HH Hydronics

Daniel D.

This is the second time I have used Hector to service the radiant heater in our Eichler house. My radiant heater was not working and since I had a service contract with American Home Shield, I contacted them initially, but they were unable to find any contractor to service my heating system, so they allowed me to choose my own contractor. Since Hector did such a good job for me back in September, 2018, I emailed him a message on a Sunday. He called me right away on Sunday night to schedule an appointment the next day. In fact he got to my home earlier than expected. He said he would come over between 4 to 5 pm, but he called and said he could could make it at 1 pm. I was not home, but my wife was. He came promptly,and diagnosed the problem, but before he could repair the heater, he had to call American Home Shield to get authorization. He had to wait an hour on the phone for a representative, and when he finally got one, the representative gave him so much hassle and problems that nothing was resolved. Without the authorization, he would not be paid. However, he was so nice, he repaired the heater anyway because he did not want my family not to have heat in this cold weather. He would not accept any payment from us and told us we could pay him later. I have done business with a lot contractors, I have yet to run across a contractor who was professional and nice enough to care about my family not having heat and not accept payment for work done. I told him to send me an invoice so I can claim reimbursement from American Home Shield. If you have problems with your heating system, there is no better contractor or human being, for that matter, than Hector.

Susan R.

Hector is amazing! He serviced our boiler, flushed and re-pressurized our pipes, and modernized our connections. We were very happy with his service.

Jon S.

We have a fairly old system in our home. It's been reliable, but we've needed it serviced now and again. We only used Lipp Hydronics in the past, but it appears that they may have closed. Hector (HH) was the last tech from Lipp to service our system before opening his own business. We recently had a crack in one of the heating pipes embedded in the concrete floor. Hector was out almost immediately to investigate the problem, and quickly located the break. We scheduled a Saturday repair and he was precisely on time. Hector was careful to tarp off our family room to minimize dust from cutting into the concrete (but I recommend putting tarps over things in the room as well, as it is just a messy business no matter what). The job was done quickly, and the site left in great shape. I think Hector knows his trade well. Hydronic systems are tricky, and I now trust Hector and will call him for future service if/when needed.

brian b.

Great experience with HH. With the near-demise of Lipp Hydronics, it seems many of the ex-Lipp people are out doing their own thing, and HH is one of those. Hector recommended a new boiler but that we should get a second opinion. Unfortunately, in January, no one else was interested in coming out and looking - and we were pretty sure he was right. His installation looks really clean and reasonable, work was done on time. I suppose we'll see in a few years if the installation was done correctly. The prestige solo he recommended seems to have a spotty record if installed incorrectly. Overall, very impressed!

Susan L.

Hector came within an hour after the incoming water line to my radiant heat started leaking. We have the original 1960s boiler. He was very knowledgeable about the system, communicated clearly, and did great work. I also had him install a new main line shutoff, since it wasn't shutting off all the way. Hector made sure the radiant system pressure was OK and there were no leaks before he left. A thorough job! He charged $165/hour plus materials, which I thought was very reasonable.

Chelsea I.

I was referred to Hector by a friend. I needed someone who could fix my heater. And normally , other companies I called would charge me a lot of money. But , hector gave me a fair price and managed to inspect my heater the same day I called. He was very friendly and patient with me when I asked him some questions. I will definitely call him again !

Andy G.

I am extremely disappointed with Hector's service.

I found HH Hydronics through my home warranty plan. He came to the house promptly, assessed the issue with my heating system, and told me he would order parts, get authorization from the warranty company, and be back in touch in a few days.

When I hadn't heard from him after a week I tried to reach him. After An unanswered email and text, I finally got him on the phone. He said he had the parts in order and would be back in touch in a few days. (See a pattern here? I did not yet.)

That's the last I heard from him. After another week-plus, in frustration, I called the home warranty company to make sure they had authorized the repair and they were not the holdup. They informed me that a week or two earlier he had contacted them to tell them he could not do the repair. He had never ordered any parts, and never sought authorization to do the work.

Of course the warranty company isn't going to go out of its way to help me...but after visiting my home and looking me in the eye to tell me what he planned to do, he did not do any of it. And he didn't have the common courtesy to tell me this so I could get help elsewhere.

I had high hopes for this service provider given how friendly and competent he seemed. Instead, I had to start from scratch weeks later finding a new contractor because of his unwillingness to engage in even basic communication. I am so disappointed.

B S.

I live in an old house with an even older radiant heating system. Things are just getting old and failing . Hector has been great from the start. Never any issues with his work.

Hands down the Best Boiler Man on the peninsula. He is Professional, Thorough, courteous, and very accessible in the event of an emergency. I trust his work.

Steve Y.

I had to go online when my supply valve handle broke under the sink.
Hector responded right away and said he could come by in 2~3 hours.
He mentioned he charges hundred dollar an hour, so I committed to let him do the work--replacing a supply valve. He called and came by at 4:08PM, and spent half an hour shutting off water. I did not expect it to take longer than an hour. Half way through he show me he replaced a valve, then he said he had to replace a compression fitting. When he finally finished by 5:58, he said he would send me his bill by email. I then asked what he would charge me. He replied 2 hours at $150, plus the parts at $15. I wrote him a check for $315. His work appears to be OK, but I think he tried to extend his time working.

Jinux K.

I had water heater problem and as you know once it happens its emergency. I wanted to get rid of tanked heater and install tankless type. Called several plumbers in hurry and got all sorts of different numbers in different response time. Hector provided most reasonable estimate and fast. Tankless heater install needs a lot of tricky things to convert from conventional tank type. He goes through good consulting how it should be done. My situation was not good for tankless and had to give up but interaction with him already gave me good confidence to hire him. I was able to fix my heater with gurus from YouTube so didn't have to replace my heater but i know I'll call him when my current one goes belly up.