High Priority Plumbing and Services

Peter A.

Thus far I have had nothing but pleasant experiences with this company...which is a lot more than I can say about the other company my home warranty company sent out to my house. I have used High Priority through my home warranty multiple times now and they have always called me on time, have always been honest, have always worked with me to fix the issue within my coverage, and have always actually fixed the issue. That is way more than I can say about the other plumbing contractors I have dealt with in Atlanta thus far.

Bryan B.

I had an electric water heater issue and I do have a home warranty. my warranty company contracted High Priority to diagnose and make repairs. Shortly after submitting a claim with the warranty company I received a very courteous phone call from High Priority and the person worked with me and my schedule. I received a service visit on time with a courtesy call from the technician. he was very professional and had all the necessary parts to complete the repair on my Hot Water Heater. Absolutely No Complaints ! Thank you Well Done!

Bernice W.

My experience with High Priority Plumbing was EXCELLENT! Darin is the best, most personable plumber ever. He represents his company well. He gave me great advice about saving money and maintaining my plumbing on a regular basis. He took time to educate me as a homeowner and spoke in layman's terms. I felt like I had a friend come in and help me with my plumbing. I would recommend this company and especially Darin to anyone needing a plumber. Honesty, Courtesy, Professionalism, Quality and GREAT Customer services sums up my experience with High Priority and specifically Darin. :)

Julie F.

We could not have had a worse experience with High Priority Plumbing. My brother scheduled a time between 3-6pm for a plumber to come look at a leaky shower on the second floor that was causing major damage to the ceiling. At 12:47 we got a call from the plumber saying he would be early and would he be able to come at 1:30. We were at lunch half an hour away but agreed to meet at 2pm. We got back to the house at 1:30 and spent the afternoon waiting. At 4pm we called the plumber asking when he might be arriving as we had been waiting for two hours at that point. He told us that he had been waiting in his car from 2pm onwards and left at 3:15pm. We received no phone call, heard no knocks on the door (and there were three of us in the house with no television, no music or loud noises). The plumbing service had GPS saying he was here, he left a magnet but at no point did he call or knock in anyway that we heard. We were subsequently unable to find anyway to reschedule with this plumber, have a new one dispatched and were forced to call the house warranty company to find another plumbing service entirely. Now I was out of town visiting from NYC, we canceled out our afternoon plans to wait, had to make new plans for another plumber to come the next day and suffered substantial unnecessary damage. Avoid them at all costs. What kind of plumber waits without trying to get in contact with his client? He had our number as he called to try to come earlier. Why just sit outside? Something fishy was clearly afoot.

Cam S.

Avoid these people at all costs! They specialize In Warranty referrals where the customer is at a disadvantage. The women that answer the phone are extremely bitchy and have plenty of excuses but no idea of what customer service is or how to help get things done. They are experts of why they can not do things. Call someone else or ask your warranty service company to assign someone else.

Terresa D.

High Priority was sent by our home warranty company - AHS. Eric was knowledgable and very kind, taking the time to explain things to me and show me what was going wrong, how he was going to fix it, and steps I could take to troubleshoot in the future. He could have replaced my disposal on the spot with one that was less powerful, but instead suggested that I wait a couple of days for him to get one with the same HP as my current, knowing that there would be a BIG difference. Would definitely recommend Eric at High Priority to friends!

Allen W.

Went through them for help with a toilet issue. Eric came out and spoke to be me like a real person and not some blank check. Worked out everything with my home warranty. Even gave me some good advise on the water damage in the bathroom. Will be calling them again.

Robin P.

Don't do it!!!! These are the most unprofessional people I have ever """"NOT"""" received service from. This plumbing company is one that AHS uses for their warranty contracts. If you have a home warranty service make sure you specify that you do not want to work with HIGH PRIORITY PLUMBING. The dispatchers don't do their jobs of even scheduling the service calls. Try sitting waiting for a plumber with a 4 hour window that does not show up. Then try calling them to complain while they accuse you of lying about making the appointment because you can't remember who you spoke with. OK Right, so I have the number, the date and the time I made the call in my phone just because AHS gave me the number for a company they knew would not show up, and I wanted to call them because I want a new car. That does not make sense either. No one takes time out of work to sit and wait for a service call that is scheduled with a 4 hour window just for them NOT to show up. The admin staff is rude and would rather argue than treat you like a customer, that they would want to accommodate, receive repeat business from or a referral. The only other review about the admin staff, that glorifies them was obviously written by someone at the company; no Really!!!! The name on the Review is High Priority Plumbing and Services. NOT worth the aggravation or the expense, there are a million other plumbers that would appreciate you as a customer. Call someone else. If I did not have to leave at least 1 star, to WARN others I would not have even given them that one. When consumers recognize that reviews are valuable they could save themselves a lot of aggravation and expense. I am learning to depend on them. I wish I had seen the ones here.

Ms M.

Worst company ever, customer service (Jennifer & Britney) are certified liars, you will never get a callback or scheduling on time, service sucks, I hate this company they came to my house times & the issue still exists. Their slogan is copied from real companies out there ....these people are not honest & don't care about their service.

Mike R.

Very difficult company to work with. Scheduling is a nightmare. There are much better choices out there.