Hi-Tech Plumbing & Air

Richard M.

No Star!!!! Hi Tech Plumbing & Air Should be called Hi Ripoff Plumbing & Air. These guys are crooks. If you don't have an idea of what your job will cost, or if you live in an expensive area or have grey hair, Do NOT hire this so called family business. The only business they are in is ripping off your family!!! I never write reviews let alone bad ones. However, this was such a blatant try to rip off someone that I have ever seen, I had to WARN you!! I called, they said it would be $89 to send out a tech and if I had work done it would go toward the work. They sent out a Tech. I showed him I needed a hose bid replaced on the back patio and a main water shutoff valve. He said he needs to go to his truck and work out the numbers and will be about 10 min. That should have been the tip-off!!!! Any good plumber could tell you on the spot what the labor would be to replace those 2 valves, plus parts. Even then, most plumbers would know the cost of a 3/4 inch hose bib and a 3/4 inch shutoff valve. So this is where the magic starts. Like OZ behind the curtain pulling the levers. He comes back and says, if you join our yearly service it will be $1,000 plus and get 4 visits a year and a bunch of other crap, but if you just want the two things fixed it will be $970!!! After I picked myself up from the ground in shock, I said you have to be kidding me!! How do you ever justify that $970 price?? I said the parts combined are about $50 and if you charge $100 an hour for labor and it takes you 2 hours which it shouldn't, that's $250, how the hell fo you get to $970? He asked me what I was willing to pay. I wanted to get it done so I said $400. He called his boss and came back and said they can take off $100. I said time for you to go. Couldn't get him out fast enough I was so hot!! So the tech leaves with my $89 check and unknown to me pulls up the street and parks. I then leave the house and see the tech up the street, I pass him and he's on the phone. No sooner than I pass him, I get a call from a manager. What do you want to pay? I said maximum $400. He said they can't do that but would take off another $100. So, already they are $200 lower and the job shouldn't be much more than the $200 they already lowered the estimate by. I then proceed to rip him a new one and go over the same scenario outlined above, parts and labor, $250. Then I tell him his company is a rip off and I will do everything I can on social media to warn people to stay away. In addition, I was going to the Better Business Bureau. He couldn't care less. I usually look at reviews before I hire someone and didn't here. However, after the fact, I did look at the reviews and there are similar complaints. Look at the reviews on YELP, they are real reviews!!!!! STAY AWAY!!!! To end the ripoff story, I got a reputable plumber out and he immediately said it would be $180 labor plus parts to do the entire job. The total I paid for the job was $225 compared to the $970 they wanted to charge me!!! Shop around for everything!!! You guys must not have a conscience!!

Emily V.

Great Plumbers here! We love Hi-Tech Plumbing!

Ehclarkbar E.

Called 9/15/20 to learn about services and capabilities to perform a deep dive home plumbing inspection and possible video scope on an older home purchase. As a owner of many properties, it is critical to do your homework first and secure the right company services to conduct an assessment to avoid buyer beware problems. Every plumbing company offer different service capabilities and pricing. Spoke with a Tony, who gave very vague answers to my questions. He needed to know the specific property address before continuing. The address is immaterial if you are told the general vicinity North Harbor WPB. Difficult to get service specifics or on-site visit price. Tony advised me to call a third time with the address before discussing further due to data entry needed and hung up on a prospect customer! Six competitor area plumbing companies were delighted to address questions and offer costs without knowing the exact address. If they did not know the answer, a representative called you back immediately. Made you feel that they wanted your business. Hi Tech Plumbing & Air just lost $600.00 initial visit and entire house plumbing renovations. Small vision equals no vision!

Felix M.

Great company, I had my ac go down they came right out and got it running quickly. I was worried I was going to be told I need a new one, but they repaired it and it's been working great! I've also used them in the past to fix a leaking toilet, it leaked from the second story onto first story ceiling. They fixed it and also installed a new toilet for me. Overall good service and good people working for them.

Austin D.

I've used this company many times for multiple plumbing/ac issues. One of their past employees was great but he's no longer there and I've gotten a few other techs of theirs. Every one of them has tried to charge me ridiculous prices and unnecessary fixes. I had a toilet that just needed a small rubber replacement of a $10 part while they were already out for a large job and they tried to charge over $500. Eventually I got the toilet fixed for free in order to keep me as a customer. I get the regular ac maintenance from them and the last visit they told me I needed Freon in my ac for another $300. Had another company come check it for me and it turns out the Freon levels are right where they should be. I'm currently trying to get refunded for my maintenance services but as of yet no luck. I highly recommend staying away from this company. It's been nothing but headaches and calls with supervisors. Stay away.

S D.

My father used Hi-Tech Plumbing when he had an emergency on a weekend with his water filter blocking the flow of water in his home. He was happy that Hi-Tech was able to come and the plumber got the water flowing again. But the plumber gave the wrong advice by telling him that all 3 filters (costing $200) needed to be thrown away and the plumber took them to dispose of them. It turns out it when my father spoke to the water filter company that Monday, it was only one filter that was the problem and it could have just been cleaned. In addition, the plumber tightened the 3 outer casings so tight that my father could not open them to put the new filters in that he ordered. When he called Hi-Tech he was told that it would cost $192 for them to come to his home to loosen the casings. Outrageous! My father has had this water system for 5 years and never had an issue opening the casings. It was the plumber's fault for making them too tight. My father ended up calling a handyman who helped him out for only $30.

helga l.

Very disappointed in the service - outrageously expensive 1 small handle and pipe replaced $ 263.-- We should NOT have used this outfit Helga O""""N

David D.

I contacted this company due to it's high google review rating, well this goes to show you that that in itself is NOT a good indicator. We had a tankless water heater to repair/replace at one of our rental properties. The Tech called when he was onsite to collect the diagnosis/estimate fee which I had not issue with as he assured me it would be credited toward the repair, he used an example of $1,700 and that the $162.91 would bring a repair like that to $1,557.09. I told him that this type of repair should only be half that price and he assured me it was only an example. Well, NOT..the price he first quoted was $1,700 less the $162.91 brining it to $1,557.09 so he had already picked out he price to begin with. During our conversation I asked him how much the Tankess Water Heater wast and he gave me a price of $1,447. So I told him we would supply the equipment, would the intall labor be, he then came up with a price of $757. I told him that made no sense and to have his supervisor contact me. The Supevisor called later on and told me that his technician mis-spoke and that he was on the phone when the technician called (But he failed to disclose that he was listening to the call, very unethical and likely illegal.) and that he had expenses and his hourly rate was $155 an hour (50% higher than most plumbers) to travel to the site, then pick up the unit and I told him his Diagnosis/Estimate should have covered that and the balance of the labor should have only been $110. He admited that they may 50% profit on the sale of the unit which goes to """"Labor"""". He then offered me a 10% discount and reduced the estimate to $1,398. Well, a reputible plumber gave an estimate of $350 for the install and together with my cost of the unit of $291 with tax, the actual repair only cost $641. Bottom line, stay far away!

Craig J.

Had them come out for an estimate to install a hot water heater They are SHADY gave an estimate $ times what we paid a reputable plumber. They have 4 other complaints with the Better Business Bureau and are unwilling to resolve any situations DO NOT USE THIS COMPANY THEY ARE SHADY!

Nanci J.

If I could give a """"0"""" rating or lower to this company I would. They take advantage of people who already are in a dire situation needing a critical emergency repair and try to coerce them into using their services despite the fact that the estimate given to them is hugely inflated compared to other companies. The sad thing is that this company does not care if a customer calls to complain because they have already scammed them with a huge bill. So typically their response is, """"Do what you have to do"""", in terms of reporting them to the BBB or threatening them with a bad review. They have no moral compass and have even engaged in telling customers they need a huge repair when indeed it was something of a very minimal cost. Apparently they have been doing this for so long that their conscience allows them to still sleep at night. STAY AWAY FROM THESE UNSCRUPULOUS SCAMMERS.