Hers and His Plumbing

Danielle G.

Horrible! I made an appointment with this Company. They said that I had to wait four hours for the plumber. Left work at 12:00 and 4PM came and no one showed up. When I called they said that they did not have my phone number? Yeah right! I made the appointment, gave them my phone number and address. And they repeated my phone number back to me. The person that answered the phone today when I asked where they were at just gave me a bogus phone number for me and said that they """"tried"""" to call me and it was """"just busy!"""" No one called or showed up! I told her that it's is 4PM and can the plumber come? That I waited all day? She said no and that I could make the appointment for tomorrow from 9AM to 12?! And miss another 3 hours!!!!!???? I never use them nor refer them to anyone! My Boss was upset that I had to leave early and now I lost hours at work and am forced to find another plumber! Thanks for nothing!

Baba B.

Our home warranty company sent them out to look at our tankless hot water heater. The repair man proceeds to check the heater can't find anything wrong with it and states that our problem is our Fossetts our house is two years old this should not be happening on a brand new house waited a week to get a response never got anything out of them called three times on the third time was told that they would call me back with an estimate on how much it would cost if I had to pay out of pocket that was two weeks ago this is been going on since January 3 and I'm still waiting on an estimate I would not recommend them to anybody.

Mickie M.

They tried to shaft the wrong customer. Just needed a toilet tank kit replaced and shut off valve replacement. Instead they tell me we need a whole new toilet and replacement of inlet water pipe with a $500.00 estimate. Had a local plumbing company come next day, replace toilet tank kit and replace shutoff valve, total bill was $105.36! This place attempted to rip us off! I wouldn't use them EVER!

Been There Done That I.

I had someone come out and wanted to charge me over $650 for a service in which they claimed my Home Warranty company didn't cover. I still had to pay $100 service fee to my Home Warranty Company, to have them not complete the job claiming it wasn't covered. When I called Roto Rooters (much larger company). They fixed for less and they said the issue would have been covered under my Home Warranty if Her's and His Plumbing had they done it right. I believed they were trying to make additional money claiming that certain things were not covered. No one ever answers the phone. All they have is voicemails which I've left several messages and took days for someone to respond. I will never use this company again. DO NOT USE THIS COMPANY!

Shane A.

Terrible. Do not do business with them! You have been warned. My home owners insurance called them to come out. Unfortunately my water heater was not under warranty. So Hers and His plumbing said I could pay their $100 service fee and they would order the part I needed. And when the part arrived, they would call to schedule an appointment and I would not have to pay again. Well, that never happened. They took my $100 and never ordered the part. They have been dodging my calls and claimed I never called back. They refuse to order the part. They refuse to call me back. They refuse to do the work they promised to do. That's the bottom line. They're thieves. Do not do business with them.

Aric R.

The NWFL technicians are top notch. Can't speak for the rest of the company but they do great here.

Rachel S.

If I could leave zero stars I would. Absolutely ridiculous company. I have AHS home warranty and this company was assigned. They came for first appointment...then left. Did not finish the job. In fact after he left a leak occured to condo below that we never had. . The technician said nothing he can do. He has other calls. FIVE appointments were made and every one of them cancelled. We had to call at the end of the time window to ask when they were coming. We then got one excuse after another of so sorry but need to reschedule. After the fifth cancelation they tried to make a 6th...a week later. Enough was enough. Absolutely terrible company . DO NOT USE. Can't trust them and totally unreliable.

Jean-Claude C.

We contacted Hers & His Plumbing for some plumbing repairs in Celebration, FL. They confirmed an appointment for 11-2pm arrival. They called later to say that they would be there between 10-1pm. On the day of the appointment we received a call at 8:45am stating that they were on their way and will be there at 9am. I instructed them on what needed to be done in the main house and to get started. I explained that I would be there by 10am (our scheduled time) to let them know what needed to be done in the guest apartment above the garage. When I arrived, I wanted to show them the toilet that I needed replaced in the garage apartment. They assured me that the toilet was fine and that they fix it. When we walked up to the garage water was pouring from the garage ceiling. I knew the toilet upstairs was defected and had the water turned off. I also instructed them to only work on the main house. Hers & His Plumbing informed me that even thought that they """"fixed"""" the issue, the tenant turned the water on, so they weren't at fault. I asked to speak with the owner of the company. They put me on the phone with a person named Jason who I later found out was just a team leader. Hers & His Plumbing left the house, leaving thousands of dollars in damages. I contacted and left a message for the actual owner. I never received a call back.

Jane D.

Completely incompetent staff. Made a service call through mt home warranty and after three visits the issue was still not fixed. Now we have thousands of dollars in water damage and no one will answer the phone.

Jessica M.

Absolutely awful!!!! Do not use! I will be filing a complaint with the BBB. They came out to look at our busted pipe outside our house, toilet that was making a slight noise when filling, shower handle that keeps turning, a leaky water heater & leaking tub faucet. They fixed the pipe outside shockingly quick and a lot cheaper then expected, replaced the valve on our toilet, looked at our water heater and said put a bucket underneath it, looked at the shower handle and said they'd break it more, then came the tub!!!!! We had a home warranty and they said everything would be covered besides the pipe outside. Ok great, they go to look at the tub that's dripping once every 20 seconds or so, nothing bad but figured since they were coming out we'd get it fixed. They broke the part in the faucet and said they had to look around and see if they could find one after about 40 minutes of sitting in their truck they said our home warranty wouldn't cover the tub and that it was going to be $500 in labor plus parts to fix the tub. Mind you, it was a leak! They completely broke the faucet to the point they had to shut the water off and cap it off. It is inoperable now. After fighting with the home warranty company and hers & his the warranty company said hers & his was responsible for fixing it. Hers & his said they'd send another tech out to evaluate it and see what the other tech did and get this resolved. Ok fine another day my husband had to take off work for them to come out. They came out and this tech wasn't even interested, told my husband he wasn't fixing it and that it was his problem. Sadly not even exaggerating. My husband said ok we'll I'll be leaving a review and calling BBB and he just shrugged and said ok and left. Worst company around. DO NOT USE THEM!!!! This is what they left behind. They completely capped it off