HERS AND HIS PLUMBING

Sue M.

They came to fix a leak in my shower and ended up causing a bigger leak in the wall - they could not, or would not fix the issue - I finally called our handyman who found the issue (that they swore blind it was not) - he fixed it - but not before I had water pouring through my kitchen ceiling - If I had listened to the plumber they sent - I would have filed a claim with my home owners insurance for a problem that did not exist.

Lan M.

Stay away from this company!! I contacted my Home Warranty in regards to a leak. They sent out His and Hers Company. Let's say after the technician left my home, he had already referred me to another company for services of Mold Remediation. Little did the tech know I had already taken photos of the property and where the leak was possibly located. However, he submitted a report to me after requesting it several times stating that my house was covered in mold and he wasn't able to inspect the property, which was far from the truth so he referred the services out. Of course, after doing some research about both companies, it seems that they are receiving kickbacks for referrals. So, I went ahead and requested an inspector to come out and inspect the property, and what turned up was nothing but a leak. NOT MOLD ANYWHERE. Just a suggestion, research any company on the BBB or any reputable site before you schedule with them. It will save you a headache.

David W.

These people are absolute horrible. Bad at diagnosing a problem and terrible about making their appointments. They just don't care. Run from these guys. I live in Canton, GA.

The M.

This company sucks you are better off doing it your self unprofessional didn't even attempt to do the job that they were spouse to do go to a homeless person and u will get a better job and u want waste your money unless u have money to throw out the window don't do it u can thank me later

Joy L.

if i could give the a double zero i would. this is the absolute worse plumbing company. they sent a tech to my home with know plumbing he pulled my toilet water everywhere in my bathroom. caused damage to my ceiling downstairs in my home. and tech replied thats why i didnt want to pull the toilet. but you are the plumber so why did you pull it. 2 days before the holiday family coming over cannot use my kitchen due to the ceiling leaking not to mention i still have a blockage upstairs and toilet that the tech did not put back together.

Tiffany G.

Leaving 1 star because I can't leave 0. My home warranty company sent His and Hers Plumbing to my home to clear a stoppage/toilet overflow. There were 2 men, per our discussion, one was training and one was only a plumber for a year. They replaced the wax seal with the wrong kind as per my second opinion. Admitted they made it worse. We were having to tell them how to use the only tool they brought. A snake you can buy at home Depot as I have the same one. They literally said we can't fix this, we don't know how. Then proceeded to tell my home warranty company that they snaked to 100ft and it was not normal wear and tear and was due to excessive wiping and tampon usage. Now I've had a hysterectomy and my children use pads. We only use Scott toilet paper AND that half bath has not been used on a regular basis. Therefore I was denied coverage from my home warranty company and was shocked at their service as they left the half bath a mess as well. Don't recommend.

Colin O.

Just kicks the problems to the insurance company and the company kicks the problem back to them. Not willing to perform service even if I wanted to pay.

Dee C.

We experienced a water leak in our front yard. The water company came and took a look at it and said it was a main water leak on the homeowner side. We then called our warranty company and was contacted by Hers and His plumbing. One of their guys came out and told us it was roots around our sprinkler system. He said he could fix it, but warranty won't cover it. We needed to pay out of pocket. He stopped the leak, but now our sprinkler system won't work. It was working fine even with the leak, but we were already wasting too much water with the leak, so we stopped running sprinkler once we noticed the water leak in yard. Hers and his sent the guy back after we called and explained sprinkler wasn't working anymore. Guy came out and couldn't fix what he had broken. We then called irrigation company and this guy told us the leak was NOT from sprinkler system and it was in fact main water line. He could see the work the plumber did and the damage he caused. We called Hers and His and told them our irrigation issues and asked could we be compensated for this expense since their guy caused it. We have asked to speak with a manager and it has been a week and still no call back. We feel like we are being given the run around. For anyone needing plumbing repairs, we do not recommend this company. The young guy did try to correct the issue, but once he saw that he could not fix it he should have been honest and helped us rectify the issue with Hers and His plumbing. Very disappointed in them. Our yard was also left a total mess. He didn't even level out the dirt when finished.

Catina T.

Took them 2 weeks to get someone out to our home. They were supposed to arrive on 1/23/23 between 11 & 2. No one showed. I called them 3 different times (holding for 30 minutes each time). All they could tell me was that someone would be out that day, but didn't know a time. The plumber didn't show up until 7:30pm that evening. He took and look and said that he needed to order a part and can't fix it until then. We were told that they would call us to get back on the schedule. I waited 2 business days before I called them again because I hadn't heard from them. They finally get us on the schedule again for 1/30/23 and told us that hopefully the part will come in by then. They said that they would call us to reschedule if the part didn't come in. Now here it is 1/30/23, I haven't heard from them so I assumed the plumber would be here between 1 & 4 like they told me for the appointment. At 3:59 I received a text stating that the plumber was on the way. I waited until 5pm at which I had to leave for an appointment. My Ring doorbell never went off and I never received a phone call. I am beyond upset with this company and their lack of communication. It is so unprofessional. I am now going to have to reach out to another plumbing company because this one clearly sucks and can't get the job done.

Kenny W.

TERRIBLE!! I was selling my house and it needed a new hot water heater. Waited 3 WEEKS to have a hot water heater replaced...and THEY NEVER REPLACED IT!! I had to cancel it and just found a local plumber to do the job. The supervisor at the Atlanta office, Eric, should be FIRED IMMEDIATELY! He was rude and just to be an a**hole, he scheduled me an appointment for my HWH to be delivered, knowing damn well they hadn't even received the unit yet. He just wanted to get off the phone with me. I had to push back my closing date, causing me to have to make yet another mortgage payment! DO NOT TRUST THESE PEOPLE!! SCAM!!! ZERO STARS!!