Hers and His Plumbing

Valda D.

A representative from Hers and His Plumbing was sent out by Old Republic Home Protection. The technician did not repair the issue because he was informed that the issue was not covered. After waiting for about 2 weeks I called the company to request a copy of the technicians report. I was told that it was going to be emailed to me. A week and a day later the email was not transmitted. I called today 5/22/19 at 10:51am to request the report again. Again I was told that the report would be transmitted within 30mins. Six hours later still not report. I think this is very poor service for something as simple as receiving a report. I'm glad I didn't pay the $450 they were requesting just to change a faucet.

Maria E.

This company was assigned to me by Home Shield home warranty. I called Home Shield because I had a leak under my kitchen sink that was spilling water on and off for about a month. This company send a tech by the name of Kevin to my home. The date he was suppose to show up between 10-1PM he showed up to my house at 230 pm without calling to tell us he was going to be late. Once he arrived without tools my husband was told he could not see a leak. Never inspected under sink. Only open the cabinet doors under the sink. When asked by my husband if he could check the pipes to check for the leak he said no. But said he would be back if we found it. Charge the 75 dollar fee to Home Shield and left. We call him back because after he left and within 10 minutes of his departure I found where the leak was coming from by inspection of the pipes. He never returned, my husband spoke to the manager and explained the situation and I spoke to Home Shield. Technician returned the following day after 3 hrs delay without calling to say why he was late. When I showed him were the leak was he proceeded to tell me I broke the pipe when I touch it to show him the leak. He proceeded to threaten me and reported to Home Shield that I broke the pipe. I reported all of this to Home Shield who proceeded to tell me I had to star a new work order and that I would be charge 75 dollars again for copayment unless the new technician could prove I did not break the pipe. What would be my purpose of me breaking a pipe and creating a leak eluded me. But this was what I was told. I refused their solution. I was not going to be out another 75 dollars. I cancelled my 20 year contract with Home Shield. Home Shield is no a company that looks after their customers anymore. I hired my one Plummer who replace the loose pipe. I do not recommend His and Hers Plumbing. They are scammers. Please visit a google reviews for further complains of this company. Do your selfs a favor and hire another plumber. Do not hire Home Shield either. They no longer hired worth while companies to do their work. This company deserves zero stars if that was possible.

Ed O.

After waiting all afternoon (2PM to 5 PM) for a plumber to show up, we got a call at 5PM that he would be another 45 minutes late. My problem was when my washer drains thru the washer drain pipe into the low internal house drain pipe that is also a vertical vent pipe the water started backing up flooding my Laundry Room. After this plumber finally got here, I asked if he could run a snake through the roof vent pipe to clean out the drain pipe. He said he couldn't; I assume he didn't know how to snake a pipe. he said he was coming to fix a washing machine. DO NOT CALL THIS COMPANY IF YOU HAVE AN EMERGENCY PLUMBING PROBLEM!!! They might be OK to fix a washing machine, but then personally I wouldn't call a plumber! """". LOL

Cindy P.

Hello! We were forced to use this company by way of Homeserve! The toilet and sink was acting up so we called in the morning.The plumber finally showed up at 6:30 PM! Seemed to fix the toilet and sink not! Sink started leaking again. Called in the morning! Guess what showed up at 7:30PM! Stated that the sink was old and had to be updated! Told me to call another plumber! Went down to Lowe's and picked up the parts myself! This company is basically a handyman company!

Rick C.

America Home Shield sent them to repair my toilet. Because of the plumber telling AHS a statement he was totally not qualified to state they refused to pay for the repair. The plumber left an unsealed toilet allowing sewer gas into the house. Worst plumbing company I have ever dealt with.

AJ H.

Impossible to get a hold of on the phone. My Home Warranty Company selected them to fix my garbage disposal. They called one and left a voice message, I tried calling back for almost 2 weeks but could never get a hold of anyone. I finally told my home warranty company to select someone different.

Janet M.

They tried to shaft the wrong customer. Just needed a toilet tank kit replaced and shut off valve replacement. Instead they tell me we need a whole new toilet and replacement of inlet water pipe with a $500.00 estimate. Had a local plumbing company come next day, replace toilet tank kit and replace shutoff valve, total bill was $105.36! This place attempted to rip us off! I wouldn't use them EVER!

Jason L.

Completely incompetent staff. Made a service call through mt home warranty and after three visits the issue was still not fixed. Now we have thousands of dollars in water damage and no one will answer the phone.

Susan P.

My opinion is that the technician is a """"hot head"""". The appointment was for him to to asses the situation. After he assessed the problem he said, """"I have that in my van."""" and walked to his van. Later I had to go to his van to ask him to please turn back on the water, so my daughter could finish her shower. (yes, he turned off the water without any notice or saying """"I am going to turn off your hot water""""). When I told him I had to leave the house for about 20 minutes he was upset. His body language and tone said mountains. He was pissed. He said he was there to fix the problem, I said no you are here to assess the problem and let me know the outcome. No one said I was at his beck and call for who knows how many hours, and of course he didn't relay any time frame with me at all. Anyway, he did turn the hot water back on and left. Later that day I found out from the warranty company that what the technician (Bull, that is his name) was going to fix was now considered a preexisting condition and it will cost me $1,035.00 to replace the water heater as it is not covered under the warranty. Wow, he was going to fix it, now it will cost me. The quote of $1,035.00 was nearly double what I actually paid. Be careful.

Stephen C.

This company was sent to me by American Home Shield Really bad customer service. Technician came to my home to replace a kitchen faucet. When I was explaining the issue he said he was the plumber and he would tell me what the issue was. After examining the the faucet he determined it was a sprayer problem. I had told him it was a valve problem. He replaces the sprayer but that didn't fix the issue. He then determined that the entire faucet needed to be replaced. He removed my old faucet and tried to replace it with a cheap plastic faucet. I refused to let him install it. ( the faucet he removed was a chrome Koehler faucet.) He left to go find a replacement. That was 2 days ago. So for 2 days I've had no water in my kitchen and no follow up from the company. When I called to complain that just said that they were sorry for my inconvenience.