Hiller Plumbing, Heating, Cooling & Electrical

Mark J.

This company hasn't heard of free estimates apparently. I've called 10 plumbing companies about replacing a hot water heater and Hiller was the only company that tried to charge me to give me a quote. No thanks.

Rosie H.

The entire management team aren't honest with following through with what they state they would do, especially after being rescheduled at the last minute a total of 4 different times!!! I've reached out to the owner twice and he hasn't cared to contact me regarding the mistreatment I received. They damaged an item and never told me about it. How rude! Unprofessional technician came to my home and constantly stated he was tired and had been on a prior project all day, as if I was going to excuse his lazy butt from doing the very expensive job I paid the company to do the job, again, after being rescheduled 4 different times. Don't come to my home as a technician stating you are tired because that will raise serious UNCERTAINTY that the technician will do a good job on the very expensive project I paid for. They never finished the entire project. They took my money & had an attitude about it. PLEASE DO NOT pay your very hard-earned money to these money-hungry people, only to not get the service you asked for, but to make their pockets more fat. It is based on the principle of the matter. Now that they have my money, they placed me on the back-burner. They promised they would come back today, only for me to call wondering where the technician was because he was a NO SHOW. PATHETIC COMPANY. PATHETIC.......People in the office CANNOT be trusted!!!!!

M K.

My uncle was quote $6,000-9,000 last fall to install a new system for his home. Spring came around, and he was quoted $12,000-$17,000. Yes, he got a couple extras, but the extras should have been only $300 more. I called and spoke with his salesperson, and he told me that I offended him for even thinking he'd charge an unreasonable amount. He said he'd go to my uncle's house the next morning and speak with him. He never showed up, never called. I wish my uncle would have gone with another company, but he had already signed a contract and was afraid to back out of it because he didn't know what he had signed since it was done electronically. He told me he didn't get a copy of the contract. I'm pretty sure my uncle just paid for one of your new commercials.

ALWAYS get a second opinion! Hiller's prices are ridiculous! Go with a smaller reputable company that doesn't pay for expensive advertising.

Carolyn D.

My daughter, who owns the property, says she chose Happy Hiller because she sees their vehicles on the way to work almost everyday. Advertising on the trucks has a message about guaranteed customer satisfaction or refund your money. I am one of those customers who now reaps the benefits of that ad Thank you .

Davida M.

Our experience with Hiller was excellent. Pricing is fair. The customer service was great. The electrician that came to our home was professional, quick, and effective. We will definitely come back should the need arise.

Kimberly K.

I am a former employee of HIller Plumbing Heating Cooling & Electrical for almost 3 years in the Memphis, TN location. I recently transferred back to my previous job a local property management company. We often have larger jobs that require us to outsource to a 3rd party company in order to get it done in a timely manner. I recently had called to get a water service installed and had no problems. I called at the beginning of the week to get another estimate on 2 more properties that we needed to have sewers installed at. The employee called me back that I had called and said that Mac the stand in GM had advised I no longer work there and am not special that I could call Nashville and have the calls booked. I do not understand why all of a sudden I am no longer allowed to call the branch directly like I had in the past. So instead of calling and waiting on hold for 30 mins I went ahead and got Choates and 901 Plumbing to get me estimates to get these jobs done. I will no longer use this company since I am not special. This incident cost your company 14k this week alone.

J R.

My review of Happy Hiller as a new customer. It is that time of the year when we were needing to get our HVAC unit serviced. Kind of new to the area and not having an HVAC serviced here before we reached out to Happy Hiller. I had read mixed reviews so we thought we would give them a try. They were very booked up so we scheduled 2-3 weeks ahead for an appointment between 8-10 AM. We received a call just after 9 AM the technician was on his way.

Now it is 11:50 AM that morning, almost noon, and 2 hours and 45 minutes after we received the call stating he was on his way. We have not heard from anyone and not seen anyone. We really need to be leaving soon so we call Hiller. I get a rep on the phone who looks into the issue. The rep states that they tried to call us at 9:10 AM and again left a voice mail at 9:15 AM to reschedule. First off, I was just called a few minutes prior to that stating the technician was on his way. I received absolutely no call after that. No call stating they were running late, no call to reschedule. I asked what number they called and left the voice mail. They provided my number. Ok, I received their call after 9 AM. First off, why would you say he is on his way then secondly, ""call"" back later to reschedule. I didn't believe any of it. The call rep seemed to get very irritated towards me and was very short with me. She was less than friendly at that point. I was very nice to her, not upset, very calm tone, just wanting to find out what is going on. I stated if he isn't on his way then I would like to just cancel the appointment. She reached out to him and placed me on hold. When she came back he was going to be here in 10 minutes. That was fine. I said that was fine and thanked her.

He arrived in 10 minutes. He was, I guess you can call it, professionally nice, but not personally. He didn't seem very happy but wasn't rude. He first asked me if I was interested in the Happy Hiller Club. At that point I would think about it, this experience isn't going great at all I am thinking. This is more than 3 hours after I was told he was going to be here. Yes I was waiting 3 hours from the ""I am on my way"" call and 2 hours late with no, ""I'm sorry I am late"". Technician acted like nothing was wrong.

Techician went to work on the HVAC. Came back and was talking about a part that needs to be replaced and kind of quickly went thought what he found. Stated he could replace the part. It would cost $199 for him to do it and $6 for the part. I asked him what was all included in the $199. He seemed to get very agitated when I asked him. He said ""Well it is for me being here, my time,"" Ok is this where the Happy Hiller ""True Tranparency Pricing"" comes in? The least I would have expected, since I never got an ""I am sorry I was late"" or 'I was backed up"" (which he stated he wasn't backed up), would have at least offered a discount for the repair or something for the huge inconvenience. I only say that because I have worked in customer service for more many years and if you make a mistake, you want to make it right for the customer. You want the customer to have the best experience possible. No one tried to make anything right here.

I asked the technician if I can have a copy of what was done. He stated they do not provide copies of the work that was done. He never told me what he did even when I asked. Kind of avoided the question. Just told me what needed replaced. There is no ""Transparency"" here.

Would I just Happy Hiller again? Based on this experience no. Would I recommend? Based on this experience no. No notification of being late, no appologizes for the inconvenience. Phone reps very infriendly when you simply just want to find out what is going on when someone is almost 2 hours late. Unprofessional customer support and a company not willing to make things right for the customer when they know they are in the wrong. There were no phone calls or voice mails to reschedule. They never tried to reach me to notify me that they were going to be 2 hours late.

Renata I.

I had to update this review simply because I haven't yet been this unhappy and upset about a company we have done over $20,000 worth of work with Hiller company my second experience was just insane On this last project some of the employees were rude and careless time was a major issue the person in charge never set foot in the project it was pulling teeth to communicate with him... the work was done slow poor quality and they nickel and dime me and my husband for everything not to mention picking and choosing what is and what isn't under warranty after they agreed on a 10 year warranty for the work. I can't tell you enough how disappointing this experience has been. The last issue I had with them the plumbers have been back to the home 4 times at list some had major attitude and actually courses other issues after being told by the manager to actually fix the problem against their will... This is a nightmare I cringe when I have to call them for anything , mind you we paid them exactly what they asked to do the ""great work"" they promised.

Clint M.

Came out 9pm on a Friday night. Fixed drain on a rental unit they ended up being about 30 percent less the other guys minimum . Tenants where happy and I was happy. Will be using them again. Also the plumber that came out had a good attitude.

Brandon C.

Had an excellent AC rep from Hillar today.
Cody King. He was Incredibly polite. Kept me informed on everything he was doing. Great depth of knowledge and experience. Was able to give me valuable tips on how to prevent some of the issues I was having as well. 100% recommend him to anyone.