Hers and His Plumbing

Josh C.

My home warranty company sent Hers and His plumbing out. It was pretty obvious these guys just wanted to collect the $60 service fee. The tech spent about 5 min looking for a main line clean out and then said he needed to call the warranty company. Spent about 30min in his van and then came back to tell me the warranty didn't cover the clog because it was outside the house. I corrected him, the kitchen drained fine and the bathrooms were backing up. Since the sewage line exits near the kitchen, it's obvious the clog was between the bathroom and kitchen. The tech stuck his head in the crawl space to verify and agreed the sewage line exited near the kitchen. He then informed me that it was against company policy to bring any equipment inside the house and that he couldn't get on the roof. So after misdiagnosing the problem and then giving me a list of reasons he couldn't fix the issue, he admitted he couldn't do anything even if I agreed to pay the full cost of the repair. We had a licensed plumber out the next day and he had the main line cleared within 20 min of arriving.

Would not recommend.

Stacy C.

My warranty company picked this plumbing company for the major clog we were having. To start with, they were an hour later than the timeframe we were given. My husband explained the problem to him and showed him the bathrooms. Then the technician immediately went outside, did not touch anything in the house, run the water or anything. He walked around the outside of our house twice, peeked into the crawl space, and then advised that we do not have an outside, ground level cleanout. He then went to his truck and was there for about 30 mins on the phone. We are clearly not the only people ever to not have a ground level cleanout. When he returned, he informed us that the warranty company said it was not covered since we do not have the ground level cleanout. If that is the case, we obviously still need the issue to be fixed so my husband asked him how much it would be. He said, there was nothing he could do. When my husband was not happy with that response he said that he didn't want to bring the tools into the house to remove the toilet because it would cause a mess in the floor. It seemed like he was just trying to find a reason to do nothing from the very beginning. Regardless of whether we have to pay for it out of our own pocket or it makes a messin the floor, we would still need the issue resolved if we want to be able to use our toilets! I would never recommend this company.

Tim D.

Working through a Home Warranty service that did not want to let them cut into the wall. I did not mind paying for the additional money, but they just left. The plumber said he would have his boss call me, but haven't heard from him either. I tried to call several numbers for them this morning, but just get an automated phone system response and sent to voicemail.

Instead of working through the issue with me, they got their money and left. Well...so much for CUSTOMER SERVICE!!!

I'm not impressed and would not recommend or use them myself. There are too many good hardworking plumbers in the area to deal with some franchise plumbing outfit looking to make a quick buck without doing any real plumbing work.

Joe M.

Horrible. Slow service and wouldn't give an update on time they would be here so I had to sit home half the day waiting. When they finally did show up, barely looked at the problem toilet and stated it was not covered under our home warranty. Then proceeded to try and sell me another price to fix the problem and would have to come back another day ( so I could wait another half day for them to show up). They wanted an additional 200 dollars to fix the problem. Called another plumber who fixed the whole thing in no time for $40 bucks. What a rip off and would NEVER USE THEM AGAIN!!!

Jeffrey A.

We were referred to Hers and His Plumbing from a home warranty. Our experience with this company has been TERRIBLE. The guy who came out to do some simple work that the service fee would have covered cut a major pipe under the house without asking me if I wanted the part replaced, thus I now have a bill for 250 bucks or no water to the house. I didn't need or want the part swapped. I have gone under the house to look at his work and it is leaking and the water pressure in the house is now too low. I have called Hers and His Plumbing 2 times since and gotten an unfriendly woman on the phone who promised me John the service manager would call me right back after he got off another call. He has not called me back yet and this has been going on for over a month. The original plumber was friendly but I believe incompetent because his other work has caused a leak into our downstairs ceiling and he was potentially not honest by cutting a pipe and swapping a part without my agreement. (I was right there in the house if he would have asked I would say NO, but after he cut it there was nothing I could do but let him finish). I would not use this company again even with the home warranty service.

Maxim D.

Terrible plumbers! Not professional, always arrive super late and are not successful at fixing simple problems.

Brandon B.

Avoid this company like the plague. I filed an emergency claim through my warranty company on Thursday afternoon. The warranty company told me that a plumber would be at my house in 3-5 hours. A plumber finally came to my house Saturday morning and said that he didn't believe the necessary part was covered by the warranty, but that he would check and be back at my house in about an hour. 12 hours later and still nothing. No one at the company answers their phone or checks the company voice mail. I just filed a complaint with the warranty company so that I can try to get a legitimate plumber to my house to address the issue.

Michael F.

Was referred by home warranty. Sit appointment for between 12 and 3. Took day off work, but recieved call at noon that they could not make appointment due to death in techs family. This is understanable, but they were unwilling to work with me to reschedule at a convenient time. Bad business! I would stay away!

Greg Y.

We were referred to Hers and His Plumbing from a home warranty. Taylor plumbing had plumbed our house as new construction, but their work was so shoddy and they were so hostile every time we called from them to come out we didn't want them back! So Hers and His Plumbing was sent out. The guy was just GREAT! I followed him around and he did really nice work. Even re-did some of the glaring bad plumbing done by Taylor just to make me happy. What a contrast! Seemed like a smart fellow, wish I could remember his name but I will stay with these guys from now on!

Angie F.

As the previous reviewer stated, I was referred to this company by my home warranty . I called Hers and His and received a prompt phone call back and service was scheduled. The plumber arrived, and promptly began to tell me the warranty wouldn't cover any of the repairs that I had called them out for, except for a dripping shower which he began to tell me wasn't leaking but was just water running back from the line after the shower was cut off. After condescending me as the little lady that doesn't know how plumbing works he proceeded to dismantle the shower on my insistence and low and behold the shower valve needed replacing. Magically upon calling the home warranty company the other repairs were also covered and subsequently repaired.

One week after completing the repairs, I ended up with a frozen and burst pipe. When I went around under my deck to open the crawl space to see what was going on, much to my surprise and absolute dismay the crawlspace door was completely ajar and water and ice were flowing out of it. The plumber had failed to close the door upon completing his work, cold air got in froze my pipes and then they ruptured.

When I called to get them to come out and fix their mistake they tried to charge me a service fee and pay for all of the repairs!! Then they proceeded to call me a liar and told me to ""prove it"" that they left the door open.

Bottom line Don't use Hers and His Plumbing they have zero integrity!!!