Hessville Plumbing

Christian K.

Excellent customer service, very timely and efficient.
Long story short; water main broke. City said it was our responsibility.

We called around to a couple companies in the area, these folks were the best pricing and I had the most confidence in their foreman/estimator.
Dave came out, assessed the situation and explained their plan of attack in a clear and concise way.
After approving the quote ($4200 to excavate 2' down, expose break and install a clamp, infill and level ground) it took about 3 days for the permitting to go through and they arrived the next morning.
It only took them about 4 hours to complete the job and head out. The work area was left in good condition and quite clean for the scope of work and mud involved.
The men were very courteous and professional when I spoke with them and thanked them at the end of the job.

I would definitely recommend them.

Adam P.

We woke up to the sound of our sump pump going off at 3AM on a Friday. There was a small puddle pooled around the drain in our basement and we didn't think anything of it. We figured the sump pump would take care of the water and went back to bed. We went about our normal morning routine and went back into the basement and now the small puddle had expanded to a quarter of the basement and sewage backing up out of the drain. We frantically called several plumbers. The soonest someone would be able to come out was *maybe* on Saturday. That meant we would have no toilets, no handwashing, no showers for the whole day. We have 2 kids under the age of 3 so that was not going to fly. I called Hessville and the person that answered the phone was very courteous and said she could get someone out to us today if we had an open schedule. I called around 11AM and they were at our house by 1:45PM and fixed the clog in the main line by 2:30PM. Thank you Logan and Marc!

Brendan R.

Sean and Logan were able to come out the day I called and fix my plumbing issue. Would definitely call them again if I have any future plumbing issues.

Sarah J.

Prompt, professional, and reasonably priced. Second time I've called Hessville Plumbing and second time I am completely satisfied! They came out when I was available, called prior to arriving and rodded my shower quickly. They will continue receiving my business for future needs!

Crystal F.

I was having issues with my toilet over the weekend and couldn't seem to get ahold of any companies. Every company said they would call me back and never heard back. I contacted Hessville Plumbing and they answered the phone right away. Some one was out within a few hours. They fixed my toilet and the gentleman who came Was very kind. I will be calling back with any future plumbing need!

Kimberly K.

It has been over 24 hours since an in home visit for an estimate on repairing or replacing a water heater. Still waiting!!! Luckily there was no charge for them to walk in my home and do nothing. To think that they left a potential customer's home with no hot water and that customer willing to pay what ever it took to resolve the issue is very poor judgement on their workers part. Almost seemed that they took one look at what needed to be done and said ""nope, not for us"". Thank God for a neighbor that was able to fix the issue in replacing the heating elements to get hot water heater working again and only cost me $40 in parts and a sandwich.

Matthew M.

I would never use this company again; I have insurance on my plumbing and they were called out twice in 24 hours....they only ran a manual snake though my interior plumbing which did not help...toilet barely able to flush; the workers acted like they didn't want to be here in the first place and the 2nd time was here for less than 30 minutes.

I offered a suggestion (my main needed to be cleared) and the plumber on site refused to take that possibility into consideration.

Instead he concluded there is something wrong with my 3 year old toilet.

A person can tell easily when a person does not want to be there,....and in my opinion that is exactly what was going on.

For a professional, licensed plumber to walk away from a toilet that does not even have enough power to flush toilet paper and claim its in working condition is inexcusable

In my opinion; the plumbers they sent did not have a good work ethic and didn't make the attempt to go beyond their ""work order"".

When a person tells a plumber there is a clog that is all they know.....

it is the responsibility of the professional to look beyond what the person does not know to get the job right the 1st time.

The insurance company is sending a different plumber today....and this simple clog is turning into a 3 day ordeal.

Katy P.

My experience with Hessville Plumbing was one of the worst customer services. First, the receptionist who handles the scheduling had the worst attitude. I believe her name is Lindsey. I had to question myself, am I not paying for their services? She would act like I was bothering her every time I would call. The technicians were not rude but turns out they did not have experience and were providing me an assessment completely wrong. I kept insisting with Lindsey to speak to the supervisor and till this day they have not returned my call to speak to someone. Its been a couple weeks now. I had to go with a different plumbing company.