High 5 Plumbing, Heating, Cooling & Electric

Amanda W.

This company has pretty much gone downhill since we used them last time. We used them 4 years ago to replace a 20 gallon water heater. Needed them to replace another 20 gallon water heater and they charged me $2000 more than the last time. I get it prices have gone up labor etc...Had to get the water heater in, forwarded information to a couple of folks said why are we paying $7K for a 20gallon water heater so that led me to do some investigating on my own. Initially on me for not doing a couple of quotes and just using them since I trusted them the last time and they went above and beyond. However, this time more like price gouging. They provided me 3 quotes with little explanation as to why are why not something was or wasn't needed. I went with middle of the road quote because it came with what I thought was an additional 2 year warranty....learned today it isn't in addition to it is just on top of the 5 year warranty that the mfr already provides, that is lack of integrity on the salesmans part. I called and asked for an itemized invoice of what the charges were for and was told they wouldn't do that because there are so many costs tied to that charge. Won't be using them ever again. Their integrity is less than favorable in my opinion and they gouge you over other companies apparantly. $7K to change out a water heater that costs $500-$800 at Home Depot. Couldn't explain to me where any differences come in. Maybe next time keep the cookies and the lunch tote you sent as a thank you gift and deduct that from the bill for the next person who is scammed by this company.

Laura B.

I burnt out the fuse on the furnace control board when I tried to install my new nest thermostat. I reached out on Yelp to get a few estimates and High 5 was the first to respond. They were also able to book me for an appointment on the next business day (this was a Saturday).

Andrew was my technician and was able to quickly diagnose the issue and not only did he replace the fuse and test everything out, he also installed the thermostat for me. He was professional, friendly, and also gave me some tips on how to use the smart thermostat as well as took a look at my humidifier and gave me pointers on how to maintain it. I felt he went above and beyond

Jason J.

Very dishonest and will take advantage of people who don't know anything about plumbing. They scam people!!! STAY AWAY. Charged me $1359.00 to cut 1/2"" pipe and put in a coupling. Total of 45 minutes worth of work. Do not let them in your house unless you are there to call them out on their BS. My wife didn't know any better.
They actually deserve 0 stars.

Greg G.

Waited around all afternoon in my window, and then just called and said no one now available.... Glad they have a ton of work, but just lost a customer..

Jeff K.

Electrical outlet check-High 5 cancelled 3 appointments on the same day they were supposed to be here!

You need to show up to get any credit for service/quality or value

Aaron B.

Had a tech come out to diagnose a problem (low refrigerant). Several companies came out, and all had a similar quote. This company came back WELL OVER double the price. Not sure how they came to that, but I would not recommend them.
Two stars because they diagnosed the problem correctly, but then were way too expensive.

Abigail J.

Wow! Insanely pricey!

Caller booking the appointment; a pleasure
Tech for the appointment; a pleasure
The price quoted; extremely wild! $632.00 for customer supplied of disposal unit and they install...that was with a $100 coupon! Plus all the unneeded adds they want to tack on.

Ryan C.

Pros: Quick and friendly (albeit a little pushy) service.

Cons: This company is a money grabber and are very aggressive with their marketing and review collection (hence the many 5-star reviews on Google, but as you see on Yelp here, they have like a 3.7 which feels more accurate.

To cut to the chase, you should contact Summit Heating & AC (who also does plumbing) for more honest service.

After an overly expensive garbage disposal repair (which by the way, included them installing a new mounting for my sink drain that tackily has their stupid logo on it which I have to look at every day now), I had them inspect my HVAC as part of a free deal. Their tech came out and recommended numerous replacements and additions that would have totaled close to 2 grand.

Suspicious, I had Summit come out the very next day. They found that one small capacitor in the blower motor could indeed use replacing but that none of the other work was needed. On top of that, High 5 was charging hundreds of dollars on the same parts compared to Summit. Their margins are way too high.

You'll get fast service with High 5 but will absolutely be overcharged and recommended servicing you do not need, and I simply can't tolerate a business that functions that way.

Erik F.

They installed water heater and sewage injector pump. Clean reliable and in time. Definitely would use again and reccomend them for your plumbing needs

Alan R.

Good tech, emergency service, reasonable prices for emergency service. Polite, friendly, competent.