Hicks Plumbing Technologies

B T.

Darrow is an excellent plumber. His is always right on time and quickly and quietly does a quality job. He is personable in a professional manner and provides e-mail invoices for your record. I will definitely continue to use him. He is certainly a cut above.

Scott M.

Darrow Hicks came out to repair the water line to my refrigerator, and inspect/evaluate the plumbing in our recently purchased house in Altadena. he fixed the water line and then made a thorough inspection, providing us with a detailed write up of his observations and recommendations. About a week later I called to have him reconfigure a gas line so our dryer could be installed. He took a look and concluded that we could make the proper and safe connection just by using a flex hose that was 12"" longer. He then showed me how easy it would be to install myself, and did not even charge me for the service call!

Darrow is a true expert, and committed to providing reliable, excellent, and economical solutions. I would recommend Hicks Plumbing to everyone. SIX STARS!

Laini B.

My shower needed to be fixed and I had been given n astronomical price quote from another company. Mr. Hicks fixed the shower for a very reasonable price the shower looks beautiful and works great.

Rebecca M.

Darrow Hicks is the best plumber I've ever hired because he is professional, effective and honest. He did a great job of repairing our leaky shower. Here's what Darrow did and why he earned my trust and future business:

* Showed up promptly
* Was always polite
* Clearly communicated the problem and his solution; answered my all my questions
* Because the faucet is older and the original components were no longer available, he called the manufacturer to learn about the most effective replacement component
* Cleaned up his workspace
* Didn't charge me for an extra trip he had to make
* Used technology on his mobile phone to be more effective, from taking a photo of the component in question to send to the manufacturer, to processing billing on the spot. This tells me he not only knows plumbing, he also manages his business well.

Darrow knows his stuff, gets the job done right, doesn't rip people off and is polite. He's everything I what I want in a plumber.

Eeeeee T.

You might have good reviews but leaving your customer waiting and not returning a call when you said you will phone back for a confirm time!

I followed up twice and no signs of Hicks reply. Guess I have to move on with another more responsive plumbing contractor.

Stephanie L.

I will not call any other plumber now! Darrow is very nice, helpful and his prices are very reasonable. I'm so glad I found him on here and now I have a plumber I can trust! I called to have a toilet fixed which he fixed in about 10 minutes but I also had questions about other things in the house. He did a walk through with me, answered all my questions and even wrote down what would have to be fixed with base quotes. Absolutely WONDERFUL!

Carol K.

Truly deserves the other 5 star reviews. Called in the morning for a kitchen clog. Said he could come in the afternoon, with two follow up calls that let me know the approximate time. Well dressed, well mannered, professional and very neat in the way he went about the work including the meticulous way he reloaded his truck. Later, the clog wasn't completely cleared (and he'd warned me kitchen clogs can be difficult). Next morning 9:00 AM (Saturday) he returned and quickly identified the problem - same quick work and water now freely drains. No additional charge. 60 day guarantee. Would certainly use him again.

Ricki-Ticki Timbo N.

Where to begin really?

I'm a Pasadena native and have had mixed results with plumbing over the years. It could be that I'm jinxed, or it could be that in general, there are a lot of people that claim they know what they're doing, but actually just slapped a decal on the side of their rented car and show up looking to cause leaks. Probably more the latter.

And then I stumbled upon Darrow Hicks, the consummate professional... he is clearly well trained and well equipped, and has been practicing in and around the San Gabriel valley since the 80s. From the moment of diagnosis his wealth of experience leaves little to surprise and conjecture, and he is able to quickly triage issues on the spot and recommend specific courses of action. One aspect of his style that I particularly enjoy is his willingness to recommend a suitable, but less expensive, course of action when that is appropriate. How many plumbers do you know who are pipe happy and ready to start tearing into walls and floors? Yes, many. How many want to replace whole units versus attempt a simple fix? Yes, many. Not Darrow... he is a sober minded and steady handed expert who will work with you on what the best solution is for you, your goals, your timelines, and budget.

I met Darrow for the first time today, and this will not be the last time that I call on his services. I just wish he also did taxes and electrical work!!! :-)

Rome G.

One reviewer said that ""This is old school primo customer service you cannot find anymore."" I called Darrow Hicks, he answered all my questions, gave me a quote then came to do the job excellently! I have no complaints whatsoever. What I have is a very high recommendation of him.

Annie H.

Showed up on time, worked really hard, explained what he did and didn't overcharge. I totally trust Darrow and am so glad to know a reliable plumbing expert!