Hers and His Plumbing

Scott S.

Wrote the previous review below last week but need to amend. A couple of days later, the owner of the company called, apologized, and said these problems would not occur again and that my warranty would be honored. He even reimbursed me for the other company's charges. So I will give them another chance and hope they will be the company they were before. Kudos for going above and beyond to rectify the situation!








(Don't know what has happened to this company over the past 6 years. In 2008 they were the plumber I trusted the most and recommended them to family, friends, and clients. In fact, I trusted them so much that at the suggestion of their service tech, I purchased a lifetime warranty for water heater repair. Should have known it was too good to be true. In 2011 I filed a claim and had to jump through hoops to get them to honor the warranty and I filed another claim in the past couple of days of December 2014 and was told they had no record of the warranty and probably wouldn't honor it, however the service manager would call me when he could. I was also told they would probably have no appointments available soon. To his credit, the service manager did call later, but by that time I had called someone else, Sewell Electric, a long time Franklin Tn business, because with a household of 4, going a weekend with no water heater just wasn't going to work. A few hours later, Sewells arrived at the house, diagnosed the problem, repaired the water heater and were gone within an hour. I had to pay a bit of money but it was worth it to not have to try and get Hers and His to stand behind the warranty they sold. Therefore, my future personal water heater business and my recommendations and referrals will go to Sewells.)

Matt A.

First, let me say that the plumber they sent was fine. He actually stayed late to make sure we had hot water that night, even if he did overcharge for some services and charge for some uncalled for things. For example, he charged me a fee for ""difficult access"" to my hot water heater, but then asked me to help him move the old heater out and then again to move the new heater into place - which I didn't mind, but then don't charge me a fee for difficult access. The company as a whole leaves a lot to be desired. Their customer service is atrocious. The people who make the appointments have zero empathy or apathy and are unwilling to work with your schedule or needs. Same goes with the dispatchers. I work in a customer centric business as well and we are always considerate of our patients and their individual needs and bend over backwards to make them happy. If you have a choice, I would recommend that you deal with a different company for your plumbing needs.

JP N.

Scammers! Quoted me over $900 for a job that another plumbing company fixed for $150. Was a 30 minute job!

Rebecca S.

Super helpful, very nice! Robert is the best plumber we have ever had. Very knowledgable and very clean cut. I recommend them highly!

Christy N.

David was prompt, polite, and very efficient. But most importantly, he fixed our issue!

Carol M.

Hers & His Technician was fast and solved our issues with an upstair toilet. I would use this company again and recommend them to my neighbors, friends and family!

Heather W.

Great, fast, very courteous service. Highly recommended.
I have used their services twice and I felt like I was dealing with competent, intelligent, honest people both times. There are very few services these days where you get decent quality of service, much less the excellent quality this company provides. I will use them for all of my plumbing needs.

Rich H.

His & Her Plumbing was referred through our home warranty company. They showed up as scheduled and did the job expected at the expected price.

Keith Q.

please learn from our mistake!!! and read more of the reviews on this page!!! I should of first... anyway they came out for a simple water leak from our house to the hose connection. he stated that the warrantee would not cover this problem and that my wife had to pay him $250.00!! or he would leave . she felt very pressured and uncomfortable. they were wrong to make that assumption and just wanted a quick payday and want to wait for the insurance check. so .... praying on the unfortunate.. bad work ethics.... overcharging.... bad deal they should not be in the business!

Lynn A.

Was dispatched hers and his plumbing today by American home shield They also told me I needed to replace my water pressure regulator and the cost to do that would be $745. On top of the $75 fee I had to pay them to come out. Bradley said that because the water pressure valve was bad none of the work I needed done would be covered by American home shield. So mad he took me for $75!