High Priority Plumbing and Services

Julie F.

We could not have had a worse experience with High Priority Plumbing. My brother scheduled a time between 3-6pm for a plumber to come look at a leaky shower on the second floor that was causing major damage to the ceiling. At 12:47 we got a call from the plumber saying he would be early and would he be able to come at 1:30. We were at lunch half an hour away but agreed to meet at 2pm. We got back to the house at 1:30 and spent the afternoon waiting. At 4pm we called the plumber asking when he might be arriving as we had been waiting for two hours at that point. He told us that he had been waiting in his car from 2pm onwards and left at 3:15pm. We received no phone call, heard no knocks on the door (and there were three of us in the house with no television, no music or loud noises). The plumbing service had GPS saying he was here, he left a magnet but at no point did he call or knock in anyway that we heard. We were subsequently unable to find anyway to reschedule with this plumber, have a new one dispatched and were forced to call the house warranty company to find another plumbing service entirely. Now I was out of town visiting from NYC, we canceled out our afternoon plans to wait, had to make new plans for another plumber to come the next day and suffered substantial unnecessary damage. Avoid them at all costs. What kind of plumber waits without trying to get in contact with his client? He had our number as he called to try to come earlier. Why just sit outside? Something fishy was clearly afoot.

Cam S.

Avoid these people at all costs! They specialize In Warranty referrals where the customer is at a disadvantage. The women that answer the phone are extremely bitchy and have plenty of excuses but no idea of what customer service is or how to help get things done. They are experts of why they can not do things. Call someone else or ask your warranty service company to assign someone else.

Terresa D.

High Priority was sent by our home warranty company - AHS. Eric was knowledgable and very kind, taking the time to explain things to me and show me what was going wrong, how he was going to fix it, and steps I could take to troubleshoot in the future. He could have replaced my disposal on the spot with one that was less powerful, but instead suggested that I wait a couple of days for him to get one with the same HP as my current, knowing that there would be a BIG difference. Would definitely recommend Eric at High Priority to friends!

Allen W.

Went through them for help with a toilet issue. Eric came out and spoke to be me like a real person and not some blank check. Worked out everything with my home warranty. Even gave me some good advise on the water damage in the bathroom. Will be calling them again.

Robin P.

Don't do it!!!! These are the most unprofessional people I have ever """"NOT"""" received service from. This plumbing company is one that AHS uses for their warranty contracts. If you have a home warranty service make sure you specify that you do not want to work with HIGH PRIORITY PLUMBING. The dispatchers don't do their jobs of even scheduling the service calls. Try sitting waiting for a plumber with a 4 hour window that does not show up. Then try calling them to complain while they accuse you of lying about making the appointment because you can't remember who you spoke with. OK Right, so I have the number, the date and the time I made the call in my phone just because AHS gave me the number for a company they knew would not show up, and I wanted to call them because I want a new car. That does not make sense either. No one takes time out of work to sit and wait for a service call that is scheduled with a 4 hour window just for them NOT to show up. The admin staff is rude and would rather argue than treat you like a customer, that they would want to accommodate, receive repeat business from or a referral. The only other review about the admin staff, that glorifies them was obviously written by someone at the company; no Really!!!! The name on the Review is High Priority Plumbing and Services. NOT worth the aggravation or the expense, there are a million other plumbers that would appreciate you as a customer. Call someone else. If I did not have to leave at least 1 star, to WARN others I would not have even given them that one. When consumers recognize that reviews are valuable they could save themselves a lot of aggravation and expense. I am learning to depend on them. I wish I had seen the ones here.

Ms M.

Worst company ever, customer service (Jennifer & Britney) are certified liars, you will never get a callback or scheduling on time, service sucks, I hate this company they came to my house times & the issue still exists. Their slogan is copied from real companies out there ....these people are not honest & don't care about their service.

Mike R.

Very difficult company to work with. Scheduling is a nightmare. There are much better choices out there.

Gary T.

Originally my problem seemed to get lost when the company had some turnover in the parts / customer service department. Once I was able to connect with Paulette Simpson and explain what was happening, or not happening, High Priority actually made me a priority. Corey came out personally and resolved the problem. All companies occasionally have breakdowns in service, but the good ones address them and make it right with the customer. High Priority did that with me.

Alix N.

High Priority Plumbing was sent out to our house as part of our home warranty contract with AHS. The problem was not covered by the warranty so the company gave us a quote for them to make the repair (a leaking water main line between the street and the house). This was for an ACTIVE leak to the house that had caused our water bill to be almost $700. The tech said they could make the repair ASAP, he quoted us a reasonable price, and they even had a coupon for this exact type of work on their website. My husband and I then spent the next TWO WEEKS calling the company every single day trying to schedule them to come out to make the repair. Every day they gave us the runaround and promised to call us back to schedule. We never once received a return call (it has now been over 3 weeks). The last time I called them the lady said they weren't sure if they could even do this type of work. If that is the case, WHY did they give us a quote for it, WHY is there a coupon for this type of work on their website, and WHY didn't they tell us this immediately rather than over TWO WEEKS after they gave us the quote, during which time we have an ongoing active leak costing us money and causing secondary damage? The people I spoke with on the phone (daily) were very nice, but this type of customer service is absolutely absurd. We never once got a phone call from them. We called them every single day trying to schedule this work, and I'm not talking about a small repair, this was going to cost us almost $2000, you would think they would want our business. Apparently not. I will never ever do business with High Priority again. I have made American Home Shield aware of the problem and asked them to drop them from their list of vendors. The complete lack of professionalism is astounding.

Ryan K.

I had a minor problem, nothing urgent, but they were here within the second business day. Very friendly and professional, explained the problem, showed me the bad parts. Now everything works great.