Higher Standard Service

Rita N.

My kitchen sink was leaking in the middle of the night and I quickly did a search on internet and messaged Higher Standards. They messaged me back really fast and talked me through the problem over the phone in the morning. Great customer service!

Annabelle S.

He never showed up to the appointment, which was made VERBALLY TWICE. He claimed that if I did not receive a confirmation email from him, i am not on his schedule. Regardless of the verbally confirmation, that didnt matter to him. He said that he is very busy man and always on the road and did not remember what he say to people on the phone so if i am not on his schedule online, he wont show up. This is a very odd and unprofessional way to do a business. So am i supposed to keep calling him again and again until he send me the email? sorry, i do not have time for that and will take my business else where.

TszHang T.

Good service. Provided a clear proposal and assessment before starting the work. Pricing could be cheaper but still affordable.

Anita C.

Anthony was absolutely amazing in repairing my AC unit! I had reached out through Yelp and he responded quickly and answered my questions throughout the day even with his busy schedule. And on top it off, he was able to accommodate my schedule and did his best to work with me on a good time to come out. He was in and out within 1.5hrs and that included running out to get the part and sharing his knowledge with me on how to check certain parts of the AC unit! Pretty sure it would have taken him half the time had I not kept asking questions, so I appreciate how professional and patient he was throughout the whole process. I would definitely book with Anthony again in the future!

Caroline G.

Anthony was fantastic! We had a project on our home that needed quick help from an HVAC professional and Anthony went out of his way to fit us into his schedule.

Throughout the job, Anthony was communicative, professional and knowledgeable. I highly recommend Anthony and plan to continue to use his services in the future.

Greg C.

I looked up top plumbers in the Weymouth area and Anthony popped up. I called him and he had a cancellation that day and fit me in. It was a small repair job that probably took him half an hour. While he could have just ordered new parts and charged me to come back and install it, he cleaned it up right there on the spot instead. He charged me the hourly rate and nothing extra. He gave a good look around my setup and echoed exactly what the home inspector and everyone I've shown our basement plumbing said - the configuration is all old and out of shape. He's emailing me an estimate of what the replacement pieces and labor would be, but I feel no pressure to take him up on it. I will though - he answered all my questions, responded quickly, fixed the problem, and was upfront and honest about it. I'll be having him come back to upgrade the pipes down in my basement. Highly recommend!

Lisa K.

I can't say enough about Anthony! I am having a whole new furnace put in along with some duct work. At every step of the way Anthony has given me several different affordable options to choose from, has been very patient in answering all my questions and always responds immediately. I would definitely recommend him to anyone.

Ron P.

Higher Standard Service is aptly named. Indeed, I cannot speak/write more highly of Higher Standard Service owner Anthony Sheldone and his brother Tyler and, most importantly, the exceptional work they did in fixing my heating system. They truly are experts in, and passionate about, their craft: professional, meticulous, dedicated, efficient, punctual, hard-working and incredibly knowledgeable. I unequivocally recommend them for any and all heating, plumbing and AC repair and installation work required by prospective clients. My father worked as a master, licensed plumber and heating repairman on the Cape and South Shore for 30+ years; I very gladly observed in Anthony and Tyler the same high-standard of quality, care and commitment that my father put into his work for three-plus decades.

Beyond the efficiency and high-quality of their work, Anthony and Tyler excel in customer service. I received prompt, courteous, clear and detailed responses to all questions I asked them about the work being done. The sincerity of their encouragement for me to contact them with any questions or concerns during the job and after its completion made - and continue to make - me rest very easy. Their availability and accessibility as well as dedication to customer satisfaction is second to none. In that connection, Anthony and Tyler were remarkably respectful of my property and the indoor and outdoor spaces in which they had to work: taking off boots inside at all times; always asking permission to touch and move any of my belongings to access pipes, etc.; and, thoroughly cleaning-up and, if necessary, properly storing their tools and materials on site (but well out of sight) at the end of the day.

What is more, when they are on the job, they stay on the job. They show up on time, take only short breaks (with the exception of a reasonable lunch break), and make sure to pack up and typically head out between 5 p.m. and 5:30 p.m. so as not to disrupt your time and space in the evenings - unless extenuating circumstances require them to stay beyond 5/5:30 p.m. to complete critical repair/installation work. Of course, the added bonus to all of this is their incredibly reasonable and competitive pricing. I am so grateful to have had Higher Standard Service fix my heat and gladly will reach out to Anthony and Tyler with any future plumbing, heating and AC management needs.

Jimmy W.

This kid was awful. Unfortunately, this is not a joke, but did end up with a happy ending from another company. My tenant's unit reported no heat in a unit with a brand new Navien system in it. I called and Higher Standard said they definitely do Naviens, and it would be $99 to come and diagnose the issue and go from there.

He came out, seemed like a really nice, sincere, young kid. While there, he mentioned a few things it could be, and was nice enough to clean the filter while diagnosing. This was a Friday, he said he needed to order some parts and he could come back and fix everything on Monday morning.

I thought, completely reasonable, and he seems sincere, so sure thing. He billed me $198 for the diagnosis and his extra time cleaning the filter and checking the line. I wasn't going to argue the extra $100, because most other places are $150-200 just for the diagnosis, then they actually fix the problem. But, he needed the right parts to fix a pump, so I said fine and paid.

That night my tenant came home and said now they have no hot water either. This was NEVER an issue. We let the tech know that now there is no hot water. He came back out, spent another 2 hours there checking everything he had done the day before and said that he thinks he is now going to need to conduct a complete full maintenance on the entire system, plus change the filter, and he should also be able to get those parts in by Monday. He also told me repeatedly that it was not his fault, but that it was something that me or the tenants must have done after he left. (There is no way that either of these things could have happened. None of us would ever touch anything). I said, if it needs to be done, then let's just do whatever has to happen to get these ladies hot water and heat.

He left. I was thinking the next I would hear would be for letting him in Monday morning to do the work. Instead, the next day, a matter of hours later the tenants called me saying that water is spraying out and flooding the room. I called this kid, Anthony, again ASAP and told him he needs to get out there and fix whatever he did. This is unacceptable. He said he can't, but if I can go, then he can talk me through it. I got out there myself and as it turned out, the filter he ""cleaned"" was never screwed back in properly, so once pressure built, it started spewing water. After several attempts and about 30 minutes, I got it in straight and no issues. He said he would be back in the morning to do the full work and really fix it. (FYI, when I called him this time, he picked up the phone and before he realized I could hear him said, ""it's this F'ing guy again"". Very professional... but, i would not have had to call back if he had put things back properly when done. I also really kept it cool, bc at the end of the day, I just need this thing fixed.

Monday morning comes around, I don't hear from him until I check in and ask if he got the parts and what time can I meet to let him in... he said, ""yea know, I think this job will take too much work and I'm not really sure that I can do it."" This is via text now.

Although, I was fuming that we wasted this much time trying to get it fixed, I texted back, ""okay, why don't you refund me my $198, and we both go out separate ways?"". He told me no way am I getting a refund because his website (that he originally asked me to write a review on) says clearly on it that there are no refunds.

I stopped texting him and called Navien themselves, who told me to call Boston Standard Company. Anthony kept texting me angry texts, ""why am I being like this?"", ""why would I expect to get a refund?"".

A few hours later, Mike from Boston Standard Co. came out wearing a Navien fleece. He spent 30 minutes looking at everything. Said whoever was in here before reversed the leads going into the thermostat and shut the pump down (the pump had power to it when Anthony was there, so he clearly connected that wrong before leaving also. I even took a picture of it on while he was telling me to install a Taco pump instead). Then Mike, the BOSTON STANDARD Co. tech came back in and saw that the real issue was just the dip switches were never set when installed. It took 5 minutes and no extra parts or visits. The tenants have been happy with heat ever since.

The comical thing it, Anthony left a sticker from his company's contact info on the side of my heating unit without asking me as well. As soon as I saw that, I knew I needed to post.

So, moral of the story, do not use Higher Standard Service in general, but absolutely do not use them if you have a Navien. Call Boston Standard Co. first and get it fixed the first time.

Michael M.

Very mixed experience. Tried to schedule an appointment for a week and agreed on a Saturday service until they canceled on me and gave the appointment to another customer. Supposedly I did not reply fast enough. Well, I do have a daily job and can't answer during the day but always answered to all questions in the evening. I had confirmed that I wanted the job done and agreed for them to provide the material. Stop blaming customers and improve your customer service, I will not work with you in the future, sorry.