Hetherington Mechanical & Plumbing Contractors

Veronica S.

Dan from Hetherington seemed pretty smart, that's why I took his advice to try and fix my shower.
Turned out to be a waste of a lot of my time and money.
I just found out that he already screwed over my neighbor who was having the same problem as I have.
So why didn't he just tell me what he actually knew ?
Was it because he ripped out her wall, damaged the shower cartridge valves and then refused to finish fixing her shower ?
I wouldn't have believed it except I just saw what they did to her shower wall and brass valves.

Mark O.

We recently had a handful of plumbing issues which were the responsibility of our HOA to resolve. This was the plumbing agency they called out to and they sent out ""Dan the Man"" who showed up promptly.

Of the various plumbing service calls I've dealt with in my life, this was by far the best for a number of reasons. Dan was extremely friendly and explained exactly what was going on past the initial drainage issues. He apparently had been to this unit multiple times before under previous owners and had even installed the toilet in question. He was very quick in resolving the issue and cleaned everything up nicely. He also gave us tips on how to mitigate the chances of this same issue reoccurring in the future.

In addition to the main bathroom issues, he was nice enough to take a look at our other toilet (not the HOA's responsibility) and pointed out the issues causing the flushing problems. He even replaced a problem piece without hesitation.

All of this would have cost a few hundred dollars normally but thanks to Dan's assistance, everything is now in working order.

Overall, I would certainly use their service again in the future because for resolving plumbing issues, this is ""as good as it gets.""

Katherine S.

I was really nervous about using Hetherington after reading the reviews, but I ended up not having a choice because of my building's HOA. I was really relieved when Dan went above and beyond anything he had to do.

I had water leaking into my bathroom ceiling from the condo above mine. Dan came out after hours (to accommodate my work schedule) to address the issue for me and my upstairs neighbors. He was great at explaining the situation and what would need to occur to clean up the water damage. While he was out he also inspected my tub and found the same issue as had caused damage to my ceiling. He fixed the issue for me, so that I don't cause this problem for someone else. I would definitely use him again!

Sam D.

Chandler Properties has been working with Hetherington for many years and they continue to provide our clients with excellent service. Bill Hetherington continues to always be incredibly responsive. Whatever the issue may be, you will receive a call back from Bill right away. Hetherington has been an integral part of our success here at Chandler Properties, and we are extremely grateful.

Robert B.

Complete imbeciles!

They called me and said they would come between 1 and 4PM.

3:35PM, no one here. I called again, and they said they tried to call me but had a wrong number....what?

4:15PM a contractor shows up. He's unkempt and smells bad. The first thing he says as he comes through the door is ""I thought you had to be chinese to live here""....was that supposed to be a joke?

4:30PM, the contractor tells me that he has to shut down the water in the entire house, just to change a hot/cold valve in my shower. I take a look, and the tools he is using look haphazard. I am not convinced he knows what he is doing. The screwdriver he is using to shut off the coldwater flow on the cartridge is too small, and doesn't provide the leverage needed to twist the stop. I need to tell him this befor ehe goes down to try and get another one.

5PM, he's completely stripped off the coldwater stop. Now there is no other option other than to shut off the water in the entire building to fix one valve.

I am so angry. Please stay away from these idiots. The reviews on Yelp are unanimously bad.

Canary U.

I used these guys to fix my radiator. The dispatcher was professional, as was the plumber. The invoice amount seemed reasonable.

Star off for being late to the job call.

Ross S.

They came for 2.5 hours. They asked for a credit card to keep on file but told me they wouldn't charge me until they sent me an invoice..
Then I get two separate charges on my credit card totaling over $1,300.
The second one was caught by my credit card's fraud filter as it had the wrong address and exp. number on it.
Hmmm.

This is very fishy and smells like fraudulent business tactics.

Jacob G.

I'm really surprised by the negative reviews here - I lived in SF for 10 years in a variety of old buildings and used Hetherington Contractors maybe a dozen times over the years and every time I had a great experience. They had someone out to fix my problems within 24 hours on almost all occasions - a couple times even quicker when I had real emergencies. Their recommendations were always right on point, work was done quickly and professionally, and always seemed to be really high quality (I never had a problem with anything they fixed again). A couple times when I had bigger jobs I shopped around a bit to compare prices and they always came in as the best compared to other reputable companies. Over the past year or two I've recommended them to a number of friends who have also had good experiences. Definitely a great option when you need work done and want to make sure that the people who do it will be honest, courteous, and won't try and cheat you. Office staff has also always been pleasant and easy to work with.

Matt G.

Called them because they apparently had some experience with a particular plumbing problem in our building with the toilets. Told me they'd call me back that afternoon, but didn't call back until the next morning. When I asked whether they could send someone over who had experience with this particular problem, the person I spoke to took umbrage and behaved rudely, stating that all of their plumbers were ""experienced technicians."" When I stated that we chose them because of their experience with this particular problem, and that sending someone with experience with this problem would save us money, he doubled down, and stated that he didn't even know what building I was talking about. We decided not to go with them: why bother when he won't even take the time to send the right person for the job?

Jeanne M.

Bill Hetherington is incredibly loyal to constant customers; I am a member of a SF Coop and Hetherington Plumbing has been our electrical and mechanical contractor for at least 15 years. I did contact him on his cell phone on a Sunday because I had that access as past president of our BOD. Not only did he remember who I was, but told me he had a truck out and would send someone over as soon as that truck was available; it did arrive, our hot water boilers were re-ignited and we were able to have hot water again. He took that extra step.

Jeanne