Hiller Plumbing, Heating, Cooling & Electrical

JL C.

I've used Hiller for several years. The last TWO times, I have not been happy with the work.

1. Had an electrical outlet that had stopped working. So a young man came out, fixed it. Then decided he needed to check the others. He did NOT turn the power off. As he poked around in one outlet, fire/electricity ""flew"" from the outlet. He burned up another outlet with that trick. He capped the wires & put a solid plate over it. Then he tried to blame me. "" You must use this one a lot."" I rarely used it, and told him so. He wanted to change all my outlets and aggressively pushed to do so.
A reputable company installed them, AND the County inspector approved them. I should have called & complained about him.

2. Had a plumber come out because my toilet was leaking from the base. He fixed that...AND then told me I needed the ""workings"" in the tank replaced. ""They look bad."" They looked ok to me, but I said ok. I believe that more than doubled the bill as in I believe over $300.00. He did NOT give me a quote on the tank items. I knew Hiller had replaced that stuff, but couldn't recall when, I looked for a receipt or something after he left. App 2 1/2 years before. I wish I had called and complained! He put the same type of items in ,and told me it would last a good long , long time. Yeh, right!

3. And now I need to call them again. I will be real nasty if their plumber tries selling me unneeded items again.

They used to have really good people working there. I've about decided they've all quit! Why?

Christine B.

Got a hold of Keith. No plumber has ever called back and no electrician as ever called back. My son has tried several times to contact and nothing.

Melanie A.

I had a leak under the sink in the master bedroom. The technician was great. He was here for no more than 45 minutes. My bill was $209 - $9 for the part - $200 for labor. I don't remember their labor charges being that ridiculous. This will be that last time I use them. There are too many other honest, reasonable plumbers out there to be taken advantage of by Hiller. And to think I was going to purchase a HVAC unit from them. That's a big no now.

Sherrie S.

I cannot say enough good things about the work performed by Hillers on my property.  Two technicians came yesterday to install a main water service line to my condo.  Both Neal and Tyler were friendly and did an exceptional job.  The work included removing a 12"" square from my garage floor which concerned me about the ""re-cementing"" work for the area but I am very pleased with the outcome.  They took care in adding the sod back to my lawn along with seeding and adding hay to restore the grass.  And considering it was a rainy day, the guys did a superb job on cleaning up after the work.   Thumbs up to Hillers for employing hard workers who care about a job well done.  I would highly recommend Hillers as a company you can trust. 

 

Sherrie Smith

Roger C.

Had an electrical problem. Scheduled appointment. No show or call from technician, despite confirmations from Hiller. Called Hiller. Was told electrician was on an all day job with someone with no power. OK fine. I just would have liked a call to let me know. Rescheduled. Technician arrived within the time window. Technician was nice, as have been all Hiller technicians. Found problem. Technician had to call a manager for details about the quote. Was quoted a price for work. Price seemed very high. Was told I would receive quote in email. Never received it. Called Hiller a few days later and asked for and itemized quote. Received five quotes for various recommendations, including a non-itemized quote for the work I needed done. Called Hiller again to ask for an itemized quote. Lady answering the phone had to put me on hold. She came back on the line and apologized for the wait. Was told all quotes had been canceled but she was working on retrieving them. Received same quote as before. Replied to email to further explain I wanted an itemized quote for the work and materials. Received reply that they could not provide me any further detail.

I'd happily have Hiller do the work as I've been pleased with other work they've done but this last experience left me with a bad taste. Quote did include a four hour window ""for safety"" but technician told me he didn't think it would be more than an hour. Feel like a bit of price gouging was going on...

Oh, and I'm a ""Happy"" Hiller Club member.

Terry P.

I had them out for a water leak...they couldn't find it. They came out again...they still couldn't find it. They came out once more and yes you guessed it...they couldn't find it. I hired a local handy man...he found it in 20 minutes. Save your money...don't call the happy faced liar truck.

Kim H.

They refuse to give you an average price range when you call to ask them. They insist to come out and give an estimate on site and if you don't have them do the service they charge $70.00. We already have gas heat and were wanting a line plumbed to our kitchen for a gas stove. On their website, they talk about transparency but what they don't tell you is that they will estimate a ridiculous amount on site. $2,000 to be exact. My husband is an architect and mostly a DIY guy, so we are knowledgeable about home renovations. We will eventually get this job done and once we do I'll be sure to update this review with the more reasonable price we pay along with the plumber we use. Thanks for wasting our time, we had to take time off of work for you to come out and quote us.

Dennis H.

REVISED REVIEW: We recently utilized Hiller to replace our 50-gallon natural gas hot water heat in our home. Although Hiller had quite the SNAFU in initiating the work as originally quoted, upon being made aware of the issues, their team rallied the necessary resources and provided prompt and professional resolution. We are very pleased with the results of utilizing Hiller for our plumbing needs.

Jack C.

My experience with Hiller was my first but will not be my last. The company responded to my request much sooner that I thought they would, the technician was professional and the work was done quickly. The technician, Jimbo, told me what the work would cost before he started and explained what he had done upon completion of the job.

Leila P.

I have been a Hiller customer for a long time. They came out and charged me for 5 minutes of work, 179.00 it would have been 199.00 but I had a coupon for 20.00 in which I gave them before he started the job. Last time they were out I paid 165.00 for them to cut out a pipe in which it took over an hour and that was at night. I have been a customer a long time and that rate is ridiculous. Next time I'll go with the other company I called earlier. They would of been much cheaper. It really disappoints me. They were really nice people but thats just not right.

Update******
Hiller Management called me and resolved the issue and reimbursed me $100.00. I also found out the man that came out here never quoted us up front he quoted us after the job was done. I want to thank the young lady that called me and I will stay a loyal customer. Thank you Hiller.