HERS AND HIS PLUMBING

Hong C.

still very mad at the company - i discovered a leaking water heater on May 27 and this company was hired through my home warranty company. the tech came out and provided an estimate to the home warranty company. I finally agreed to the out-of-pocket amount on June 3 and signed off with the project. On the same day, this company told they were ordering parts and would set up the appointment once the water heater is ordered and ready. I didn't hear back from them so i called on Wednesday June 16. Was told that the tech """"spoke"""" with me the following week and I '""""decided"""" for a """"buyout"""" with my home warranty company so they closed the work order, while in fact I had no communication with the company ever after June 3. Short story is that this company can not be trusted. Avoid it at all cost would be my advise. I spoke with my home warranty company and shared my experiences. Again, never do business with Hers & His Plumbing. Enter at your own risk!

Vernon C.

Great customer service and very professional! They arrived on time to troubleshoot and replace my garbage disposal. One of the gentlemen was a local veteran neighborhood superstar plumber to the Lilburn/Snellville area that I had do work for me in the past so when I saw him show up with a new company I knew what type of service I would receive before they entered my door! Check His and Hers plumbing out for your excellent service and results!

Andrew L.

A horrible experience. Our issue was mainline water service to our house. They insisted (insisted!) that the repair would take two people half a day and require removing a slab of concrete. I questioned this several times and was assured that no other solution was available. They assured me that the guy who made the assessment was experienced and qualified. Over two weeks later they show up and decide that all it would need is a replacement section of PVC piping over the broken pipe. They guaranteed that they would call me when they arrived on-site to do the work (at my request). I find out they not only showed up and did the work without calling me, but that the work took a little over an hour and involved none of the methods they were so insisted on needing. They then left WITHOUT CALLING ME after they finished. The kicker here is that when I asked to see the invoice, it appears they may have billed our insurance company for the original estimate of two people working an eight hour day and ripping up a concrete slab (much more $$ for them that way) rather than the simplified work that was performed. It wouldn't surprise me at all if this happened given their MO of saying anything to keep from losing the business.

Martina L.

After the initial inspection, and $100 charge to do so, they gave us a date to complete the job- a week away. On the day, A week later, they call and state they cannot complete the job. Very irresponsible and unprofessional of the company. I would not recommend them.

Donna B.

this place is just a call center do not use if you want a real licensed plumber.

Debra D.

I had a horrible experience. I had a plumber come by my house and charge me $100.00 just to tell me I need another part. He came back with the wrong part and told us me we neede to wait for the right part and they needed approval for my home owners insurance to put the part on the water heater. This process took 3 weeks. So that means 3 weeks without hot water. I finally had to go with another plumber and get the water heater fixed.

Heather N.

This company is a complete fraud!! They leave the job unfinished with the promise of returning, and then take your money and run. Then they started screening my calls and wouldn't answer the phone to discuss the matter with me. Absolute worst service I've ever had.

Kelly W.

Horrible service! They tried to get me to finance having work completed because they said Homeserve wouldn't cover the job. They lied!

Ferny C.

I wouldn't ever use Hers & His Plumbing. I had a toilet backup on Saturday and scheduled an emergency plumber for the next day (Sunday). On Sunday they canceled and said that the plumber would come Monday. Now the kitchen sink is overflowing also and guess what? They canceled again and now said they weren't available until Wednesday. So unprofessional. Total fail.

Bridget S.

Worst customer service ever. I scheduled this appointment over a week ago. They were supposed to be here today between 2-4, they showed up at 12:15pm with only 15 minutes notice that they were coming early - and said they'd only wait 15 minutes. Even if I left work right then, I wouldn't have been home in 15 minutes. They proceeded to say they couldn't come back at the scheduled time because someone had to get their kids at 4pm. I asked again why then they couldn't come back at 2pm and they said because they can't make the plumber wait. It's not my fault you scheduled your time poorly - so yes, you should have made them wait. And since you don't work weekends, I now have to take off work again - and you better believe it won't be for an appointment with you.