Hertel Hardware

Joyce H.

Hertel did a wonderful job with our home's plumbing renovations. They replaced galvanized pipes with copper and replaced water tank, and in the process of these repairs, they found other issues which they alerted us to, and fixed them right away. We also hired them to renovate our HVAC system. They were patient with us as we spent a great deal of time looking into various options in terms of energy and cost.
The only small issue is that it is sometimes hard to get a hold of a plumber to answer questions, and you are often relaying messages through a receptionist.

Carrie I.

We have a 130-year-old house that lost power for 3 days during the Christmas bomb cyclone. We hired Hertel Hardware to repair the damage to our heating system, which ended up being quite extensive. They have been SO WONDERFUL to work with. They are very communicative and reliable, and they have gotten a ton of work done really quickly and efficiently. The crew who has been working at our house has been very considerate in terms of noise, clean up, etc. (which is very much appreciated in a home with two small children). I'd absolutely recommend them to anyone looking for heating or plumbing services.

Jonathan C.

You have to check their work, especially as a landlord, or be on sight while the work is being done. It can be a hit or miss with who you receive that day as a plumber. I have had great work done and work that I had to cancel. My main concern is their customer service can be aggressive and not client friendly. The image provided show the work that was 1/2 way done recently.

Susan N.

Hertel Hardware and plumbing. Servicemen cleaned our furnace today. Helpful and courteous. Would Highly Recommend.

Marie Grace W.

Keith and Kyle arrived at my parents house to replace the furance and dehumidifier. The first thing that impressed was that they immediately laid down a drop cloth to protect my parent's flooring. When they had to go to the truck to retrieve a part or tool, they did so quietly and did not leave the door ajar but closed it quietly behind them. They were efficient and so polite and patient when my parents asked questions. When they completed the job, they cleaned up after themselves and made themselves available to my parents regarding any additional questions they had. They explained everything that they did and how to maintain the furace and dehumidifier for maximum efficiency. They were very accommodating and respectful in appearance and speech. I highly recommend them.

Lisa M.

If you want to have a washing machine hose cleaned out for $200. Be sure to call them, otherwise find a reputable Company for your plumbing needs!!

Harriet Austin Z.

DO NOT USE
I have been waiting for a part for my water heater for MONTHS from them. (small leak) Every time I call they NEVER return my calls. When and if I do get a hold of someone, they ""check with the tech"" to see if part is in. Finally after waiting WEEKS for ""THE PART"" a tech came out and low and behold....WRONG PART. ""Have to order right part, (piece of piping). It has been going on since December. This back and forth and no communication what so ever is so very frustrating. If they don't want the job they could at least let me know so I can contact a reliable company to fix my problem, instead of keeping me waiting on ""ordered parts"", which they probably have sitting on their shelf !!!!
Horrible Horrible communication skills with this office!!!!!
The ONLY reason they got one star was because I had to rate in order to submit this review!

Aaron W.

Had slow hot water leak in the shower faucet. Charged $800 and left the building with no hot water for a week and a large hole in the wall.
Best part is the hot and cold water run simultaneously whenever the shower is on now. Worst plumber ever, I will never use them again.

Don F.

Called to inquire about service. Woman gave me a price range of $180-$400 to fix a water shut off. I asked if she could narrow that down, then she started yelling and hung up on me. Lost my business forever

Howard G.

These guys are awesome...as good as it gets! Woke up to find my furnace had stopped working overnight. Was getting ready to go out of town the next day...so really needed to get it fixed. I called Hertel Hardware, and within an hour of my call, the furnace repair expert Jason (and he really WAS an expert!) had diagnosed the issue, and went to retrieve the needed part. All told...less than 2 hours from the time I called to the time my furnace was once again blowing hot air. I've used these guys for years, and today just reinforced why. Speedy, courteous service, reasonably priced, by people who care. Thanks Hertel Hardware...once again, you've really delivered!