Hers and His Plumbing

Javy Z.

I had Her and His Plumbing Florida  come to my house today, Tuesday, February 23, 2021 to service my water heater because the overflow pipe that goes to the outside of the house from it is constantly flowing water.  I ended up with this company through a water heater repair plan I have with Duke Energy in which they sent the job to. The temperature and pressure release was replaced which was told was the problem and also that the 2 thermostat settings were set at a different temperatures, one higher than the other one, so they were both set to the same at a lower temperature.  The problem didn't stop immediately and was told that it should take about 1 hour until it cools down and it will stop, that if it does not to call back again.  Since it did not stop, I ended up calling again.   They sent someone different and this person said that wasn't the problem but the problem was the thermal expansion valve.  This was not covered under the Duke Energy plan.  Per their terms and conditions, it only covers if you need the water heater replaced or repaired.  Somehow it covered the other valve that was not the problem.  It was going to cost about $300.00 for this so I said no.  I had that repaired last year.  I told this to the second plumber that came and didn't matter.  Was still told there was nothing wrong with my water heater and that could be possibly the problem.  This shows that your plumbers have no clue what they are doing.  Also, they made the problem worst and now the pipe is flowing more water than before.  I contacted you back about this and you could not care less.  My water bill is going to be higher because of you. My water heater is from 2005.  The original that came with the house.  You said that there is nothing wrong with my water heater which is doubtful.  I say this because there is another owner here in the community that had the same problem that I am having and with the same original water heater and after replacing it the problem was solved. Of course, Duke Energy's water heater repair plan is useless, since is only good and they will cover it if the water heater has to be replaced. I called your company again regarding this after the second plumber's visit and you couldn't care less.  All that you did is transferring to this same plumber that just came which told me the same thing. Seems you are not only clueless and don't care, but also out to see how much money you can get no matter what. Based on my bad experience with your company and on my opinion I am advising people to beware of your company and look for a different one.  Save yourself the aggravation and money. I called Duke Energy to tell them what happened and they couldn't care less. A warning to anyone reading this and that has Duke Energy and if they are offered any of their protection plans not to waste their money like I did.  I also have their surge protection plans which after this experience shows that they are useless. Beware!

Gregory T.

This company was once good, until they hooked-up with Warranty Companies. Years ago I called them to do work independently at my home and it was impeccable! I use them now through a Home Warranty company and all the do is steal your money with no viable reasoning why they can't do anything. The problem is their corporate office in Tampa and Tennessee telling them to do this. Better profits I would think. Totally disgraceful and Un-professional to say the very least!

Arlena M.

This was a warranty repair for American Home Shield. I made the request Friday Night and Hers and His contacted me via phone, text, and email Saturday morning for a Monday morning appointment slot. Jeff arrived promptly near the beginning of the window wearing a mask. My hot water heater is in a separated room off a carport, and I let him be, so I can't speak to if he had it on the whole time but it wasn't a concern. I told him my suspected concern of bad electrical elements given the symptoms, and the fact my hot water heater is almost old enough to drink. He was able to promptly diagnose the problem and replace both the bad heating elements and thermostat within an hour. So far, am happy with the service, countering the iffy reviews here. Will Update for any changes.

Cathi H.

The worst customer service I have ever delt with. I have a warranty with American Water resources and they have sent this company to my house twice over the summer, they guy that came out did nothing. Just stood in my kitchen and fed my BS. Then he came back out for the same problem and wanted to charge me all this extra money and did nothing again, I had to call another plumber and they came right out and fixed my toilet and I had to pay $277. This time, I had a sewer backup on Saturday, Jan 9th at 3pm, and called American Water resources again and they contacted Hers and His again, even though I didn't want them, and it's Monday afternoon at 330pm and I still have not heard from this company. I had to call another plumber at 445pm on Saturday because my toilet had overflowed so bad twice that I also had to call Servpro to come out and clean up. Today they are back to tear up my hardwood floors in a bedroom and living room and also but my whole bathroom. And maybe if this company would have shown up on Saturday when they were dispatched and accepted the claim I wouldn't be in this situation right now. Terrible company. And I will make sure I let everyone I know on social media about this company. Shame on you.

Sherry H.

Once they came out and I had superior service. The guy I had this time is an ass! We have FPL insurance for our exterior water lines . Apparently he said this one wasn't included because the water goes into the house So if it GOES into the house why do I have insurance to cover the outside water lines? Because I'm stupid for having it. It COVERS NOTHING!!!!!!

Amber Dawn B.

A plumber came because my kitchen sink was leaking. He wouldn't even enter the PROPERTY without calling the property manager for payment. Literally before he got in the gate. He said there was nothing wrong after he looked and left (mind you theres a giant puddle under the sinks). Less than a week later my hot and cold water faucet handles blew out and the water wouldn't turn off. They sent another plumber and my gate code wasn't working so he couldn't get in. I drove in so the gate would open and they wouldn't follow me in. Mind you, he won't pick up the phone while I'm trying to get him in. I do another uturn and pull up next to him and say that he has to go in the gate and he says he won't follow me in. I said """"well you can't get in without the code and my codes not working"""" so I pull off to the side to go get my manual card to swipe and get him in. While I'm getting the card he LEAVES on Christmas eve. The man had no patience. I can't fix a broken gate code. I was already struggling with that not working and the guest code wasn't working either that the office was supposed to me managing. He still wouldn't pick up the phone to talk to me. I finally got a hold of him after attempting to call FOURTEEN TIMES. He would barely talk to me and kept trying to hang up on me saying """"bye, bye, bye, I'm not talking to you, bye"""" when I called and said """"I came back with the gate card. Did you leave? I'm here with the card."""" I called the company to tell them I was getting the gate card and he just left. They said I was so rude that they are banning me, my property manager, and my owner from using them. Talk about rude! The man wouldn't even pick up the phone or let me speak, same with the lady on the phone. I called and was in the middle of explaining that my driver left and wouldn't talk to me and I wasn't sure what was going on and she cut me off and put me on hold and gave me an attitude. They left me with no service the second time, attitude, and lazy service the first time. Have a nice Christmas to you too folks!

Rocco M.

Our family's experience with Hers & His Plumbing was horrible!!! They earned a ZERO rating in every key area: 1) PROBLEM RESOLUTION: Hers & His Plumbing was sent to us by our home warranty company. They made FIVE visits to our home to fix a toilet leak and they failed all five times to fix the leak!!! 2) TIMELINESS: One of Hers & His """"plumbers"""", Jeff, had an appointment with us between 12 Noon and 3 PM. Those three hours came and went and Jeff neither showed up nor called. 3) PROFESSIONALISM: On another day, Jeff came to our home for the company's FIFTH call regarding the toilet leak. Jeff failed to fix the problem and he LIED on his report. Our home warranty company let me know that Jeff said the toilet had no mechanical failure and that I moved the fill valve. I NEVER touched a fill valve!!! I didn't even know what it was until I googled it. Jeff's actions and behaviors were DISHONEST and EGREGIOUS!!! I have it all documented. I pride myself in being a kind, caring person but His & Hers Plumbing and Jeff's actions and behaviors have brought out the worse in me. There is a silver lining!!! Hers & His Plumbing stopped coming after their FIFTH FAILURE. The home warranty company dispatched a new plumbing company and they fixed the toilet leak in ONE VISIT!!! Based on our family's experience, my strong advice is to AVOID HERS & HIS PLUMBING AT ALL COSTS!!!

Charles S.

Call them and see how many visits it takes to repair. A simple sink leak fix has taken four visits. Parts always on order or the work order is canceled or lost or some other excuse. I think their team wants to just suck up the warranty company money and not actually do the work...at least here in Orlando. Oh and sink cartridge still has not been replaced. I noticed that they have not claimed this Yelp account and looking at the reviews I can see why.

Kristine R.

I am not an individual who prides herself on complaining and I have never written a review like this before about any other company. But the technicians for this company are dishonest and the company refuses to take accountability for their work. Two technicians were at my home yesterday replacing our water heater. They turned our water off for a period of about 30 minutes and when they turned it back on, they chose to use the kitchen faucet to test if the water came back on. It didn't. The technician himself, named JEFF ALLEN, said that the sediment must have collected in the cartridge which evidently clogged with the pressure of the water being turned back on. JEFF ALLEN HIMSELF ADMITTED THAT IT WAS AN ACCIDENT, THAT IT SOMETIMES HAPPENS, AND COULD HAVE HAPPENED TO ANY OTHER PLUMBER. So fine-we understand that with home repairs, unprecedented accidents happen. We asked for them to fix the faucet (since their actions broke it and it was completely functional before they walked into my house), and he tried his best as he fumbled with the faucet, taking pieces apart. But then he said he didn't have the proper tools to fix it (????). THEY ARE A PLUMBING COMPANY-HOW COULD THEIR TECHNICIANS NOT HAVE THE PROPER TOOLS ON HAND TO REPAIR A FAUCET???? Instead, they walked out of my house, leaving my family with no running water in our kitchen right before dinner time. We called Kohler and will receive a new sink cartridge, which could take up to 7 days. Oh & by the way, Kohler said there would be no special tool to repair, just a new piece-so makes you wonder if these plumbers are even properly trained if they insisted they couldn't repair anything just because they didn't have that """"special tool""""... But when we called the plumbing company to ensure that when the part is received they would come out to fix it, they said they only would AT OUR EXPENSE. How does the negligent actions of a technician breaking an appliance in my home result in the customer paying twice?? When I spoke with a manager who conferenced the technician himself on the line, JEFF ALLEN stated that he never touched my sink, and therefore wasn't responsible. He insinuated that we broke the faucet ourselves. (WHY ON EARTH WOULD WE BREAK OUR OWN KITCHEN FAUCET??) RUN from this company. Do NOT let any of their technicians onto your property as they are dishonest and will not relay any truth. The company takes no accountability for their technician's actions and refuses to make it right when a mistake was made on their end. I am not only disgusted, but now without running water in my kitchen when I have two young children to care for. And apparently the only person capable of making a decision that would allow their technician to simply come back and fix what they broke is on vacation for the next 5 days. They shouldn't need a manager to tell them to come back & do the right thing!! It's not that difficult to provide a service which you are supposed to be trained and educated in!! I understand that these CoVid times are stressful for everyone, customers and businesses alike. That's why I would assume that during these overwhelming times, businesses would be going out of their way to try and provide the most exceptional customer service to paying customers, and I'm truly baffled at the level of dishonesty. Insinuating that we broke our own kitchen faucet because they don't want to come back and fix what they broke themselves is a new low. It's absolutely shameful. JEFF ALLEN should be ashamed of himself and the company's reluctance in fixing his mistake is a clear example of negligence and horrendous customer service.

Susan M.

Zach failed to perform his work in a manner that was professional. He broke the cinder block and concrete exterior of our home and drove away without telling us. He also left old screws and fittings on the floor and hanging from the walls. He also routed a pipe across the floor not next to a wall or out of the way. When I had him come back out to fix the exterior wall that he completely destroyed (an area 10-15x larger than the opening required for the pipe exit), he did not notify us of his arrival, did not complete the repair in a manner that is structurally sound (I am an engineer), and left behind a pile of mortar and broken concrete. If you want work performed in a professional manner, do not use Hers and His Plumbing.