High Desert Air Conditioning and Heating

Pavel L.

Phoenix Mechanical is the largest plumbing contractor in Taos. About 14 years ago I had them install 4 new space heaters (brand name ""Cozy""). Due to recurring flue like symptoms, headache, dizziness, vomiting and Emergency Room visits by my daughter I had the life saving thought of having the heater in her room inspected by Red Wolf Plumbing, who has turned out to be an exceptional small company. What they found was not only highly alarming but outright mind blowing evidence of absolute negligence and dereliction of basic practices of a competent plumber. For starters, the heater was falling off the wall because it was mounted in an infantile manner by screws too short to do any good. This alone contributed to a blow back of carbon monoxide by causing separation of the vent. It did not end there, the heating chamber of the heater had a 12 inch crack causing the heater to pump CO into the room unobstructed. The reason for all of this is that the plumber ignored and neglected the most basic required practice of gas appliance installation, which is that you adjust the burner to Taos elevation of 7,000 feet, since all gas appliances are coming out of factory with burners adjusted to sea level. Consequently the heater ran too hot which had weakened the metal to the point of a structural failure. Subsequent inspection of all heaters revealed that they too had cracks thus contributing to a flood of CO into our home. I have now new heaters, expertly installed by Red Wolf Plumbing. If it were not for my proactive momentary hunch to have the heater inspected, there would be now dead bodies, either from an explosion or from CO poisoning. It was just a matter of days. Most of the health ailments of the last 10 or so years, I and members of my family and guests, can be directly linked to a long term CO exposure. Foolishly, I thought they were caused by aging and now, personally I am getting back to my old healthy ways that I still remember. Phoenix Mechanical is interested in business volume more than about quality of their work and the safety of the public they serve.

N B.

This review of Phoenix Mech. is intended to be useful for those who would like to get past the ""smokescreen"" of ""impartial"" or ""satisfied customers"" who've had the misfortune to have dealings with this co. Initially, we called on PM to help us install a new set of appliances for a home we had just moved into. The ""service"" guy showed up (late and no call ahead) with an incredible negative atitude, p*ssed because the job he was assigned was ""below"" his ""skillsets"". This guy took about two hours going over the installation instructions for the appliances and when he finally got started, he only then found out he didn't have the right tool to do a critical step for the install. He then informed me of this and said he would have to re-schedule for another time and get back to the warehouse which was about 20+ miles away, one way, i happened to have the tool and offered it to him which he reluctantly accepted. This job was finally done after a couple more hours. Unbelievably, we were charged for the time it took this guy to go over the instructions and the complete time of his visit, including his time hunting and searching for the tool he ended up not having. As for the atititude mentioned earlier? This guy made it clear to me that this job assigned to him was ""below the level of work i am ALWAYS assigned"" and advised me to call another company in the future for similiar problems or installations. He also included critiques of his companies assignment policy, using a few choice words, on hearing this i felt like telling him to ""hit the road"" but after having this guy there for several hours at least and needing the appliances installed i decided to bite my lip and let him finish.
After all this: we were charged a COMPLETE service call charge including for the time it took this guy to go over the install instructions and the time it took for his hemming and hawing and searching for the tool he ended up NOT having in his toolbelt. Wow, After hearing the kind and compassionate advert the owner broadcasts on the local airwaves soliciting his business, be aware of what you are getting into when you attempt to schedule this company for work. This doesn't even begin to address the most recent attempt on our part to give this company a second chance and schedule a service call for a hot-water heater that is still on the blink here. It has been a week now since i placed an initial call to attempt to have someone come and look at this and just this a.m. a full week later, i've received a call from the service guy, (again with atitiude) demanding to know where we're located and if this is the residence with the hot water heater problem. I informed him then that we've given up on ever calling on Phoenix Mechanical LLC. for anything further since we've been basically left high and dry by first: the reception person who also has some kind of passive-aggressive hostile (apparently) tendencies, just being nice enough and polite enough on the phone but when it comes to doing something as simple as calling back in the next couple of days to inform us of the delays for this guy to get here, Nada. Second: the service guy who was ""the supervisor of the repair crew"" as per the officious and ""courteous"" phone answerer person, which tells me if this is the best Mr. D. has to offer his customer base then again, Caveat emptor as the time tested adage goes.

Debbie A.

Phoenix Mechanical took the pain out of a big, ugly job! They were very friendly, punctual, knowledgeable, energetic and professional, and they had the job we thought couldn't be done in only two days! The final bill came in under estimate. We highly recommend this great company!

Lazlo G.

Run!These guys are incompetent and expensive. You will need a call back and will be double billed.I had to hire another plumber whom ended up clearing the drain with no issue.Anyone but Larry Mapes plumbing company that he bought from the reputable Bond plumbing .Riding on the reputation of the Original Bond plumbing and providing mafia like service and billing! Run while you can!

Lucinda N.

great company! always takes care of clients in a time efficient matter.had some problems with my grandfathers house and we called Bond, and now they are our forever plumbers! Highly recommended. good value!

Brock R.

A tech came out for the initial inspection for our lack of hot water. The tech left and stated the owner would contact me at a later date. The owner did call about a week later and gave a verbal estimate over the phone. I asked if this estimate could be emailed to me. Larry said yes and I never received an email. About a month later Larry contacted my wife and inquired if we got what we needed. My wife gave the phone to me where I spoke with Larry again. Larry stated that he would have his assistant schedule an appointment for him to come out himself the following week to give a proper estimate for the work needing to be complete because it appeared we would need more than originally thought. No call ever came and Larry never showed up. I then received a bill for services rendered. They never completed the estimate process for the work that needed to be completed and then expected a bill for the ""estimate"" they never provided. This appears to be a very disorganized company.

Harvey M.

Wife made appt three weeks prior to service our on demand water system. Appt set for 1 pm 12/8/23. They called and asked if they could come at 11. Wife said okay. No call/no show by 1130. Wife calls them. Oh-they had to go do a quick snake job and should be there by 1 or 1:30. Great. I had taken off the rest of the day so I could learn about the system in this house we just bought 6 mo. ago. 3 pm rolls around. Again, no call/no show. Wife calls and now they don't plan on coming out.

DO NOT use this company. Unreliable. Poor customer service and not respectful of homeowner's time.

Response to Bond: you're full of it. I checked with them. You weren't there that long and the excuse you provided does not match with the below. Bottom line: don't make appts if you don't plan to keep them: if you have an issue, reschedule. Call your customers. ZERO effort. I had to lose 4 hrs of work waiting for you. Phoenix mechanical came thru for me. You did not. End of story.