Hi Grade Plumbing

Phi N.

Jake was thorough and effective in fixing my water heater, which was not properly heating up my water. He also drained the water heater and there were a ton of minerals that were found (see pictures). Would highly recommend

Sayu S.

Very quick response and made a free consultation to visit my location. He offered a reasonable price, it actually was a half price of other company. I will count on Jake on the next time. I recommend him to everyone looking for a plumber.

Liza L.

Jake helped install a new bathroom in my home recently. The conditions were rather complicated, but Jake was very thoughtful in analyzing what would work and explaining the options. Don't let his youth fool you--he is very knowledgeable for his age, having spent almost half his life in the trade! The price for the job was very reasonable. However, most important to me is his professional integrity: he cares about doing the job well, and is willing to come back to make sure the work is complete. He is soft-spoken, but very polite and personable. I will definitely call on him for my future plumbing needs!

Lisa H.

I highly recommend Jacob of HI Grade Plumbing. There are many plumbers we used throughout the years, and so far, he is the BEST. We had a well known plumbing company do some work on our shower, and gave us a hideous white spout which didn't match our shower and did even a more hideous caulk job. Jacob fixed our leak and replaced our shower fixtures and they all look like we just bought our 27 year old home! He also fixed a leak under our kitchen sink. Pros: 1. PROMPT: tells you in advance when he is on his way, and gives ETA. If he is tied up at an earlier job, he will contact you to notify you as to when he'll be able to make it to your home. 2. THOROUGH: checks EVERYTHING that could be wrong, and informs you of good and bad news. 3. HONEST: I trust him in my home!! He tells you exactly what is needed, and gives a good estimate. 4. NEAT: He had to make an access hole on the other side of our shower. No debris, clean and tidy! He removed shower head, spout and valve, and our bathroom was clean after all the work he did! 5. COURTEOUS and HELPFUL and OTHER THINGS: Graciously gives tips on how to prolong life of valves. He is born and raised on Oahu, and youthful, so I imagine he will be around for many years to come. 6. REASONABLE PRICES: Yes. Need I say more? CONS: None.

Susan J.

The hot water in my shower started leaking overnight and my regular plumber was too busy to come in on an emergency basis, so he recommended Jacob Peterson of HI Grade Plumbing, who was able to come later the same day. Jacob was fitting me in his busy schedule, and he was good at keeping me updated on when he was going to be able to come over. After checking out the valve, he determined that the problem was corrosion in one of the pipes inside the shower (my house is over 100 years old, so sudden repairs are not unexpected) and that he was going to need to drill into the tile and fix the problem at the source. He recommended a single handle model and was very professional in installing it, including cleaning up the mess from cutting through the tile. Because he needed to go out and buy the hardware, he was not able to complete the repair in one day, so he showed me how to turn the hot water off at the heater so the leak would stop until he could come back. He pointed out to me that the pipe leading off of the water heater was corroded and leaking slightly. I asked him to give me an estimate on fixing that too. I thought the prices that I was quoted were reasonable, especially considering that it was on an emergency basis and so I greenlighted the hot water pipe repair too. My shower looks great and the leak is history. Here are the before and after photos. I am very happy with the completed work, and would not hesitate to hire Jacob again!

Kristian F.

Had a major issue one night and called HI Grade Plumbing. Jacob answered the phone after hours and was able to schedule me for the very next day. I was very pleased with his diagnosis when other companies couldn't diagnose it correctly. My issue was resolved in a matter of a few hours, and my home back in order. I would recommend anyone that needs any manini or big repairs to HI Grade Plumbing!

Frank R.

I met the sales rep on site and will be having them install a water meter later this year when tenants have moved out. Quick response!