new water heater and they told me that not only did I need a new water heater, but I needed new pipes both the inside and the outside. Also, they said one of my pipes was frozen, but they wouldn't do anything about it. The project manager came and gave me an estimate of $9500 without looking for himself what the issues were. He just looked at a picture. Thank goodness my husband and I did not fall for this. We called another company and they fixed my water heater for half the price that Hiller quoted for just the water heater alone. When I asked the other company how my pipes were, they said that they were in great condition. Also, when we got my new water heater, my pipes had a miracle and suddenly unfroze!

T J.

We had a water leak in the ceiling of our garage late on a Friday afternoon. We were able to keep the water turned off until Monday which happened to be Martin Luther King Day. I wasn't even sure if they would be opened but I called anyway first thing. They were able to get me worked into the schedule and came out that morning. They located the leak without having to cut too big a hole in the ceiling and fixed the leak. The whole process from start to finish was very easy and the price was very reasonable which is very appreciated during this time of COVID. They have always treated us right and I will keep using them in the future.

Christine H.

I called Hiller because the heating in my 8 year old Carrier HVAC system was not working. Ivan Walsh, a technician came out, spent over 30 minutes in his van on the phone and laptop (I could see him). He then showed me a 'stock' photo of some unrecognizable rusted thing. When I asked him to show me on the actual unit, he did not take the panel off so I could see. He said he would have to cut the main trunk of my hedge off, (which would have destroyed my hedge) so he could work on the problem, supposedly having to put in a new inducer motor. My unit was still under warranty, and he would not give me a written quote, but said his labor would cost me $825.00.
Bells went off and I called one the oldest HVAC companies in Knoxville, Clancey & Reynolds. The guy came out that day. It turned out to be an adjustment on the inducer motor mounting, which took him all of 10 minutes. I now have heat and his labor was $38.
I think it's despicable how these large companies can try and screw you out of your hard earned money by telling you you need a whole new unit when only a simple adjustment is necessary, (and my hedge is still in tact). I would NEVER recommend Happy Hiller, no wonder they are called 'Happy', making unnecessary money they are scamming people out of. I don't know how some people can sleep at night.

Baylor W.

My serviceman was Christopher Payne. Excellent service, diagnosed the problem quickly, knowledgeable, and friendly. Replaced my entire grinder pump in less than a few hours by himself. Also removed my old one. Very happy with my experience, would highly recommend!

Michael S.

Poor service is to high for the lousy job they did while ruining all electrical components in my 5th wheel travel trailer. On top of that they refuse to reimburse me for the damages. Never use this outfit

Elise E.

Hiller came to my house on Sunday, March 22, 2020. My air conditioning system wasn't putting out cool air. Due to Covid19, I was concerned about getting someone to come out to do a service call. I had already called a previously used company and they weren't taking calls. My window for service was originally 1:00-3:00. It kept getting pushed back. I told them it wasn't an emergency and they could come another day that week. The technician came at 9:00 pm and left at 1:00 am. He put 4 lbs of Freon (stated on my bill) at $199 each for a bill of $796. I know Freon is expensive. I have called and no one can tell me what type of Freon was used. I was told they may have used what was available. I felt caught between a rock and a hard place due to the situation. This is not a time to take advantage of customers. I will not use this company again for any reason.

JL C.

I've used Hiller for several years. The last TWO times, I have not been happy with the work.

1. Had an electrical outlet that had stopped working. So a young man came out, fixed it. Then decided he needed to check the others. He did NOT turn the power off. As he poked around in one outlet, fire/electricity ""flew"" from the outlet. He burned up another outlet with that trick. He capped the wires & put a solid plate over it. Then he tried to blame me. "" You must use this one a lot."" I rarely used it, and told him so. He wanted to change all my outlets and aggressively pushed to do so.
A reputable company installed them, AND the County inspector approved them. I should have called & complained about him.

2. Had a plumber come out because my toilet was leaking from the base. He fixed that...AND then told me I needed the ""workings"" in the tank replaced. ""They look bad."" They looked ok to me, but I said ok. I believe that more than doubled the bill as in I believe over $300.00. He did NOT give me a quote on the tank items. I knew Hiller had replaced that stuff, but couldn't recall when, I looked for a receipt or something after he left. App 2 1/2 years before. I wish I had called and complained! He put the same type of items in ,and told me it would last a good long , long time. Yeh, right!

3. And now I need to call them again. I will be real nasty if their plumber tries selling me unneeded items again.

They used to have really good people working there. I've about decided they've all quit! Why?

Christine B.

Got a hold of Keith. No plumber has ever called back and no electrician as ever called back. My son has tried several times to contact and nothing.

Melanie A.

I had a leak under the sink in the master bedroom. The technician was great. He was here for no more than 45 minutes. My bill was $209 - $9 for the part - $200 for labor. I don't remember their labor charges being that ridiculous. This will be that last time I use them. There are too many other honest, reasonable plumbers out there to be taken advantage of by Hiller. And to think I was going to purchase a HVAC unit from them. That's a big no now.