High Plains Plumbing & Heating

M L.

Do not use this company! Steve and his company incorrectly identified the source of our leak. Our plumber spent hours looking for the leak in the ""identified"" area, which required tearing out a wall unnecessarily. Steve then lied to try to blame his inability to find the leak, which was obvious after simply removing a face plate in our shower, on us. He is unprofessional and rude. We will be filing a lawsuit.

A W.

ABQ Leak Locator spent several hours on my property, but was unable to locate the under-slab leak after drilling holes in concrete pads, sidewalks and landscape, plus trampling a couple of shrubs that now have to be replaced. Owner was arrogant and demeaning. He charged me $500 for what amounted to damage to my property and failure to locate the leak. I then hired a qualified licensed plumber who pinpointed the exact location of the under-slab leak in less than an hour and made the repair in a manner that was minimally invasive to our personal property.

Mary P.

I found out that I had a small 6- inch in diameter spot on my carpeting in my rental home that I manage. I contacted a plumber and they dug up on the side of the home but couldn't find where the leak was coming from. I then contacted 3 leak detection companies which was a huge FRUSTRATION! They are all in cahoots with the pricing charging $349 to come out to your home and find your leak.

The 3rd company that I called was this one and I spoke to the owner, Steve Gross. He put the fear of God into me by telling me awful things about the other 2 companies and how his was superb compared to theirs and I would be wasting my money with them. He was very arrogant, not at all friendly and I was afraid that he was right.

He came out the next day with a ""tech"". For starters, he gave me an invoice that he wanted me to sign BEFORE he ever started working for $581!! I argued with him about it and he agreed to reduce to $373 IF it didn't take too long. He had told me that they had all kinds of high tech equipment. It took them 40 minutes using a pressure hose and no high tech equipment to tell me that my leak was from the upstairs bathroom and he showed me in the ceiling where it was. AND, he was DEAD WRONG!! $6000 later and a whole new plumbing system through my home had determined that the leak was a main line and not just a little sink drain or tub drain. When I contacted him back to tell him I was wrong, he was awful, intimidating, no lack of concern.

PLEASE Do not use this company as it is just a big waste of money. Mr. Gross was unfriendly, arrogant, intimidating, over-priced and wrong. That should be enough to help you choose.

Guillermo O.

Mo, Manuel, and their team were very professional and did a great job with my new water heater and complete re-plumbing of my house. I was very impressed that they are local and not some big corporation. Their team is very punctual and got the emergency done quickly. I highly recommend them over any other billboard/TV add company.