Hi-Tech Plumbing & Leak Detect

Mo G.

I am not sure why only the bad reviews are being shown. I used them in a pinch and they were super helpful. I heard they are under new ownership so maybe that is part of it. Trenton came out and found a leak that two other companies missed. This will def be my go to plumbing company!!

Drew C.

Their customer service is horrendous. I was literally hung up on by the receptionist in the middle of describing the job to them. I guess if they don't want the work, they just hang up the phone.

Terri M.

Very disappointed with this business. The plumber was very nice and was here 2-2.5 hours. He installed a faucet on the kitchen sink (provided by us), installed a garbage disposer (provided by us) and reconnected the dishwasher. The bill was $845. That equates to over $400/hour. His work was good but this company charges way too much! BEWARE!

Maryann S.

Last year I had a slab leak. I called and they sent out a plumber with this ""hi tech"" equipment and found it for me in my hall bath. The gentle man was very nice and polite and did a great job. The guys who can me and repair it also did a great job and very respectful. When they cut into the wall behind the tub (hall closet) they found a problem that I was told by my builder 38 yrs ago that was fixed before the house was Sheet rocked. NOPE. My builder lied to me. The problem was that my tub drain was not hooked up but empted into a hole in the slab. Lucky I never used it that much over the years. Since I also had the tub faucet set leaking I had them replace it. Due to all the covid and I not wanting to go out shopping, the guy working on that found exactly what I wanted for me and then installed it. My plumbing problems were a bit more complex then just a simple slab leak. Sure it cost me more then expected but it was not their fault. I goes back to issues with my house. I was and am very happy with their service and all things considered for what had to be done, I feel the price was reasonable for the amount of work that was involved. I highly recommend them. You might find cheaper but I think you get what you pay for. My job was not easy and not a company that did not have top plumbers.

Patrick M.

Buyers beware!!

The technician broke the tub skirt when gaining to access my pipes. To his credit, he was very apologetic, took pics and told me he was very sorry, and someone from their office would be contacting me to discuss it. I ended up having to call them after 4 days as no one had reached out to me. I was told by JR in their ""customer service"" department that this was on me, and they would not be doing anything to fix it. He told me the access to my tub was not up to ""code"", and anyone with common sense should realize they could not be held accountable for that. He then went on to explain to me that I signed a contract before the work began protecting them from liability if they broke anything. I told JR that if this was how they were going to act, then I would be sure and let everyone know what terrible customer service they have. JR worked every way possible he could to keep from having to pay for it. He then offered me $100 to ""make it right"". The broken tub skirt is around $450 to replace, and then add the $300 service fee (nothing was fixed, just diagnosed) and I'm out roughly $800 for doing business with High tech plumbing and leak detect. So I told him he can keep his $100, and I'll try and keep someone else from ending up in the same situation.

Napoleon R.

Terrible customer service. I called them because I used them in the past. Basically I had a slab leak which I turned into my insurance company. (I've been in the industry for 25 years). I authorized the leak detection but told them it was an insurance claim. Without authorizing payment they took $3800 from my checking account and didn't notify me.

When I called they told me it was my fault for not telling them it was an insurance claim. (I did that several times throughout the process).

Meghan P.

I hired this company to come fix a toilet that was having issues flushing - after paying $244 my toilet still had issues, so I called and emailed telling them the toilet was not fixed. they sent a new tech out who told me their were more parts that needed to be repaired and I would have to pay for additional repairs. I told him to not do anything additional - and called and asked to speak to a manager saying this is BS on the phone-- I received and email from their president saying I used abusive language and could no longer speak to his staff or anyone over the phone and I didn't deserve a refund.
I told him the toilet was not fixed and I was charged for the toilet to need additional repairs, as they ""repaired a part"" breaking another in way.

I was told I will not be getting a refund after their tech told me my toilet wasn't fixed correctly and he was unsure if they did additional damage and they never looked at all parts to see what needed to be repaired.

I see on all other poor review the president lets the customer know why they are wrong-- so beware before paying the company because you'll have to hire a new company after you pay them

Jay E.

I hear about them on the radio. They say they specialize in leak detection. I have had an issue with water getting under my kitchen sink and the wood flooring is starting to buckle due to water. I had it looked at about a year ago and they said they had to replace a gasket. Seemed to go away and then, look like it starting happening again. I always wondered if there was a leak somewhere. So who better to call right. I set up an appointment they explained to do a leak detect it would take 2 hours at $300. I asked if it took longer what would happen, they said $150 for an additional hour. Makes sense, seems kind of high, but I really want to get this resolved so I agreed. They showed up on time and the plumber started to evaluate my situation. Here's where it goes south. He says, I want to make sure I check everything before I do a leak detect, that way if I can I can save you some money. He starts checking some things, has long conversations with me and stops working to do so, uses an infrared camera shows me where there aren't really any hot or cold spots that would show a leak. Says, you are missing some silicone caulk under the granite where the sink meets it and that could be it. He then goes to his van for about 30 minutes. I actually asked my wife if she saw him on her way in, she was coming home from work. He finally comes back in the house and gives me the bill. Guess how much? $300! So why didn't he do the leak detect? He said to save me money but it cost the exact same. So only thing I can guess is that he milked it to stay about 2 hours than shanked me for $300. Told me a bunch of things I should do to get some things fixed, your the plumber, why didn't you fix them? $300 I could've gotten a lot of stuff done that you suggested I do. Bottom line, he didn't fix or repair anything. Stayed for 2 hours and charged me $300 for his advice. Never again, you are B-F-L! (Banned for life). I cannot compete with the radio but if anyone asks my opinion on plumbers. Trust me, your name will not come up unless they ask about you and I tell them NO!

J N.

These guys saved my business. I own a commercial building near downtown and have a long-time tenant. Recently, the sewer line collapsed under the railroad line behind the building. After contacting Hi-Tech Plumbing, JR immediately began making calls on my behalf to the city and the railroad. He worked tirelessly for weeks trying to get an authorization from the railroad to replace the line under the tracks. After many unsuccessful attempts and much more research, he found another line nearby that we could tap into. His very professional crew replaced the line and put us back in business. I can't thank them enough for staying with me on this project. Anyone else would have given up long ago.

Keith M.

We called to have high tech evaluate our kitchen sink & bathroom sink after listening to the Sports Animal overwhelmingly endorse & advertise their services. Bottom-line, $139 service call & both items still require repair. What happened to the Sports Animal Discount...I spoke to the Manager JR & received further disappointment & frustration! Unbelievable!!!